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Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,269 reviews

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Illinois
1 review
0 helpful votes
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Great Purchase
October 1, 2025

The process of purchasing the watch was effortless. I experienced no concerns with the process, nor do I have any issues with the watch.

Date of experience: September 21, 2025
Ashford W. Ashford Rep
4 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

California
1 review
0 helpful votes
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Good - fast shipping
October 1, 2025

Really easy to work with updates on shipping the usual good practices

Date of experience: September 21, 2025
Ashford W. Ashford Rep
4 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Illinois
1 review
0 helpful votes
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I have been picking up the Gevril and GV2 Potente watches at deep discounts lately from Ashford. So far have the Potente two-tone, the vibrant red dial Potente and just purchased the bright yellow dial Potente. Love the installment payment plans too.

Date of experience: September 21, 2025
Ashford W. Ashford Rep
4 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


I am a repeat buyer from Ashford. Hands down great experience every time. Their selection of watches and prices are hard to beat.

Date of experience: September 10, 2025
California
1 review
0 helpful votes
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Nice Watch.
September 30, 2025
Updated review

This is my first buy watch on Ashford. I think is very cool. It's cheap than original watches website. I will recommend to my friends.

Date of experience: September 20, 2025
Ashford W. Ashford Rep
4 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


It's so cool
September 20, 2025
Previous review

It's so cool.

Date of experience: September 10, 2025
GB
1 review
0 helpful votes
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Good experience
September 30, 2025

I'm really happy, prices were great am delivery was quick.

Date of experience: September 20, 2025
Ashford W. Ashford Rep
4 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Florida
1 review
0 helpful votes
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Fast and Professional
September 30, 2025

Fast service and good value on products. Good communication on status as well.

Date of experience: September 20, 2025
Ashford W. Ashford Rep
4 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Texas
1 review
0 helpful votes
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Quick delivery, product as expected
September 30, 2025

Quick delivery, product as expected, price lower than competitors

Date of experience: September 20, 2025
Ashford W. Ashford Rep
4 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

North Carolina
1 review
0 helpful votes
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They did everything they promised. Fast delivery, better price, good packing... very satisfied.

Date of experience: September 20, 2025
Ashford W. Ashford Rep
4 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

France
1 review
0 helpful votes
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Nice experience
September 29, 2025

Very nice experience. If I had to tell something in order to level up my experience is that the website is kind of cheap and not like luxury experience.

Date of experience: September 19, 2025
Ashford W. Ashford Rep
4 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Florida
1 review
0 helpful votes
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These cat eye Karinas as purrrfect and just what I wanted. So glad I could find them at Ashford

Date of experience: September 19, 2025
Ashford W. Ashford Rep
4 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

New York
1 review
0 helpful votes
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Great
September 29, 2025

I brought him a bottle watch from Ashford although the watch was a great watch. It was too big for my wrist. They exchanged it with no problem. I Just ordered a new one.

Date of experience: September 19, 2025
Ashford W. Ashford Rep
4 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Washington
1 review
0 helpful votes
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Excellent sunglasses
September 29, 2025

I bought these after having my last pair of founder sunglasses for about four years. I was so happy to find the same pair at a great deal.

Date of experience: September 19, 2025
Ashford W. Ashford Rep
4 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New York
1 review
0 helpful votes
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Great price, great service
September 28, 2025

My sunglasses were far cheaper than another store and I received them quickly with no issues.

Date of experience: September 18, 2025
Ashford W. Ashford Rep
4 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Utah
2 reviews
0 helpful votes
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Smooth browsing, legit deals, and a solid guarantee—Ashford makes luxury watches feel within reach. I'd give it a strong 4 out of 5."

Date of experience: September 18, 2025
Ashford W. Ashford Rep
4 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Italy
1 review
0 helpful votes
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Everything perfect!
September 28, 2025

From the communication with the customer service to the delivery (3 days to Italy!) everything was just fine!

Date of experience: September 18, 2025
Ashford W. Ashford Rep
4 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Florida
1 review
0 helpful votes
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Great Selection and Fast Delivery
September 28, 2025

Had an excellent experience shopping on Ashford.com. They offer a fantastic selection of luxury watches at great prices, and the checkout process was quick and easy. My order shipped out right away and arrived much faster than I expected, packaged securely and in perfect condition. I'm very happy with my purchase and will definitely shop here again!

Date of experience: September 10, 2025
Ashford W. Ashford Rep
4 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New York
1 review
0 helpful votes
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Lowest price
September 28, 2025

This product is the same as everyone else's, but it is half the price.

Date of experience: September 18, 2025
Ashford W. Ashford Rep
4 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Florida
1 review
0 helpful votes
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Great product and great service
September 27, 2025
Updated review

Fantastic pricing, custom service, and product received was top notch.

Date of experience: September 17, 2025

Easy to use website and ordering process
September 17, 2025
Previous review

Easy to use website and ordering process.

Date of experience: September 7, 2025
Portugal
1 review
0 helpful votes
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Good Experience
September 27, 2025

It was a good experience; it was on this website that I found the watch I was looking for. If it's genuine, it was a good deal. It was very easy to purchase on the website, and I could always track the merchandise. Delivery was to Portugal, I had no problems with customs, and it arrived within the expected timeframe.

Date of experience: September 1, 2025
California
1 review
1 helpful vote
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Another transaction that Ashford hit out out of the park.
September 27, 2025
Updated review

Excellent product, prices, quality and continuous variety. On the few occasions I've had to work with customer service they have been phenomenal as well. Super supportive and helpful! I love Ashford and I tell everyone I can to shop with you!

Date of experience: September 17, 2025

Affordable high end shopping
December 16, 2024
Previous review

Great deals on current name brand styles! Great Online shopping experience everytime!

Date of experience: December 20, 2024