BracePlanetReviews 1,316

I ordered a pair of wrist braces from braceplanet.com. They were too large and on 6/11/14 I requested what the company calls an RMA (return merchandise authorization) # … no response. On 6/17/14, I re-requested it. No response. During this time, I attempted to contact them via their chat session option. Each time (4-5 times) I was disconnected and no agent appeared to answer my questions or address my concerns. On 6/25/14, I called their customer service # and was on hold for 30 minutes (ridiculous). When an agent finally answered, she was snippy and less than helpful or apologetic. She said that the company had responded to my request on 6/17/14 and that she would resend it to me. And, that if I didn't get the email, to call her back in ½ hour. (Why would I want to do that? So I can be on hold again for a long time?) As of today (6/26/14), I never received the email. I double checked my email/trash and junk mail on both my email addresses. Nothing. I would advise anyone considering doing business with this site to stay away. They take advantage of people who have a disability or are in pain and make a bad situation worse by being unreachable and rude if you do contact them. And, that doesn't even address the money I've lost by doing business with them. STAY AWAY!

I ordered a wrist brace. Shipping was listed as free. I selected purchase through paypal and signed in - only to discover they added shipping. Even on the receipt, they list Shipping Method: Standard USPS (FREE).

Immediately after purchase, I attempted to resolve the matter through customer service. I then attempted to cancel the order (all within 5 minutes of purchase) but they were unwilling to cancel my order.

The practice is deceptive.

Thank you.

Horrible company stay far away. They take your money and give no customer service. They sent my package to the wrong address then they want me to pay for a reshipping charges, they promise to return phone calls but don't. They say they customer service is based in Illinois but they all speak in broken English and I believe their customer service is based in India or the Phillipines. I asked for a refund and the say three business days after keeping my money for 7 weeks.

This company will rip you off. After never receiving an item, I called to cancel the order. They then told me it was on backorder. I told them fine, cancel. I called by 3 days later to ask when I'd get my credit card credited, they said they'd sent the item the day before. I returned it per their instructions so that I wouldn't have to pay to return an item I cancelled. After weeks of calling multiple times, and being lied to over and over again, I finally got a partial credit once I threatened them with the BBB in their area. They refuse to repay me the "shipping fee", that was never even charged as it was "free shipping". Nothing I have done is helping, so I disputed it with my credit card company... I'll get my money, one way or the other.

Do NOT purchase from this company. The customer service is a joke and severely lacking and their policies are made up as they go.