Spokeo
Questions & Answers

Watch for the $20 charge at the end of the month. They say a person is out, then the charge comes a month later. Had to cancel my card and get new # to keep them out of my wallet.

Three alternatives: 1) Logon with you old Spokeo account and contact customer support. 2) If you can't remember your old logon, 2.1) try a google search to find Spokeo customer service link or telephone number. 2.2) Spokeo has notes on some reviews. Maybe they have included their support number or link? 3) Call Visa and ask them to kill the Spokeo charges to your Visa account.

Not that I know of but they're slick the moment you put your card info in it saves and if you use something that takes payment they'll charge the card without asking.

Dear Aldric, I'm sorry to hear this. To better assist you, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Yes, but BEWARE OF REOCCURRING CHARGES OF $24.95 if you do not cancel immediately! I did NOT get a full refund. Such a scam!

Hello Darlene, I understand your concern and wish to assist in resolving this matter. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our information comes from various sources located within the Public Domain such as public record data, surveys, and social data (that has not been deemed private). Spokeo makes this information more easily accessible for people to research themselves or others, and sometimes that information is not always up to date. I sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please feel free to contact me by phone at 888-906-0850, or via email at CustomerCare@spokeo.com should you have any further questions or concerns regarding this issue. All the best, Spokeo Customer Care

I cancelled Spokeo service due to selling me misinformation or inaccurate information. I got this in writing from David at Spokeo. They are good about sending a letter about we are sorry about not meeting your expectations. Our terms of use states we can do this blah blah blah. After I cancelled this subscription and got this in writing from David, I got a new debit card from my bank. Spokeo found the NEW CARD and charged it. I took the problem to my bank and got a credit. Be very careful of these people, watch your bank statements.

Elias, query "spokeo lawsuits" on google. There have been numerous cases on this group. Spokeo... if you are reading these complaints, I am wondering how you manage to get around the charge backs and still have a credit card company that works with you.

Watch for the $20 charge at the end of the month. They say a person is out, then the charge comes a month later. Had to cancel my card and get new # to keep them out of my wallet.

Hi Jake! Thanks for this message. I'll be sure to pass this along! We here at Spokeo strive to not only provide the best People Search data but also the best in customer service. Thanks!