DSW
Questions & Answers
Here’s what buyers have asked with answers from DSW staff and previous consumers.
8
questions answered
0%
answered within 1 day
Answer:
Answer:
Take pictures on the day it arrives and contact dsw immediately. Any issues contact BBB
By Shawn L., over a year old
Answer:
It is an automative system that tries to calculate the hold time based on how many calls have finished vs how many calls are coming in. It is annoying to be on hold for awhile but shoephoria! Center is the only call center in the nation, with a lot more shoe lovers calling in at once than the call representatives that are available
By Abby S., over a year old
Question:
will dsw order shoes not in stock
Answer:
No, once they are out of stock online and in stores it means the manufacturer completely ran out of supply. There is always a chance it will be restocked, though!
By Abby S., over a year old
Answer:
Saturday and Sunday are not included as business days, and if the order is placed aftrr 4pm ET the first business day begins the next day
By Abby S., over a year old
Question:
How are your name brand shoes less expensive on your site than the shoes sold on the brand's site?
Answer:
Grat question! It is all part of a contract with thr manufacturer. This is why we are not able to have promotional discounts applied to exluded brands: Nike Keen Converse Brook Birkenstock Keen Sorel and UGG
By Abby S., over a year old
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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?