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Call Center Dialer Software | Best VICIdial Solution
Shape Smart Outreach

Rule Your Conversations with the Advanced Dialer Solution

The ultimate advanced dialer software solutions designed to skyrocket your team's productivity and close more deals. Leverage predictive dialing and real-time analytics.

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Shape Smart Outreach

Advanced Dialer System For Modern Call Centres

  • Business Phone System - dialerking Dashboard
  • AI Sales Agent - dialerking Statistics
  • Predictive Dialer - dialerking Users
  • Omnichannel Platform - dialerking Campaigns
  • dialerking AI - dialerking Lists
  • AI Voicebot - dialerking Guidelines
  • Shared Inbox - dialerking Teams
  • WhatsApp Business API - dialerking In-Groups
  • WhatsApp Business API - dialerking DID
  • WhatsApp Business API - dialerking Call Menu

The Centralized Management Dashboard

Gain immediate, real-time visibility into all operations, agent performance, and campaign statistics from an intuitive interface.

Business Phone System
Features:
  • Live Agent Monitoring
  • Campaign Optimization Controls
  • Customizable Report Generation
  • Compliance and Regulatory Tools
  • Role-Based Access Control

Performance Analytics & Insights

Gain deep, actionable insights into agent performance, campaign effectiveness, and overall operational efficiency through visual data.

AI Sales Agent
Features:
  • Agent Scorecards
  • Real-Time Reporting
  • Call Disposition Analysis
  • Custom Data Filtering
  • Exportable Charts

Centralized Team Management

Centralized control for managing user accounts, defining roles, monitoring status, and tracking individual agent activity.

Predictive Dialer
Features:
  • User Account Provisioning
  • Role-Based Permissions
  • Live Agent Status View
  • User Activity Logs
  • Timeclock Management

Campaign Strategy & Management

Design, deploy, and monitor all outbound and blended calling campaigns with precision control over dialing methods and strategy.

Omnichannel Platform
Features:
  • Dialing Mode Selection
  • Campaign Scripting Tools
  • Time Zone Filtering
  • Call Recording Settings
  • Answering Machine Detection

Lead Collection & Data Lists

The secure hub for importing, cleaning, segmenting, and prioritizing prospect data for seamless campaign deployment.

dialerking AI
Features:
  • CSV Import Wizard
  • Duplicate Lead Removal
  • List Segmentation Tools
  • Lead Status Tracking
  • Scheduled List Uploads

System Rules & Compliance

Define and enforce all operational, security, and regulatory compliance standards across the entire dialer platform.

AI Voicebot
Features:
  • Do Not Call (DNC) Management
  • Geographical Restrictions
  • Call Volume Throttling
  • Password Security Policies
  • Custom User Roles

Teams and Group Setup

Organize agents and resources into logical teams and groups to facilitate targeted routing and streamlined management.

Shared Inbox
Features:
  • Agent Group Assignment
  • Skill-Based Routing
  • Group Performance Metrics
  • Shared Resources Allocation
  • Supervisor Group Mapping

Inbound Queues or Routing

Configure how incoming calls are distributed, ensuring every customer reaches the right agent or queue efficiently.

Shared Inbox
Features:
  • Queue Creation & Management
  • Routing Methods (ACD)
  • Priority Call Handling
  • Music-on-Hold Customization
  • Callback Scheduling

DID Management Solution

Manage all active phone numbers (DIDs) on your system, assigning them to campaigns, IVRs, or specific users.

Shared Inbox
Features:
  • DID Inventory Tracking
  • Number Porting Tools
  • Outbound Caller ID Assignment
  • Failover Routing Setup
  • Rate Center Management

IVR Service/ Call Menus

Design and deploy interactive voice response menus to automate call handling, gather information, and route customers effectively.

Shared Inbox
Features:
  • Drag-and-Drop IVR Editor
  • Text-to-Speech (TTS) Engine
  • Multi-Level Menus
  • External Database Lookups
  • Time-of-Day Routing
Shape Services

Customized Dialer Built for Your Business

Tailor our powerful dialing services to match your unique workflow, compliance, and integration requirements.

Shape Services

Customized Dialer Built for Your Business

Tailor our powerful dialing services to match your unique workflow, compliance, and integration requirements.

Shape Multi Language Dialer Solution

Multi Language Dialing Technology
for a Worldwide Audience

Why Do You Need It in Your Business?
Spanish
Portuguese
German
indonesian
Greek
Italian
Filopino
Shape Features

Built for Success: DialerKing's Core Features

Intelligent Predictive Dialing

You can automatically adjust dialing speed based on agent availability. Maximize talk time and minimize abandoned calls.

Built-in Quality Assurance (QA)

Utilize call recording, whisper coaching, and barge-in tools to maintain high training standards and evaluate team performance.

Real-Time Analytics Dashboard

Monitor agent performance, live campaign statistics, and conversion rates. Get a Customizable visual dashboard or portal.

Seamless CRM Integration

Connect instantly with major CRMs to log activities and populate screens with customer data on every call. Manage communications!

Advanced Lead Management

Filter, prioritize, and distribute leads across campaigns and agents based on custom criteria. Lead reaches the best agent.

Multi-Channel Communication

Beyond voice, communicate through integrated SMS, email, and chat within a single unified platform. Centralized conversation!

Customized Control
Agent and Admin Portals

A simple, focused Agent interface while giving managers powerful, centralized control through the Admin Portal.

Dashboard (2)Agent Dashboard 1
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Dialerking Technology is a company that specializes in providing software for call centers. These solutions include tools for managing inbound and outbound calls, call routing and distribution, call recording and monitoring, interactive voice response (IVR), and customer relationship management (CRM) integration.

Contact Info

©2025 Dialerking Technology Associated with Kingasterisk Technologies
Asterisk is a Registered Trademark of Sangoma Technologies.

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