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Barneys New York Reviews Summary
Barneys New York has a rating of 2.2 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Barneys New York ranks 43rd among Department Store sites.
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I tried to make a return on purchases I made online. But they say it is not their store policy to do that. How come you said to me before i made purchases that it is possible to return everything that doesn`t fit. I am quite confused after dealing with this store. There are still a number of other stores
Purchased 2 of the same bathing suits in different sizes on barneys.com (because I didn't know what size would fit). Didn't like the bathing suit at all and returned both, BUT DID NOT GET REFUNDED because they said it was a final sale, but product page clearly indicated "free shipping & free returns" and a return label was even provided with the package sent. Their customer service was even more atrocious in that they said they would refund me for one of the suits and give me a gift card for the other. Will NEVER shop on its misleading site again or even their store for that matter.
Barney's online shopping has improved, they choose to use DHL as forwarder now and it's much more easy for me on shipping and return, as I am located in HK. I used to ship on my own fees if i have to return but now, no more! Great news and I want to share with you!
I made a order from the web. I received my order in short time. The order was packed nicely. The customer service is very professional.
It is sad to see what a Mananger with no knowledge on Customer Service, in the Beverly Hills Store. It. Is the Epitome of bad staffing they are beyond ARROGANT, and JADED THEY belong at Saks r Ross, do send a secret shopper, you will be shocked at the lack of knowledge the staff demonstrate, After all the store Mananger was a sales clerk at Saks, One has to wait for service since they pretend to be busy,,
The customer service reps treat you very respectfully. The products get to you in a timely fashion. The sizes were bit confusing to be honest because I bought a pair of male Prada sneakers as a gift and I to exchange to size I purchased. Although it was his usual size apparently Prada sneakers run wide and he needed one size smaller in contrast to all his other shoes/sneakers. The rep who helps me exchanged them was very informative and gave us new onsite to the products. I'd definitely recommend the site as well as the store.
Twenty Stars as this site carries the best of the best! If I want something that is very hard to find I check barneys and I call my favorite store. The Hackensack store will find what you want and get it to you... they are the best! Well, some of you may say they are pricey but a sale at barneys can spur fist fights/ hair pulls. The website is the first targeted in a sale, and you think you have the item but like target.com it will disappear in a follow up e-mail. You have to be fast and first on the web site if you want your size/color as they do not have real time stocking. It is worth the hardship of being a barneys cyber stalker... the deals are mind blowing. I am crazy in love with barneys- for the most part shipping is great.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members