BluehostReviews 21,468

Good…………………………………………………………………………….stop with this stupid limit on words'

I'm just new and needed help with my site transfer from GoDaddy

I am satisfied. Customer Service helpful. Everything good.

Excellent customer service experience. All was excellent. Price was excellent.

I've run my own website since 2003 and thought I would try Blue Host, starting with a couple of domain name registration transfers. It was a 2 1/2 month ordeal just to get that right. In fairness, I want to give their technical staff kudos for working hard to resolve the issues and communicating regularly. But their sales person's behavior was unprofessional and awful. She told me a lot of things to get my business and then never returned a single call. Another individual on the phone support was also very unhelpful and told me that I would have to pay all kinds of fees to point my domain names to my website when my website and its core domain name are hosted elsewhere. To be clear, BH has secondary domain names that I point to my site. This experience caused me to renew my domain name registration for the main site with the current registrar and to never even consider moving the whole website to BH. If they can't even complete a simple task such as migrating a domain name registration smoothly, and their representatives are unreachable or contentious when a customer has a problem, then I would not feel comfortable migrating anymore of my business, which is my livelihood, to them. Again, the technical staff who worked through the issue via email with me were very helpful.

I contacted the customer service to change the ownership of the Bluehost account. They guided me step by step and all went with no issues at all.

When attempting to order, payment/cart options were not there but were restored after contacting Bluehost

I first started a chat with an agent, he/she really spent time asking questions to identify my accounts, I told the agent from the beginning all what I have is the user name and password, but the agent insist to get more information asking what are the first and last 4 digits of my credit card used to pay the bill, asked many different questions, then after over 4 minutes the agents ask me for the user name what I told him / her from the beginning I have it, the agent identified the account using the user name, I wasted about 40 minuets of my time and made unnecessary phone call to my credit card company for absolutely no reason at all, after that everything went well

Swift and excellent customer care support regarding queries

My experience with BlueHost has been very lunatic and I wish to continue experiencing new things furthermore.

I sold my URL a couple of years ago and received a charge for it. First rep was unable to help. But, when I talked to his manager, it was resolved.

Great web hosting love the C panel lots of self support info and great support team when you need them.

Able to buy through online and i am comfortable to complete service

Their staff has always been very helpful as they have assisted me with my issues.

Bluehost are thieves!
My recent experience with Bluehost was disappointing for several reasons. I had difficulty getting my domains returned when needed, even after I purchased them for a year, causing delays and complications for my business. They essentially locked my account, then deleted it without any warning or notice, without telling me the reason why, and then afterwards kept my purchased domains for themselves. They essentially stole the domains that I bought. Which, in turn, caused me to lose a lot of money. The customer support team was unprofessional and inefficient, often providing delayed responses and lacking actionable solutions.
Additionally, there was inconsistency in the knowledge and advice provided by the support agents, leading to wasted time and frustration. I would speak with a different agent each morning, and they would always promise the issue would be resolved at the end of the day, but it never gets resolved, even with the constant reassurance. Overall, Bluehost showed a considerable gap in customer service, technical support, and professionalism. Bluehost claims they care the most about their customers, but I found that to be a complete lie after dealing with their support team for weeks. I would advise caution to those considering Bluehost for their hosting needs and suggest looking into alternative providers.
Case number is:S-*******

Made contact with Bluehost. Very professional and quick to reassure me that they were not sending emails and this was a scam

I was overall pleased with how my issues were handled and taken care of.

I was changing my domian over to a new website which required it be re-pointed. (All greek to me!)