Question 1

How do you find puzles you have done

Accepted Answer

Dear Jim,

Thank you for your question,

Once the puzzle is complete, it would have a 'solved' mark. It would be visible on the puzzles page. At the moment we don't have a separate page that displays solved puzzles.

Best regards,
Max

Question 2

I have been using the jigsaw puzzles and a couple of days ago the language on the puzzles changed to a foreign language and I can't read the names of

Accepted Answer

Dear Clare,

Thank you for your feedback,

You can change the language at the very bottom of the page.

Best regards,
Max

Question 3

I love your collection of jigsaw puzzles. My problem: when I try to share a puzzle with someone, I get a message that there's a problem and try again

Accepted Answer

Dear Marian,

Sorry for the inconvenience. Do you still have this issue?

Best regards,

Max

Question 4

I have been using this site for a long time ir. All of a sudden it will not open it just times out or brings up a white page

Accepted Answer

Dear Jennie,

Sorry for the inconvenience. Do you still have this issue?

Best regards,

Max

Question 5

What happened to your website? It says your contract has expired and if I try going to the page I have to reconfigure something and I shouldn't do it

Accepted Answer

Dear Sybil,

Sorry for the inconvenience. Do you still have this issue?

Best regards,

Max

Question 6

Where, please are you located? (I'm in San Diego). May I submit a photo? Your puzzles are part of my life!

Accepted Answer

Dear Connie,

Thank you so much for your feedback! We are located in Christchurch, New Zealand.

Best regards,

Max

Question 7

I both check the autosave box and  manually save the puzzle I'm working on, but they never reappear.  Windows 7.

Accepted Answer

Dear Elaine,

This is a common issue that occurs right after clearing cookies. As long as you do not clear cookies anymore, the mark should remain. If you have an account, this will no longer be an issue, as long as you log in.

Best regards,

Max

Question 8

The pieces appear larger than the space that they fit into.   a space between rows, when finished - which corrected itself.  Any solutions?

Accepted Answer

Dear Mary,

You can try to clear your browser's cache by following the below instructions:

https://www.wikihow.com/clear-your-browser's-Cache

To see if it eliminates the problem.

Best regards,

Max

TheJigsawPuzzles
Questions & Answers

How do you find puzles you have done

I have been using the jigsaw puzzles and a couple of days ago the language on the puzzles changed to a foreign language and I can't read the names of

I love your collection of jigsaw puzzles. My problem: when I try to share a puzzle with someone, I get a message that there's a problem and try again

I have been using this site for a long time ir. All of a sudden it will not open it just times out or brings up a white page

What happened to your website? It says your contract has expired and if I try going to the page I have to reconfigure something and I shouldn't do it

Where, please are you located? (I'm in San Diego). May I submit a photo? Your puzzles are part of my life!

I both check the autosave box and manually save the puzzle I'm working on, but they never reappear. Windows 7.

The pieces appear larger than the space that they fit into. a space between rows, when finished - which corrected itself. Any solutions?

Have a question?
Ask to get answers from the TheJigsawPuzzles staff and other customers.

TheJigsawPuzzlesQuestions & Answers

Have a question? Ask to get answers from the TheJigsawPuzzles staff and other customers.

TheJigsawPuzzles
Questions & Answers

Have a question?
Ask to get answers from the TheJigsawPuzzles staff and other customers.