AncestryReviews 638

Answer: I agree... so many current complaints yet they seem to be more concerned with signing up new, younger members who are more deeply engaged in technology. It is business to these folks and they have to get younger people joining to make more money long term. Baby boomers though are their natural market and as more boomers retire and have more time and discretionary income they will be the ones who will be likely to join over the next few years.

Answer: Hi Joan, I see Karen above has answered your question regarding the old site. Full that box in Joan, tell them why you are leaving, give it to them straight. Write what you have put above, and more if so inclined. I have told them exactly what I think of their new so called experience! I think they have got a nerve inflicting this on us without even asking. They have made so many errors on the profiles, I know I shall have to check through every person on my tree, the mistakes they have put on are unbelievable, maps have been added that have nothing to do with the person. But the whole new set up is not enjoyable to use at all, the background colour is very hard on the eyes. I hate this new site with a passion! They should give us the choice of the format. From feedback I have seen, most of their long term customers much prefer the old site, Ancestry don't seem to realise what a great unique format they had, it was really classy, I loved working on it for hours and hours. They should listen to their customers, because they are going to be leaving their site in droves when the old ancestry is not available anymore. I shall use the old site as long as possible, then look for somewhere else to do my researching