CarGurusReviews 366

I got in touch with them that I need a problem. Within a minutes I had a call back from them to confirm that driver was in touch with me.
No problem with payments (just shame they don't accept Amex), later they sending email with purchases and payments.
All very professional! I'm happy with the service, I'll definitely use their service when needed.

Tony was great in finding me the right vehicle for the right price. It was quick, easy and painless. He worked with me to get the financing approval that I needed, for the lowest rate possible. Highly recommend you visit Ziegler Chevy and work with Tony. Great guy and a big help in my vehicle search.

Even for $5, cargurus is a ripoff. You cannot edit your location, than after you pay they want you to provide you VIN or license plate, and there is no way to get a refund. You can't even email them.

I regret forgetting to check out reviews before I committed.

Management and employees are idiots at CarGurus!
I write an honest review about a dealership or two and they keep sending it back to me wanting me to sugar coat it. If I change my review to what THEY WANT, then it's not my review at all, it's theirs.
I follow the guidelines set by them and don't use vulgar language ( my mother taught me better) don't point fingers at anyone specific and don't threaten legal action.
BUT I AM STRAIGHT FORWARD AND THEY DON'T LIKE THAT!
I'M KINDA LIKE ANDY ROONEY IF YOU REMEMBER HIM FROM 60 MINUTES.
SO CAR GURUS HAS BANNED ME FROM WRITING REVIEWS ON THEIR WEBSITE.!
SILENCED ME, AT LEAST SO THEY THINK!
Now, not only will I find platforms to write reviews about scammer Dealerships,
I will write NEGATIVE REVIEWS about CarGurus too!
Money is the root of all evil so I heard lol.
They make their money from these Dealerships that advertise on their website so naturally THEY ARE GOING TO PROTECT THEM!
If the evil car dealership goes out of business, so does CarGurus!
I'm Steve and I welcome your comments.

They charged my credit card. Never listed my car. I wrote several text messages to them. I have never responded.

I listed my car and the IMV said way overpriced but a similar car to mine listed by a dealer priced the same was IMV of fair.

Car gurus said there was nothing they could do about it.

It seems as tho MANY UNSCRUPULOUS and SHADY Automobile Dealerships advertise on CarGurus, SO BE CAREFUL AND PROTECT YOUR MONEY.

CarGurus has a place where you can review the dealership
They encouragee it by sending an email to remind you.

I've looked at & made full price offers on several vehicles and to say the least had most dealers add thousands of dollars in extra FEES. I'm not talking government fees such as taxes etc... I'm talking DOC FEES, reconditioning fees, dealer prep, nitrogen in tires, etc...
I don't know about you, but I want air in my tires it's been used for over 100 years!
If I want something added to my vehicle, I'll ask for it!

So when it comes time for me to write a review, I'm quite critical of some Dealerships to try & protect other people.
CarGurus will edit my review or not post it at all if they don't like it.
Does anyone remember Ralph Nader?
I'm kind of the Ralph Nader of the 21st century.
I don't like seeing people get screwed out of their hard earned money.
Bottom line - Protect yourself & guard your money, be on the look out for scammers.
Speak up & spread the word-

HELP OTHERS!

I listed my vehicle for sale and their instant market value showed *******. Then a week later it shows *******, so you get ripped off pricing too cheap. Scam and not to be trusted.

I went to a dealership for a mustang I wanted the car but the dealership ran my credit and sent me away I went home still wanting my mustang I came to this site I put my information in for a pre approval and got 1 I started shopping and found the mustang at the dealership online so I did the steps and went back to the dealership with my per approval they where surprised to see me and tried to make me jump threw hoops again I gave them my approval code my down payment and told them to do they job now I got the car I wanted on the terms I wanted and I'm happy this is my 1st car from a dealership and cargurus took something that was going to be a bad experience and made it good

I inquired about a 2011 Chevy Tahoe the seller Elda said to contact her sister. The car is in Pittsburgh. ( great so am I) her sisters address is *******@gm. I wrote and got this back Hi,

My name is Samantha and I'm emailing you regarding the 2011 Chevrolet Tahoe that I have for sale. It is in perfect condition, with no need for any additional repairs. Flawless exterior condition, no scratches and no dents. It has never been involved in an accident. The interior is in excellent condition. I have a Clear Title. Great mileage: 90.000, Engine: V8 5.3L and the automatic transmission shifts perfectly. The last price for the vehicle is $3000 (including delivery and handling to your address). I'm selling this suv because my child of only 26 years died 4 months ago in a bike accident, this was my son's suv and it brings me bad memories.Me and my husband travel a lot with our business and we want to make this deal through eBay's Buyer Protection Program, so if you're interested in purchasing the vehicle just reply me your full name, full address and phone number, so I can notify eBay Motors. Once that is done, they will contact you in the next hours to explain the entire procedure.

God Bless you and your family

I suggested we meet at a "safe" zone so I could see the vehicle. They declined. Only insisted on my info and they would have the vehicle shipped (? Your a few miles from my house).

I found a car on car gurus, called the dealer made arrangements for dealer to take the car to my mechanic and he agreed. I checked the next day and the dealer did not take the car and stopped taking my calls. The car is still on the dealers website. I contacted the dealer several times. Finally I gave up and wanted to do a negative review. Car guru asked for my phone # and said I had never contacted the dealer. Their review system is worthless as is their review process. No consumer protection, as usual.

Not impressed at all with the customer service at car guru. Caravana is the way to go. Or any service that does more than just list cars. Absolutely not really helpful in resulting in a good transaction where you feel you have been taken care of. They have no screen for dealing with unethical sales.

CarGurus gives small dealerships the impression that they will create tons of customer leads for them when in actuality they only create a additional bill for that small business. Our small business was lured into a contract with them with promises of great customer turnover. CarGurus created no additional foot traffic or generated no phone calls or inquiries about our inventory. We were locked into a contract that we could not get out of and there was no adjustment to the pricing. We called to cancel the services and were told that there would be no cancelation until the end of the terms and even when the terms were done you still had to cancel at least 30 days out, or you would be billed for services for the next month. We spoke to a representative named Kevin Nylander who was by far not the nicest individual at all. We explained that companies like CarGurus were helping to put small businesses out of business during these times of Covid 19 by locking small companies in to contracts and charging them for services that were not producing any results. Franchise Dealers may be able to afford these monstrous rates but our small independent dealership certainly could not afford it. He simply responded snidely " read your contract buddy, don't give me that." I then at that point asked to speak to a supervisor, which at that time he said there was none. I am simply trying to keep the doors to our business open during these tough times, and am only looking for a small sense of humanity from this Gigantic corporation called CarGurus.

I am personally dissatisfied with this site every time I'm interested amazingly they just sold it and then get emails trying to sell me something else when I know what I want I don't want to go buy a new vehicle when they go and sell the used one that I wanted! So I won't be going through guru cause it seems like a trick to get names to buy vehicles they wouldn't want even if they could afford it!

Seems like they only deal with two lenders to get you pre-approved low approval rating and then they blow your email up with endless spam

I had a bad experience with Humberview vw, I will not trust a dealership again. I purchased a 2016 GTI 5 door white, little did I know the vehicle was in an accident, but thier car fax did not state it. I thought the quarter panel was touched up. My question to them was don't they do "pre inspections from cars off lease, you would think a reputable dealer would not do those things. They fixed the body twice, the Bondo showing, pitting and color off. The hood chipping all over the place, paint dust and clear coat coming off! I called numerous times to not have my calls picked up. I gave them two chances and it did not work out. Even when I finally convinced them to return the vehicle and had to get a less buy back. Cause of kilometers, I was not happy!
The day I returned the car they had their backs to me and given a screwdriver to remove my own plates, what happened to customer service, I guess its attitude and this specific dealership has lots of it.

My advice STAY AWAY from this dealership! Now is this the kind of dealership you want to deal with?

I even made a complaint with OMVIC!

I was looking for a better car after getting took on a car I bought after following a carfax site, I bought a Saturn outlook after great reviews from carfax well the very next day the transmission went out on it $3,500.00 later it sits in my drive I contacted car fax on there buy back policy and they said no that I bought this car after reading what I thought was a truthful car report, nope they said they don't go out and inspect these cars at all they take the dealers word for it well too me that's bull$#*!, so I found a great deal on cargurus on a 2003 Buick rendezvous with low miles the dealer was very honest about the car I bought it at a very good price, I would not have found this great Buick if wasn't for cargurus so thank you guys I love my Buick and the sales man worked his tail off to get me in the car so thank you to Bob as well great honest person