Booking.com
Questions & Answers

booking.com has horrible customer service. Don't use them.

I don't know why you're even using this site Stephanie. Their after sales is disgusting! Recommend travel Republic. Great prices and options

Don't use them unless you have to!

They robbed me of about 3k with two fraudulent listings in Ibiza, Spain last year. Chased w a lawyer and my credit card co but never got the money back.

Girl are you KIDDING? Did you not read my review? They promised me a $50 refund for not provding the room I paid for and I STILL HAVEN'T RECEIVED IT. You expect to give you a frequent customer discount? LOL LOL LOL

Never will use bookings.com again.
We booked a scammer hotel with contact details that does not exist and also a non existent location. I contacted Bookings.com 3 times and it is not user friendly services. The property where we had to stay is non existent. Does not matter how hard we tried with bookings.com. They supports scammers. Please be careful of them. We ended up without accommodation in Dubai in the middle of nowhere after we paid bookings.com. We had to find accommodation in the peak holidays with our dog travelling with us and not all places support pets, ending up paying crazy expensive and lost our booking with the scammer and booking.com will not refund after they promised me they will sort it for us. It was a lost case for us. After this I have sworn to never use bookings.com ever again.

After making your 3rd reservation you qualify to join the so-called "Genius" program, which entitles you to an additional 10% discount on each reservation from then on.

Have used booking.com for years and never have received discounts other than the low hotel prices I do find. I use the web site because it is an excellent source for booking hotels.