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Archives Reviews Summary
Archives has a rating of 1.7 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Archives most frequently mention credit card, free trial and customer service. Archives ranks 36th among History sites.
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Canceled two days before trail up on their website. I filled out their form and told them why but, I never received confirmation it(my fault for not calling them about that).
Typed in fabricated totally non existant name and still came up with records. I suspect that this is to get everybody to sign up even if no records exist.
In original search told me it had the records that I needed but I had to sign up and give cc details
Once done there was no records as advertised
I originally really did want this service and on the first day of the free trial I asked them about what I was trying to do so it took them like a week to message back saying they're sorry but that's not exactly what they do but here's some of their sister sites I guess that maybe can help me. So right then I canceled my subscription they said my free trial would finish and then they would cancel the next month and then here I am with the money taken out of my account so I emailed them it took them over 24 hours to respond but the response said they're taking me off this subscription and taken any content I had off but it didn't say anything about a refund so I called and they said oh well since it took me 24 hours they cant give me a refund how in the hell I mean they could have at least left the month that I paid for on there but no be careful
Beware I accessed this website on a 7day free trial. Within a couple of hours it was obvious the site wasn't going to be any help. I used the EXACT surname of the person I was searching for, I stated it was EXACT yet they brought me up 6 finds none with the Same Surname. I tried to see if they had details of someone I had every detail for. It brought up a find of the name date a volume & page number (for what Im not Sure} of the same information I had given them. I cancelled the 7th day as no help received. They then debited my card I have asked for an explanation, I had forwarded them the confirmation of account cancellation. They confirmed cancellation and the ref Number. After another 5 emails they Still haven't explained why they charged my card and now asking for proof I have cancelled my account. An absolute SCAM. I had to give a 1 star or it wont post
Company will charge your credit card even after you cancel. When you call they say "Too Bad" and refuse to credit your account.
DO NOT SIGN UP FOR THIS SERVICE!
I would like to rate as zero star. I applied death certificate there which is my biggest mistake ever. They took all of my money and returns nothing. I called them to follow my application and they LAUGHED at me as a looser. It is totally a SCARM and people please stay away from them.
Beware the site is very tricky & before you know it your charged fee's you didn't want & they sure wont give any refund. They bait you with possible information that turns out to be useless a great waste of time. Only reason I give them a 1 Star is because Negative Star is not available BUYER BEWARE.
I ordered a certified divorce certificate for my grandma in September of 2019, it is almost February of 2020 and it never came. After the 60 days or 8 weeks was up I called every two weeks and the lady would give excuses say oh I see, it'll be in in about two weeks!
Or something was wrong with the system. Or I can't give you a refund because we just use your money yesterday! Do NOT GET ANYTHING FROM THIS WEBSITE!
I paid $69.00 for documents three months ago and every time I contact them I get excuses an apologies. I have requested a refund twice now. THEY WILL STEAL YOUR MONEY!
I have been trying to cancel for 3 months now. Everytime I call it is a 20 minute wait and they cant find my account. But they have no issues charging my account every month... FRAUD, DONT DO IT
There I was trying to find out who my great grandparents are. This place seemed legit at first and a good place to find some actual records. They aren't. The website doesn't even work below the top margin. They made signing up super easy to sign up and literally nothing on their website below the top small bit. I can't even contact them to know how complete garbage they are because nothing on the website works. I just hope the "free trial" doesn't come back to bite my heinie later.
I cancelled my trial membership because the service couldn't find anything I was looking for and I cancelled early too: canceled effective 5/15/2019. And I still got charged the $49.95 for the service after a month... POS garbage website I don't recommend anyone use.
I've found records from the 1880's. I've uncovered so much information. Not sure if I want to pay $9.99 a month to keep the access. For now I'm enjoying the information on my family that I have found.
I used the free trial in Nov/Dec 2017, I then cancelled the membership to which they gave me a cancellation date and number. I've recently found out that they have been withdrawing money from my credit card for over 12 months. When I've been in touch with both UK & Australian departments they acknowledge cancellation but want me to ring International to ask me what I have already supplied them by email. This mob are criminals and go out of their way to fob you off. Pay me the $200 you owe me you thieves!
I never authorized this company to take money from my account month after month. I tried more than once to cancel them I had to jump thru so many hoops it was ridiculous still to no avail I finally had to close my account. Never again!
After signing up for a trial subscription, luckily through PayPal, I found it couldn't even provide me with a Birth Certificate. When I tried to scroll down pages, my screen locked. How could it not be able to provide a birth certificate?
Worst genealogy search site I've ever seen. Poorly organized, hard to search, calculated to get inexperienced researchers to pay as long as possible. Avoid.
This is an unscrupulous outfit. There is inadequate disclosure that one request for information will convert into a monthly charge on your credit card. I submitted cancellation requests twice and they were ignored. When my credit card number number changed, they were able to get the new number from VISA -- without my permission -- and continue the monthly charges. Both Archives.com and VISA have liability for this fraudulant operation.
I had a great experience with archives.com When I wanted to cancel I called them right up and they took good care of me. I use it often and have been doing extensive research into 16 different lineages. I have been able to (with much patience) trace most of my ancestors back for 300 or more years.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members