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Alpine Home Air has a rating of 4.7 stars from 190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alpine Home Air most frequently mention customer service, tech support and fast delivery. Alpine Home Air ranks 4th among HVAC sites.
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Satisfied with the system, had to replace my good old faithful
The order process was easy and help full to choose the replacement for Amana Petac unit is out of services.
It was a very good experience everyone was very help full and nice thank you.
The overall experience was fantastic! Easy to navigate website. The shipping was very prompt. I even had additional follow up calls after ordering making sure I didn't need any additional installation items. Very happy!
I do wish that a template for hanging and drilling hole to outside was included.
Website was easy to use the team kept me informed throughout the entire process from ordering to delivery and helped allot with installation and operations
Customer service is awesome answered all my questions professionally. Then up graded my old Blueridge minisplit to a new Blueridge minisplit and easy to install and works great and doesn't break the bank. Thanks
Delivery was on time and easy. All components arrived in good condition.
Installation is not yet complete so I can't comment on the system performance or operation.
All components seem to be high quality. Can't give a 5 star until we have experience with system operation.
We've used alpine mini splits before and have been very happy with them. The price and delivery are unbelievable. Ordered them one day and they showed up the next day. Never had that kind of service from anyone before.Will definitely recommend.
We had some trunkline damage to our old resistance heat central system-after getting a quote of $22k to replace and repair we started looking at other options. We use mini split systems at work so I built my own system on the Alpine web store, had everything delivered and for nearly 1/3 the cost we are up and running. Great customer service excellent and fast shipping
I will be getting another alpine at half the price of all others. You must see Melbin and Joe Kessler in action. Their heart are in your home and work is verified.
Works a treat cools the room beautifully. Many thanks
The mini-split arrived in good condition and went together well and is working fine.
Mr. Gore was very informative about the Units purchaed and made me feel comfortable in making my purchase.
Been using Alpine home air for many years now. Always great service and always great availability with equipment!
I've had a great experience working with them. I'm definitely going to be using this again!
I like the machines, I was very disappointed with the glued together 3" pvc wall sleeve that was too large to use, unable to be manipulated and embarrassing as my clients saw it come out of the box. "I paid for that?"
Needed to upgrade my R22 unit, I went right to Alpines site, as I have already replaced my Electric furnace in 2019. Which I also purchased from alpine. Install of my a/c outdoor unit, was as simple as putting peanut butter on bread. Delivery was fast and driver was very helpful. Even helped me get it where I needed it. I upgraded from a 2 ton to a 2.5 ton. Which works perfectly for my 1500sq ft home. Thanks again Alpine for another flawless purchase.
Everything from customer service, delivery, packaging, and products are spot on! You can not go wrong with this product or company. I have been highly impressed with every single aspect! I bought 4 - 9,000 btu's and 2 - 12,000 btu's for a true 3,200 sq ft barndo build. If I was to ever state the best experience I ever had while purchasing a new product from a new company. It's right here hands down 1,000%.
First impressed by the breadth and depth of the product offerings, the level of detail provided for each product, and full transparency on the manufacturer of the systems, US parts stock, etc.
After narrowing my choices, several excellent and highly-informative interactions with Alpine sales team members confirmed sizing, options, and provided confidence in placing an order.
All components on the checklist for the job arrived together, well-packaged and in great shape.
System is installed, and is perfect for the space.
I appreciate the service I received in placing my order. They made sure everything was exactly what I needed and that it would get to me correctly.
Answer: They're legit. Like most minisplit vendors, their units are either rebadged Midea or rebadged Gree (depending on the product line). Customer service good, units work with no issues.