DO NOT USE THIS COMPANY IF BUYING CAMERA EQUIPMENT
Do research- Not a Oz company and based in HK and selling seconds and refurbs as new with no refund policy in place.
PLEASE READ BELOW and google
I recently bought a Camera lens from this company along with their compulsory 'priority delivery' price of $50, which stated it would be delivered in 2-3 days. I wrote to them straight after my purchase stating I needed the lens for a photo shoot and if they could dispatch it asap. I received zero communication. It ws only 24 hours later I found a pop up which went straight into my spam and meant I didn't see the automated response post asking me to verify my card details.
In fact this company DO NOT own their own stock. The priority delivery is high because it is bought from china which is prioritised and then takes 2-3 days for them to get it and then as the agent told me afterwards, it then takes a further 3 days to dispatch it. So for $50 'Priority delivery' you are looking at a week. I wouldn't call that a priority?
THEN...
The item I purchased was 'out of stock' but they could get me a ex-demo lens. I agreed and they sent it out to me a week later. When I received the lens, it did not fit my camera as they did not state the mount on the website. The lens I bought was a full frame lens made for my Sony camera so I presumed it was a E mount lens as on the description it said 'Full frame lens FOR SONY'. I have a Sony so happy days.
When I brought this to there attention they said if I wanted to return it they would not refund me the delivery fee (No probs) BUT then they said they would charge me a 25% re-sale fee. It states in their T&C's that if items are mis-sold or described that they will waiver this? Well the customer agent I spoke with called Ratna. Has zero customer service skills and is constantly defensive and refused to take any duty of care for me as a customer and refused to accept liability for the lens description being misleading despite being the only online camera store to sell sell full frame lens and Not mention the mount and simply say ' Lens for Sony camera'. With most online outlets offering free delivery and free returns this company doesn't own its stock and is a 3rd party retailer with shocking service.
SO IF YOU DO HAVE A PROBLEM WITH YOUR ITEM THEY WILL CHARGE YOU A 25% RE-SELLING FEE.
WORST SERVICE AND BUSINESS I HAVE EVER BOUGHT FROM AND I NEVER NORMALLY HAVE A PROBLEM NOR COMPLAIN. RATNA NEEDS TO GO ON A CUSTOMER SERVICE COURSE AND YOU NEED TO REALLY EVALUATE YOUR RETURNS PROCEDURE.
By treating me this way you will receive no future business from me.