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48HourPrint.com Reviews Summary
48HourPrint.com has a rating of 4.7 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 48HourPrint.com most frequently mention customer service, great quality and quick turnaround. 48HourPrint.com ranks 28th among Printing sites.
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I placed an order September 6. I did not receive my order for 5 days then when I received the order the quality was awful. It's over priced even with the coupon. It's October 11 and I have emailed them three times called four times and have yet set on a resolution. They place you on hold and then ask you to do more research and work to get you off the line. They say let me send you a sample kit so that you can buy something better quality and ofcourse more expensive. I have wasted so much time dealing with them it has been a nightmare. They insist that you order another product. Why would i do that if you don't value me and my time as a customer. Please don't use them.
I have used 48hourprint in the past with great results.
Not so much now.
I ordered a product, and did not get a proof, they just printed and sent it to me. BUT, they sent me a smaller size, CHANGED my artwork without permission, in size, perspective and dimension.
I have coresponded with them through email multiple times, and they keep saying things like, "you have waived the proof right after you uploaded your artwork" (Not True) and "As I check and performed investigation on your order, as much as I would love to help you in this kind of situation, I can say that the order we received was actually the order we processed and printed" (also not true)
The worst part is that in multiple emails (all from different workers) they parrot the same faulty information, which I have corrected in every email. Their "invesitgation" has failed at every turn to address what I witnessed and experienced.
They continually offer a 20% discount on a future order (why would I order from them if they won't send me what I ordered?) so "yea!" for that. (sarcasm intentional)
I have tried to resolve this issue with them directly, but they do not seem to be interested in being professional and taking responsibility for their mistakes.
I don't mind working with companies that make mistakes, if they work to resolve them appropriately. Everyone errs occasionally. What is needed is to make it right.
48hourprint will not make it right.
Hello Chad, Thank you for reaching out to Uprinting with the concern about your recent order. Will you please send us a direct message with your order# related to the concern? We would like to review the order and follow with you. Thank you, Customer Care
I've used them for years. The printing is good especially for the price. The customer service is bad! When there is an issue with the order you have to call a bunch of times to get it resolved.
The 48 hour print is a great online printing company. The prices are affordable and the service is fast.
From the business
Welcome to the Sitejabber page of 48HourPrint.com. We're a fun place to get great deals for your printing needs. Order anytime, 24/7.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Jennifer. We are sorry that the order was not received when expected and that you had quality concerns on it. We would be happy to take a closer look at your order and your concerns. Would you be able to update your review to include your order number so we can review it and follow up with you?
Customer Care