Budget Heating and Air ConditioningReviews 564

Everything was great except for the shipper handing it off to a subcontract shipper, which probably had a bigger truck than the original. Thus it was handled at least twice more, took another week for it to get here. Very unsatisfied with Averitt. I specified, and was repeatedly asked about my delivery address. I not only explained it being farm shop, but that I also had track steer machine with pallet forks to unload. If Averrit had dropped directly to me, NO complaints 5 star review!

Beware if you need something in a reasonable amount of time. I placed an order for a downflow kit so I could install my new unit. They waited a week only to call me and ask for more money saying their vendor was charging them more and that my order was on hold until I paid. Seriously? They said they couldn't afford to "eat" the $20 more. They could care less about the week I just lost by depending on them. That is a first for me. I have never been called and asked for more money after placing an online order. Needless to say, I canceled the order. The only good thing I have to say about Budget is they did give a prompt refund. Next stop BBB

I scheduled Budget Heating and Air to come for a diagnostic report on my existing A/C source on Monday 9/10/2022. On Sunday my A/C system went out. Budget owner, Scott, came on Monday, reviewed my issue and had service men there the same day. It was fixed and cool in under 2 hours!
They were great! I highly recommend this company. Barbara and Larry C.

If your having issues with your A/C... David Delorenzo is the guy to talk to. He was very informative, professional and friendly. David helped us solve an hvac issue. He is amazing!

Budget heating and air did a great job. They did everything as promised. They communicated well. They helped me with questions and they followed up. The AC unit was delivered on time. Everything was top notch.

I didn't receive everything ordered and the ac lines were the wrong size for the attachments supplied on the unit.

I bought a 5 ton condenser and air handler from Budget Heating and Air Conditioning. Their communication after the sale and during the shipping process was bad. I would call the salesman back and I would be put on hold sometimes more than 20 minutes. They told me to inspect the delivery when it arrived. I told them it was being delivered to my 82 year old mother's house and I would need to know when it arrives so I could have someone there to inspect it. I never heard from them and the equipment showed up 6 days later than they said it was going to arrive. The equipment was wrapped in black shrink wrap to secure the boxed equipment to the pallet. There was not visible damage to the outside of the wrapping. A few days later when my installers showed up to put the equipment in and unwrapped the equipment there were two places that clearly was where someone had run a forklift through the box and into the equipment damaging the coils. I called budget and was given the run around. The GM Phillip Borneman would not even take my call and did not respond to my voice mail. I had to deal with their shipping department Matt Drinnon. Though he admitts they use black shrink wrap to secure the package to the crate, he of course denies that they covered up the damage done by the fork lift and shipped it out anyway. Budget basically says that they take no responsibility and told me to file a claim with the shipping company they used. Terrible experience and terrible customer relations.

July 21,2022
After I published the above review and sent a copy of it to the company, I got an email from the GM the next day. Coincidence or motivated by the review, you decide. I still believe in my heart that someone in their shipping department caused the damage and concealed it. I asked them to review their CCTV footage but they never commented on that. I don't believe that the company is in a habit of doing this or how could they stay in business. The GM and I went back and forth with 2 or 3 emails and eventually settled on a 400 dollar refund on my order. I would much rather have had a new and undamaged unit but I am ready to cut my losses and move on. Whatever motivated them to reach out to me after the review, I appreciate them finally getting in touch with me and making an attempt to come to a compromise. I have upgraded my original rating of 1 star to a 3 star rating.