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AT&T Reviews Summary
The reviews reflect a predominantly negative perception of the company's overall reputation and customer service. Customers frequently express frustration with long wait times, ineffective support, and unresolved billing issues, leading to a sense of distrust and dissatisfaction. Complaints about unauthorized charges and poor communication from representatives are common, suggesting systemic problems in service delivery. While there are occasional mentions of product reliability, the overwhelming sentiment indicates that customers feel neglected and undervalued. This pattern points to a pressing need for the company to improve its customer service protocols and enhance accountability to regain consumer trust.
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ABSOLUTELY POOR CUSTOMER SERVICE! 15-20 MINUTES HOLD TIME IS NORMAL FOR THIS COMPANY. VERY ROOD REPRESENTATIVES. ABSOLUTELY UNHELPFUL AND UNPROFESSIONAL STAFF. NIGHT MARE!
I updated my address and then placed an order to update my phones. I sent an email to confirm that the phones were being shipped to my new address and was told that they were. I then called to confirm that and was told by the agent that they were being shipped to the new address (he even told me that it was impossible for the billing and shipping info to be different when updating an Iphone). Sure enough, ATT shipped my phones to my old address.
After calling again, I was told that I would have to wait until the order was returned before they could do anything about it.
Thanks ATT,, you are the best!
ATT SUCKS SO BADLY!
I have ATT and it keeps on having my modem DSL go red a VERY LONG TIME EVERY DAY! I checked the DSL plugs, they are fully connected.
Att rip-off - When I signed up for att internet and phone service, I was told I would get $150.00 back. After talking to 4 different people at att and spending a total of 43min.on hold just to get my phone bill cleared up, I was told to go to att.com/rewardcenter to claim my cash back and found no site even exist. Try for yourself, all you will find is some very ticked off people. I do not understand how they can get away with this, but you can believe I am not going to let this go.If any one else has had this problem let me know what you did, and if it worked. I see at the bottem of the page this goes to att to. Att this is for you, you guys just think you got away with this. PS. ATT my next e-mail is to the better business bureau.The next to my lawyer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members