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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Love getting SCAMMED? Here is your site
I lost $100 + dollars buying on this site, there are still many sellers hiding behind the GOLD SELLER seal and they are SCAMS, so just to be sure, stay away, and now they even removed the Paypal feature so its even less safe. If you buy on aliexpress.com, you are at your own risk.
P. S: The Escrow feature is a joke, they will lie and tell you to wait and wait oh and wait some more, a refund from them is truly a miracle.
I would absolutely NEVER order anything through AliExpress again. Nearly 6 months ago I ordered a product, thinking that it was worth the risk since, after all AliExpress would hold the payment in their "escrow" account until I let them know that I was happy with the sale. The product arrived defective. The company wanted me to ship it back to China by DHL -- more than $100 to send back a $180 product. So, I said that was unreasonable, and filed a request for refund, and posted an photo of the product clearly showing the defect. I then waited through nearly 6 months. In the end, I got back $50, because AliExpress said that I had not provided sufficient evidence. What a joke. Do NOT think that AliExpress and its "escrow" service are any help at all. The company was selling junk, was absolutely not willing to work to solve the problem, and AliExpress was only interested in helping out the company, not actually providing protection for the buyer, as they claim. And, they seem to have gotten interest-free use of my money for 6 months. STAY AWAY.
DO NOT ORDER FROM Aliexpress.com or 2009SHIVERS or mian0202 or hello_faucet or besthome2008 or yanksmart.com on ebay
Own by DAI WEN MIAN
Dacheng Building A#202, Baotian, Tangxia Town
Ruian City, Zhejiang Porvince, *******
China
*******1820
I purchased a 20" Stainless Steel square LED rain shower head from Mr. Wen Mian Dai or Aliexpress.com or 2009SHIVERS or mian0202 or hello_faucet or besthome2008 or yanksmart.com on ebay. It broke after less than a year and he refused to honor the two years warranty on his product. Avoid doing business with this company with many names but same owner Dai Wen Mian *******@hotmail.com
If you are a custom to dealing with China, you know how things work and what to expect and what not to expect. I have read a lot of the reviews and I can only assume most really do not have any import export experience.
I actually buy a lot of things off the site and sell them on ebay and amazon.
If you buy 1 or 2 items at a time, then yes you will get banged out in price (with free shipping) or banged out in shipping costs.
And if you are so concerned with getting ripped off... Aliexpress offers a FREE protection service. USE IT!
This site is great for those who know what to expect when dealing with companies over seas.
I purchase an item and never received it, tried contacting the seller and simply provided a delivered tracking number. The investigation department simply released the money to him because provided a number. Very disapointed. Now left a negative feedback because i lost nearly 450 dolars and they removed the negative feedback saying that was as per my request. They are a rip off and be careful with your information there. NOT RECOMMENDED TO DO TRANSACTIONS WITH THEM
1st off i think this sitwe is linked with alibaba.com i think it may be the same site
Despite all the negative feedback this is a good sit for bargins BUT you have 2 be a smart shopper, if you are smart about it then you can make huge profits from buying and selling some of the stuff on this site
My ways of making money from this site:
1. How much feedback do they have and how good is it?
ALWAYS see if they have lots of feedback if they do then that means they have lots of business (i ususally won't buy unless they have less then 250 feedback and atleast 97% good)
2. Its always good to actually look at their feedback BECAUSE you never know if they have gotten thei friends to buy stuff off them and leave them good feedback so the better the feedback is good, the more feedback the better and the more variety of people is good.
Hope this helps
Worst experience EVER! increasingshoes.com is a scam! We bought $300.00 dollars worth of shes and have waited over a week and a half to receive them even though we paid for express shipping! I cannot get a hold of any one, they only email and even then it's just an email say this:
Hello,
Thank you for reaching Increasing Shoes.
Your email has been redirected to our Processing Department. We will get back to
You as soon as the status of your order is confirmed.
Best Regards,
Increasing Shoes
I have tried several times to cancel the order and get my money back but to no avail! No one will respond to me. I have filed a claim with my bank.
DON'T TRUST THEM. They are JUST LIAR!
I had purchased some accessories for xbox with a tempting price. After five days I received the track # but it was not in the system. I thought it's normal but after a week it was still like that. The track number was FAKE!
I disputed, both with their website and Paypal, but it's almost one month that my capital is locked by them. I can't even call them, very poor customer service. They don't even have a calling system! I sent several emails and messages to them about my case but all with no respond.
I just hope paypal could get my money back, but it takes a looooooooong time! I used to deal with aliexpress and alibaba but I won't do that in future at all.
Many SCAMMERS ON THIS SITE, Beware, they will pretend to send you products and when it comes to receiving a refund, they will be unresponsive and will take your money. I personally was scammed by a seller, and the costumer service... well they were not very helpful to say the least, DO NOT RECOMMEND, sometimes the cheap prices may be attractive but do not be fooled.
I have only purchased from them once, it was a set-top-box machine, and I totally satisfied with it. It took 4 days to reached in my doorstep, after I made the transaction from their website. Great packaging, bubble wrapped and everything, and package come in complete condition. The machine still working until today, and it open all channels in my home cable tv, I couldn't be happier with my purchase.
Well, you really have to be 1000% sure when you purchase from them. Here are some tips:
- Always look for number of reviews given by buyer. Never buy from supplier without any review.
- If you can't wait forever for their free shipping by Hongkong/China Post then choose to ship by EMS/DHL/UPS.
- And talk to their Contact person before you purchased from them, especially for expensive stuff.
Most of their item are knock-off but it's cheap. Anyway most of electronic devices are made in china nowadays, so before you buy, look for reviews, do some research, and be 100% sure when you click that Buy Now button.
Do not order. They will lie again and again. I just lost my entire money.$88. They won't refund or send my money. They promise and lie. Danielqueenx stay away from.
Sheila S
Sheila,
I know that you post is a couple of years old, but I am listing a response so that others who have problems with an AliExpress supplier can see it.
AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to buyer@aliexpress.com.
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group
They advertise escrow buyer protection, but keep your money when you don't get your items, or when items are broken, junk, or not what you ordered. They provide no real service as far as protecting buyers interests, they keep the money anyway. Unfortunately, i bought a lot from there at christmas time, things that i thought i could not usually afford to buy for my children, some of it i didn't receive at all, and some of it, like a google android tablet that arrived with a broken screen, they will not accept back, though it has stayed with the courier, because i open everything before i sign for it. Ripped off, they will not refund my money, they do not want to know. Do not trust them.
All the warnings i must say prove accurate. They seem to want to shelter the crooks and are catering to US people.
I am in china right now, found a product worth checking out at a very low price and an incredibly high shipping fee to US. I figured, ok it's 10RMB (1.50) to get it to me in china and i will save the shipping cost. NOT. Starting chat with the merchant and asked for price in RMB and ship to china location 25 miles away. Another shocking shipping fee. The merchant, Shenzhen Value in Action Technology Co., Ltd., claimed the listed price was an error (ever heard that one?) and he had to make it up as he was losing money. If you try to compain to ablibaba, good luck!
Btw, people in china say not to buy from aliexpress. Taobao gives an unconditional 7 day money back guarantee. Unfortunately, it's in chinese, but i boutht similar product with help from friends here.
I have made many different purchases though Aliexpress, all items have arrived (free shipping takes approx 2-3 weeks (sometimes a bit less) well protected if you use dispute system via Aliexpress or Paypal. Very happy with quality (but do a bit of homework as it has hundreds of options to get best deal)
Great place to buy fast shipping and great service...
Their pricing is way cheap since most of the companies are in China and are wholesaler. However, their products are good quality. I would warn that you should give yourself some time for orders to arrive since their products have to sometimes go through customs. Otherwise, they come carefully packaged. Don't get discourage if you only need small quantity. Some of the wholesalers on this website will sell small quantity like 10 to 15 at a time but you can find so many things so cheap. It is great especially when trying to buy large quantity of a certain item.
Purchased a bluetooth earbud, patiently waited 3 weeks, traded some emails with the seller (via the AliExpress website - not directly) and the seller eventually refused a refund and told me to check with customs or the post office. Now it's escalated to Ali ESCROW service and it's been 3 weeks more (though they promise 2-3 business days).
If this had been a substantial amount of money I'd be upset. As it is, I'm just annoyed. I will not trade using this service this again, and caution anyone who considers it.
I ordered a product over six weeks back. I have not received the product I have sent many e-mails to Ali Express regarding needing help with their supplier. I have been ignored for weeks by ali express. I have after many requests asked for a refund or the item. I still have not been provided a reply from Ali express.
This supplier is a fraud. Any items purchased from this supplier will not be real and you'll be lucky to have what you ordered delivered. Don't rely on the main site to protect your money it will just be held up for weeks until the scammers answer the messages for a reply for a refund.
I love the different variety of merchandise that they carry, but remember they are owned by alibaba, so be careful trying to place orders. First, I NEVER got the chance to purchase anything because their payment system DOES NOT WORK. They have advertised Paypal and Escrow on their website, but guess what when you add merchandise to your cart and go to the checkout to place the order, the escrow website halfway comes up, as though it's a fake escrow website, anyway I sent an email about the problem I was having and nothing was ever solved, so this means they lost a customer here.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.
Jane,
I know that you post is a couple of years old, but I am listing a response so that others who have problems with an AliExpress supplier can see it.
AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to buyer@aliexpress.com.
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group