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BuyBackWorld Reviews Summary
BuyBackWorld has a rating of 4 stars from 214 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuyBackWorld most frequently mention easy process, great experience and fair price. BuyBackWorld ranks 4th among Sell Cell Phone sites.
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AWFUL. I sent back an old iPad in EXCELLENT condition. Not a scratch on it. I used the packaging BBW sent me, and added additional newspaper to cushion it further. Was supposed to have been inspected in 2-3 business days. When 2 weeks had gone by with no word on my device, I e-mailed customer service to ask about the status and shortly after received a message that my item failed inspection due to "heavy wear." They offered me a significantly reduced quote, which I rejected, and asked them to return my item to me. When I received it, it was completely SHATTERED. Screen and housing broken and splintered as if someone took a hammer to it. This damage likely occurred in the company's warehouse, whether intentionally or inadvertently, and they took ZERO responsibility for it. The bottom line is this company failed to provide adequate protection of my item in the process of transit, receipt, unpacking, and inspection; and as a result rendered my old but pristine device completely worthless.
The website states best repurchaser in the business and doesnt over inflate estimates. I sent in multiple phones and iPods. All of them worked by the way because I had charged them and turned them on prior to packaging. They quoted me over 100.00 and after having to wait and contact them after several weeks of no update they came back and gave me 16.00. The company is a scam with over inflated quotes and under payouts.
We're sorry you weren't happy with your experience with us on your most recent transaction. As it stands, on 11/14/2017 all four of your devices failed inspection due to the following: Your iPod Touch 1st Generation failed inspection due to: Defective Charger Port. For that we have sent you a revised offer of: 0.25 for your device. Your iPod Classic Original failed inspection due to: Will not power on. For that we have sent you a revised offer of 0.50 for this device. Your iPhone 5S failed inspection due to: Yellow tinted boarders around LCD. For that we sent you a revised offer of $15 for your iPhone 5S. Finally, your iPhone 4S failed inspection due to: defective buttons. For that we sent you a revised offer of: 0.25 for your iPhone 4S device. Since you were unsatisfied with the revised offers your devices were returned to you via USPS Tracking: 9405511699000053705245. We know we may value devices differently than you that is why we offer hassle free returns in the event of a return circumstance so there is never any risk or obligation when trying out our services. Thanks again and we look forward to hearing back from you in the near future.
I sent in a ZTE Warp Elite Boost Moblie, in a perfect condition and I received an email saying that the phone's LCD screen had burns in it. When I sent it off it, there was absolutely nothing wrong with the LCD screen, there wasn't even a common scratch on the screen! I don't know what's going on, because it's horrid lie. At this point, I don't even care about the money I would have received, all I know is this company has permanently lost my service and respect. I would have never sent my device off to you if I would've known. I read reviews and this is a frequent occurrence. This shouldn't be happening to me nor anyone else!
We're sorry you weren't happy with your experience with us on your most recent transaction. On 04/24/2017 your device failed inspection due to: Damaged LCD burn in spots. For that we have sent you a revised offer of 0.25 for your device. Since then we sent several reminder emails in regards to the revised offer. Since we did not hear back from you as per our terms, on 05/01/2017 your payment was then processed and sent out to you at the revised rate one week from when the revised offer was sent to you. We know we may value devices differently than you that is why we offer hassle free returns in the event of a return circumstance so there is never any risk or obligation when trying out our services as long as we hear back from you within one week from when the revised offer was sent to you. Thanks again and we look forward to hearing back from you in the near future.
Fed Ex would not accept what Buyback sent me as a packing slip. They also
Wanted a separate shipping label. I got BuyBack to re-send the documents, but they
Again only sent me a packing slip to print. NO LABEL.
I tried calling the number listed at their website, and it doesn't answer. It says they
Can take a message, but there is no indication of what company you actually got ahold of. Sounds like they do business in some kid's garage.
Hi, Ben. We're sorry to hear that you didn't receive your shipping label. We ask that you please provide us with your Order ID and we'll go ahead and properly assist you on obtaining a shipping label for you to use to send in your device.
Great website. The process was so easy. I found my iPhone 5 and got an upfront price quote. They sent my kit and I shipped back the phone. I received the money in my paypal account 2 days after my cell phone got there. I told my friends about this site because it is awesome.
We appreciate your kind words and look forward to hearing from you again soon. Thanks again!
From the business
Sell used electronics and cell phones with BuyBackWorld. Sell your old iPhone, iPad, smartphone and more for cash with our online trade in program.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry you weren't happy with your experience with us on your most recent transaction. We inspect all devices in the condition we receive them in. As it stands, on 01/30/2018 your device failed inspection due to: Device was inspected with a cracked front glass. For that we have sent you a revised offer of: $130 for your device. You then proceeded to reject the revised offer and your device was returned to you via USPS Tracking: 9405511699000569193192. We know we may value devices differently than you that is why we offer hassle free returns in the event of a return circumstance so there is never any risk or obligation when trying out our services. Thanks again and we look forward to hearing back from you in the near future.