AmourFeelReviews 1,410

Dear Sir,

Hello and thanks for leaving your review.

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have.

We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

Kind regards,
AmourFeel Customer Support

Dear Wayne,

Thanks a lot very much for your evaluation!

However, it is regret to hear such feedback. We would like to inform you that we provide the welcome package credits for all the users that have registered on the website. Anyway, after the trial welcome package, you have to top up your account and select the credit package that fits your requirements. Also please note that you are welcome to receive the bonus credits after the purchases.

Should you have any additional questions, please contact us via support@aamourfeel.com email at any time.

Best regards,
Amourfeel Customer Support

Dear Keer,
Thanks for sharing your feedback.

We are sorry to hear your experience didn’t match your expectations.
At this point, we would like to let you know that we would like the opportunity to investigate your feedback further.
Could you please contact us at support@amourfeel.com? We’ll work with you to help you on the matter you reported as quickly as possible.

Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Please feel free to reach out to our support@amourfeel.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
AmourFeel Support Team

Dear Derek,

I can see how you feel. To be honest, some of our other members felt that our prices are too high. Indeed, there are many websites out there, our communication platform though has a number of advantages, such as strict adherence to the terms of legislation, including the Federal IMBRA law, which guarantees the member's safety from inadequate individuals.

In addition to these serious measures, we always provide high-quality support service for our members. Every query is carefully reviewed by our Investigation, Moderation, Financial or Technical departments. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

We will forward your feedback to the Upper Management, and they will probably redesign the pricing list.

We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active member, you might get a set of free bonuses. Would you like to find out more about what those might be?

We’re here for you anytime.

Please feel free to contact us via support@AmourFeel.com in case of any questions.

Kind Regards,
AmourFeel Customer Support

Dear Certs,

First and foremost, please kindly note that it is always up to both of you on how to build your further communication.

From our side, we provide a safe and comfortable place for communication and we cannot force our members to stay in touch or move further on in their relationships. Your communication and further interaction depend solely on both of you.

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

Moreover, you can easily browse profiles for free. However, in order to view personal photos or chat with other users, you will need to be a paid member and purchase credits.

You can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, all our new users receive an offer of 20 free credits to try out our services upon registration. To continue communicating further on, the system will ask to obtain more credits. If you wish to receive a special offer to receive some complimentary credits, please contact us via support@amourfeel.com.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team AmourFeel

Dear Jack,

Thank you for leaving a feedback!
We are glad that you enjoy communication with other members on our website!

We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.

Have a great time!

Best Regards,
Support Team AmourFeel

Dear Sam,

Thank you for the review!

First of all, let me please inform you that there is a great team who cares about your well-being on the website and that is why if you wish to use some additional features of the website there is a need to be a paid member.

Also, I would like to draw your attention to the fact that we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile.

In addition, please note that you can exchange contact details with the member and invite him or her to your home country or to any other country that suits you both.

Should you have any questions, please contact us back via support@amourfeel.com. We will be glad to help you.

Best regards,
Amourfeel Customer Support

Dear Ronny,

I do share your concerns and I understand that you came here for certain results. Still, we do not guarantee success, we can just do our best to help you with establishing communication.

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

We do not pay the validated members for communication with other members, and prohibit our Regional Partners to do so. If we find out that the member is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the member’s profile.

We try to provide every member with a positive communication experience at the platform. To do this, we have secured access to the platform with a sophisticated verification procedure for every trusted member, and created a 24/7 support service being able to handle any kind of issue. However, each separate member chooses their own manner of communication as well as whom they want to talk to.

We’re here for you anytime.

Please feel free to contact us via support@AmourFeel.com in case of any questions.

Kind Regards,
AmourFeel Customer Support

Dear Mikey,

Thank you for sending your comment to us.

It is a regret to hear such words from you. From our side, I would like to let you know that all our validated members are real and verified, they undergo the complicated procedure of registration and verification.
Mikey, it should not confuse you that some users can use the general phrases that they can find it in the internet in order to start communication with you. It is quite predicted that users can use these phrases in order to catch your attention. However, please note that you can select with whom you wish to communicate or not.
Also, I would like to pay your attention on that we have never scammed anyone and we are not trying to do it with our customers. Our customers are our value and we are taking care of all of them.
By the way, we have a unique bonus program for our loyal customers. Please contact us to know more about it.
Moreover, we have the option that allows our customers to communicate out of the website and without the limitations,
We would be really happy to answer on all your questions, please contact us via support@amourfeel.com email at any time 24/7.

Best regards,
Amourfeel Customer Support

Dear S D,
Thanks for sharing your feedback.

We are sorry to hear your experience didn’t match your expectations.

Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Please feel free to reach out to our support@amourfeel.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
AmourFeel Support Team