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AliExpressReviews 8,075

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1793
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,661
value
1,561
shipping
1,604
returns
1,441
quality
1,500
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

NL
1 review
9 helpful votes
Follow Jane M.
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Love getting SCAMMED?
September 18, 2011

Love getting SCAMMED? Here is your site

I lost $100 + dollars buying on this site, there are still many sellers hiding behind the GOLD SELLER seal and they are SCAMS, so just to be sure, stay away, and now they even removed the Paypal feature so its even less safe. If you buy on aliexpress.com, you are at your own risk.

P. S: The Escrow feature is a joke, they will lie and tell you to wait and wait oh and wait some more, a refund from them is truly a miracle.

Date of experience: September 18, 2011
AliExpress T. AliExpress Rep
over a year old

Jane,

I know that you post is a couple of years old, but I am listing a response so that others who have problems with an AliExpress supplier can see it.

AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to buyer@aliexpress.com.

We can’t resolve 100% of customer issues, but I promise that we will try.

Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group

Georgia
1 review
11 helpful votes
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I would absolutely NEVER order anything through AliExpress again. Nearly 6 months ago I ordered a product, thinking that it was worth the risk since, after all AliExpress would hold the payment in their "escrow" account until I let them know that I was happy with the sale. The product arrived defective. The company wanted me to ship it back to China by DHL -- more than $100 to send back a $180 product. So, I said that was unreasonable, and filed a request for refund, and posted an photo of the product clearly showing the defect. I then waited through nearly 6 months. In the end, I got back $50, because AliExpress said that I had not provided sufficient evidence. What a joke. Do NOT think that AliExpress and its "escrow" service are any help at all. The company was selling junk, was absolutely not willing to work to solve the problem, and AliExpress was only interested in helping out the company, not actually providing protection for the buyer, as they claim. And, they seem to have gotten interest-free use of my money for 6 months. STAY AWAY.

Date of experience: September 14, 2011
California
4 reviews
15 helpful votes
Follow EC C.
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DO NOT ORDER FROM Aliexpress.com or 2009SHIVERS or mian0202 or hello_faucet or besthome2008 or yanksmart.com on ebay
Own by DAI WEN MIAN
Dacheng Building A#202, Baotian, Tangxia Town
Ruian City, Zhejiang Porvince, *******
China
*******1820
I purchased a 20" Stainless Steel square LED rain shower head from Mr. Wen Mian Dai or Aliexpress.com or 2009SHIVERS or mian0202 or hello_faucet or besthome2008 or yanksmart.com on ebay. It broke after less than a year and he refused to honor the two years warranty on his product. Avoid doing business with this company with many names but same owner Dai Wen Mian *******@hotmail.com

Date of experience: September 5, 2011
New York
6 reviews
18 helpful votes
Follow Joe D.
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If you are a custom to dealing with China, you know how things work and what to expect and what not to expect. I have read a lot of the reviews and I can only assume most really do not have any import export experience.

I actually buy a lot of things off the site and sell them on ebay and amazon.

If you buy 1 or 2 items at a time, then yes you will get banged out in price (with free shipping) or banged out in shipping costs.

And if you are so concerned with getting ripped off... Aliexpress offers a FREE protection service. USE IT!

This site is great for those who know what to expect when dealing with companies over seas.

Date of experience: August 16, 2011
Florida
1 review
2 helpful votes
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I purchase an item and never received it, tried contacting the seller and simply provided a delivered tracking number. The investigation department simply released the money to him because provided a number. Very disapointed. Now left a negative feedback because i lost nearly 450 dolars and they removed the negative feedback saying that was as per my request. They are a rip off and be careful with your information there. NOT RECOMMENDED TO DO TRANSACTIONS WITH THEM

Date of experience: July 15, 2011
Australia
55 reviews
172 helpful votes
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1st off i think this sitwe is linked with alibaba.com i think it may be the same site
Despite all the negative feedback this is a good sit for bargins BUT you have 2 be a smart shopper, if you are smart about it then you can make huge profits from buying and selling some of the stuff on this site

My ways of making money from this site:
1. How much feedback do they have and how good is it?
ALWAYS see if they have lots of feedback if they do then that means they have lots of business (i ususally won't buy unless they have less then 250 feedback and atleast 97% good)
2. Its always good to actually look at their feedback BECAUSE you never know if they have gotten thei friends to buy stuff off them and leave them good feedback so the better the feedback is good, the more feedback the better and the more variety of people is good.
Hope this helps

Date of experience: July 11, 2011
Arizona
1 review
8 helpful votes
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Worst experience EVER! increasingshoes.com is a scam! We bought $300.00 dollars worth of shes and have waited over a week and a half to receive them even though we paid for express shipping! I cannot get a hold of any one, they only email and even then it's just an email say this:

Hello,

Thank you for reaching Increasing Shoes.

Your email has been redirected to our Processing Department. We will get back to
You as soon as the status of your order is confirmed.

Best Regards,

Increasing Shoes

I have tried several times to cancel the order and get my money back but to no avail! No one will respond to me. I have filed a claim with my bank.

Date of experience: June 29, 2011
Louisiana
1 review
7 helpful votes
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DON'T TRUST THEM
June 15, 2011

DON'T TRUST THEM. They are JUST LIAR!
I had purchased some accessories for xbox with a tempting price. After five days I received the track # but it was not in the system. I thought it's normal but after a week it was still like that. The track number was FAKE!

I disputed, both with their website and Paypal, but it's almost one month that my capital is locked by them. I can't even call them, very poor customer service. They don't even have a calling system! I sent several emails and messages to them about my case but all with no respond.

I just hope paypal could get my money back, but it takes a looooooooong time! I used to deal with aliexpress and alibaba but I won't do that in future at all.

Date of experience: June 15, 2011
Washington
1 review
5 helpful votes
Follow Luke W.
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Many SCAMMERS ON THIS SITE, Beware, they will pretend to send you products and when it comes to receiving a refund, they will be unresponsive and will take your money. I personally was scammed by a seller, and the costumer service... well they were not very helpful to say the least, DO NOT RECOMMEND, sometimes the cheap prices may be attractive but do not be fooled.

Date of experience: June 14, 2011
Singapore
1 review
6 helpful votes
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I have only purchased from them once, it was a set-top-box machine, and I totally satisfied with it. It took 4 days to reached in my doorstep, after I made the transaction from their website. Great packaging, bubble wrapped and everything, and package come in complete condition. The machine still working until today, and it open all channels in my home cable tv, I couldn't be happier with my purchase.
Well, you really have to be 1000% sure when you purchase from them. Here are some tips:
- Always look for number of reviews given by buyer. Never buy from supplier without any review.
- If you can't wait forever for their free shipping by Hongkong/China Post then choose to ship by EMS/DHL/UPS.
- And talk to their Contact person before you purchased from them, especially for expensive stuff.
Most of their item are knock-off but it's cheap. Anyway most of electronic devices are made in china nowadays, so before you buy, look for reviews, do some research, and be 100% sure when you click that Buy Now button.

Date of experience: June 8, 2011
California
1 review
12 helpful votes
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Do not order. They will lie again and again. I just lost my entire money.$88. They won't refund or send my money. They promise and lie. Danielqueenx stay away from.
Sheila S

Date of experience: June 8, 2011
AliExpress T. AliExpress Rep
over a year old

Sheila,

I know that you post is a couple of years old, but I am listing a response so that others who have problems with an AliExpress supplier can see it.

AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to buyer@aliexpress.com.

We can’t resolve 100% of customer issues, but I promise that we will try.

Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group

New Zealand
1 review
2 helpful votes
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They advertise escrow buyer protection, but keep your money when you don't get your items, or when items are broken, junk, or not what you ordered. They provide no real service as far as protecting buyers interests, they keep the money anyway. Unfortunately, i bought a lot from there at christmas time, things that i thought i could not usually afford to buy for my children, some of it i didn't receive at all, and some of it, like a google android tablet that arrived with a broken screen, they will not accept back, though it has stayed with the courier, because i open everything before i sign for it. Ripped off, they will not refund my money, they do not want to know. Do not trust them.

Date of experience: June 5, 2011
China
1 review
3 helpful votes
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All the warnings i must say prove accurate. They seem to want to shelter the crooks and are catering to US people.

I am in china right now, found a product worth checking out at a very low price and an incredibly high shipping fee to US. I figured, ok it's 10RMB (1.50) to get it to me in china and i will save the shipping cost. NOT. Starting chat with the merchant and asked for price in RMB and ship to china location 25 miles away. Another shocking shipping fee. The merchant, Shenzhen Value in Action Technology Co., Ltd., claimed the listed price was an error (ever heard that one?) and he had to make it up as he was losing money. If you try to compain to ablibaba, good luck!

Btw, people in china say not to buy from aliexpress. Taobao gives an unconditional 7 day money back guarantee. Unfortunately, it's in chinese, but i boutht similar product with help from friends here.

Date of experience: June 5, 2011
Australia
3 reviews
6 helpful votes
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I have made many different purchases though Aliexpress, all items have arrived (free shipping takes approx 2-3 weeks (sometimes a bit less) well protected if you use dispute system via Aliexpress or Paypal. Very happy with quality (but do a bit of homework as it has hundreds of options to get best deal)

Date of experience: June 2, 2011
DO
4 reviews
29 helpful votes
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Great place to buy fast shipping and great service...

Date of experience: May 30, 2011
Georgia
3 reviews
8 helpful votes
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Their pricing is way cheap since most of the companies are in China and are wholesaler. However, their products are good quality. I would warn that you should give yourself some time for orders to arrive since their products have to sometimes go through customs. Otherwise, they come carefully packaged. Don't get discourage if you only need small quantity. Some of the wholesalers on this website will sell small quantity like 10 to 15 at a time but you can find so many things so cheap. It is great especially when trying to buy large quantity of a certain item.

Date of experience: May 6, 2011
Virginia
1 review
5 helpful votes
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Purchased a bluetooth earbud, patiently waited 3 weeks, traded some emails with the seller (via the AliExpress website - not directly) and the seller eventually refused a refund and told me to check with customs or the post office. Now it's escalated to Ali ESCROW service and it's been 3 weeks more (though they promise 2-3 business days).
If this had been a substantial amount of money I'd be upset. As it is, I'm just annoyed. I will not trade using this service this again, and caution anyone who considers it.

Date of experience: April 10, 2011
Virginia
1 review
3 helpful votes
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I ordered a product over six weeks back. I have not received the product I have sent many e-mails to Ali Express regarding needing help with their supplier. I have been ignored for weeks by ali express. I have after many requests asked for a refund or the item. I still have not been provided a reply from Ali express.

Date of experience: February 21, 2011
Canada
1 review
3 helpful votes
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This supplier is a fraud
February 4, 2011

This supplier is a fraud. Any items purchased from this supplier will not be real and you'll be lucky to have what you ordered delivered. Don't rely on the main site to protect your money it will just be held up for weeks until the scammers answer the messages for a reply for a refund.

Date of experience: February 4, 2011
Pennsylvania
1 review
2 helpful votes
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I love the different variety of merchandise that they carry, but remember they are owned by alibaba, so be careful trying to place orders. First, I NEVER got the chance to purchase anything because their payment system DOES NOT WORK. They have advertised Paypal and Escrow on their website, but guess what when you add merchandise to your cart and go to the checkout to place the order, the escrow website halfway comes up, as though it's a fake escrow website, anyway I sent an email about the problem I was having and nothing was ever solved, so this means they lost a customer here.

Date of experience: November 3, 2010