No credit card required.
Got questions? Schedule a demo and get all your questions answered.
Start from scratch or use a site template
Customize with your logo & colors
Import files & documents easily
Create help content with AI
Publish your site
Empower users to find accurate answers instantly by enhancing your help site’s search and integrating AI deflection. Your knowledge becomes highly searchable and easily filtered, while the integrated AI chatbot automatically detects common questions in Live Chat and fetches the related help article.
Deliver delightful customer experiences across channels. Our knowledge base connects seamlessly with ProProfs Live Chat, Help Desk, and Survey so you can offer amazing support and build memorable customer service experiences.
A modern knowledge base platform helps you create both public and private knowledge bases, depending on your target audience. You can keep the knowledge base public for customer self-service or allow access to only internal employees using passwords and privacy controls.
Ditch the frustration of long wait times and endless phone menus. Offer instant, 24/7 support through a self-service knowledge base. Empower customers to find answers on their own time, reducing reliance on your support team for common issues.
Agents need information at their fingertips to be able to answer customer questions right when they arise. With a simple knowledge base platform, your customer support staff will always have access to the most updated information. They can leverage that knowledge to cater to customer requests, make informed decisions, and deliver delightful customer support experiences.
Assign clear roles and permissions so everyone's on the same page. Plus, built-in commenting lets you share ideas and discuss projects directly within the platform.
New employees need constant support to get familiar with an organization and meet work expectations. An online knowledge base brings them up to speed with your company’s culture and work dynamics. It provides new hires with centralized access to critical information related to your products and services, company policies, employee data, work processes, and much more. This allows them to learn conveniently at their own pace and become self-reliant right from day one.
If you opt to make a public knowledge base (we also support private & secure knowledge base), you can make it SEO-friendly with a single click and get additional customers, leads & traffic. We've designed ProProfs such that when SEO settings are enabled it shows up on top of search engines, driving more visibility to your brand. Experience the industry's most powerful SEO capabilities in a knowledge base.
Design beautiful knowledge bases using branding features and pre-made templates, or customize fully with CSS and HTML. Configure 100+ settings for common tasks like single sign-on, security and more. Integrate with popular tools such as Google Analytics, Wufoo and more.
No credit card required.
Customer support agents have a lot on their plates that can impact the issue resolution time. A knowledge base solution equips your support agents with all the assistance they need to solve customer problems quickly.
Your sales team is always on the frontline, capturing and converting prospects into customers. A knowledge base provides them with instant access to client information and sales processes, so they can make the right pitches and sell confidently.
HR professionals are always on the move – hiring and inducting new hires, managing employee records, etc. A knowledge base solution can centralize all important HR processes, making work more streamlined for your HR team.
Call center operators have to deal with a rush of calls every single day while keeping the resolution time to a minimum. With the right knowledge base platform, call center operators have all the necessary information at their fingertips. This helps them answer calls confidently without making your customers wait.
If your IT team is constantly struggling to resolve support issues raised by employees, then a knowledge base can prove to be immensely helpful. It arms your IT team with step-by-step guides and troubleshooting tips, enabling them to fix issues faster.
Technical support teams often have a hard time dealing with customer issues of varying complexity. A knowledge base relieves them from the tedious task of sifting through multiple files and helps them solve customer problems with ease.
For all skill levels. No software download or HTML skills needed.
View and access knowledge base on laptops, tablets, or smartphones, anywhere.
Create a knowledge base that is optimized for search engines.
Brand your help site with customized fonts, colors, logos, and more.
Keep your knowledge base secure with password and privacy controls.
Translate content in over 90 languages and serve a diverse customer base.
ProProfs throws up answers instantly with its Google-like search engine.
Centrally access company documents, manuals & more easily with knowledge base.
Learn what users are searching for, failed searches, and improvement areas.
To choose the best knowledge base platform, focus on features and capabilities that will scale your operations, reduce context switching, and secure your internal procedures. Look for these six essential criteria:
Look for an AI-powered search that instantly surfaces accurate, human-like answers, going beyond simple keyword matching. Crucially, the platform must include Search Analytics to track failed queries and identify content gaps.
Select a solution that offer unified hosting for both public and private content. Implement Role-Based Accesss Control (RBAC) to ensure that customers only see public help sites, while internal teams have access to sensitive SOPs and manuals.
Your tool must integrate deeply and natively with your core tools like CRM (Salesforce, HubSpot) and service desk platforms, to embed help content directly at the point of need. Teams shouldn't have to leave their primary application.
This must log every change, track revisions, and allow instant rollback to previous successful versions, providing an unalterable audit trail for compliance.
Accelerate time-to-value using integrated knowledge base AI tools that generate first drafts of SOPs, technical guides, or FAQs. This significantly reduces the effort required by subject matter experts for content creation.
Choose a platform that supports easy Multi-Language translation workflows. Additionally, the solution must support Custom Domain and White-Labeling so your documentation reflects your professional brand image.
ProProfs Knowledge Base solution offers powerful features that work together to help you create a public and private knowledge base, manuals, documentation, and much more. It is easy to set up and requires no coding skills or specialized training. Robust integrations with leading tools and a solid support system are other striking features that give this tool a competitive edge.
We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.
Yes, you can manage multiple branded knowledge bases from a single account. Each site can have its own custom domain, logo, styling, and content. This is ideal for managing documentation for different brands or product lines while maintaining centralized control.
Yes, ProProfs supports internal and public knowledge bases. You can create secure, login-only sites for internal teams or clients, or public sites for FAQs or help center support. It also lets you control visibility at the site, page, or section level.
ProProfs lets you control content access and assign roles, like viewer, editor, reviewer, etc. You can use its custom workflow/approval process to authorize users to view or edit information. SSO enables single-sign-on authentication using existing credentials across linked services.
See More
Less FAQs
No credit card required.
