CarousellReviews 100

Got scammed in Australia buying a phone on site, other 4 sellers and buyers also got scammed by the same person. We got together and report to the police and carousell. Carousell took forever to reply and each and every time is the same"WE TAKE YOUR MATTER SERIOUSLY', WE ARE SORRY TO HEAR', WE ARE LOOKING INTO IT' and 'REPORT TO THE POLICE'. I told them i reported to the police, but as this happened on carousell what kind protection or compensation will they offer. Well, the answer is NOTHING!.

As i got scammed and became more experience in judging a genuine seller or scammer. I reported many suspected seller whom tried to scam me but CAROUSELL DIDN'T DO ANY THING for a long time. As i followed the seller for another 2 weeks or so i noticed the seller account had been suspended. This proved that i was right, but carousell reluctant to suspend someone because they are toooooo concern about losing on seller or buyers. 'dorothy t' is right this site is full of scammers and carousell don't care, they only care about their pay day. If you are buying some thing valueable, don't buy from here. If anyone need to verify my story, i can give you some seller/buyer's details to contact.

I enjoyed using Carousell previously and its a great platform to sell stuff but recent months they are super rigid *******@nal of duplicate listings. I respect their policies but I accidentally created duplicate listing and despite removing the duplicate listing immediately my account got suspended anyway.

On the other hand noticed quite a few sellers with listings that contain many irrelevant keywords like popular brands so their listings appeared when buyers search for those brands and this is against Carousell listing policies so I reported those listings but the admin replied that they have reviewed and it does not violate their listing rules. Either they have double standard policies treatment or they just nitpick users!

Wan to give 0 stars! Bought two phones from 2 different people both in Melbourne. I filed a report immediately and a couple of days later they emailed back saying that they can't get in touch with the sellers and the sellers are suspended instead of not allowed to sell anything on there again. I lost $1310 in one day and they couldn't even help with contacting the seller. The only suggestion theybhave was to contact my bank. The two sellers below can not be tdusted on changed their name from leearthur to godisgreat1274 as soon as money was transferred. The people from Carousell were of no help whatsoever.Don't buy from this website no matter what.

I recently purchased an item but it was defective when I tested. Seller (user ID: "minimallclutter" from Taguig City) never replaced it and even told me that it's the first time it happened to him. So now it's the buyer's problem that you never had to deal with such issue before? I kept calling and texting the seller but no response. So, I reported him to Carousell but the only thing they did was to put a restriction between me and the seller and said they cleared the listings of the seller. But when I checked the seller's listing, it's not even cleared. Is this the resolution they have in mind? How about mediate and do what's right for the buyer after receiving a defective item? Plus, the timeliness of Carousell's response to the issue is very slow. I don't know what's taking forever for them to get this resolved and they have the guts to ask me for a review on their customer service. Why not resolve this first before asking for a survey?

I've been doing online sales part-time Since 2010.

Worse buyers were available. Lots of Cheapskate, asking stupid questions, asking for a discount and not turning up and don't want the item after asking questions. Most of the time asking a question is listed on your description.

Poor Customer Service. Keep removing seller post/ban user ID without the true reason. Keep telling the seller an invalid reason. We go through our post again and again and is still be removed. Don't know what to do.

NOT JUST THE CUST SVC NEVER BOTHER (ONCE ONCE REPLY) BUT ONCE THEY TOTALLY CANT ANSWER MY TRUE FACTS THEY WILL KEEP MUM & IGNORE. I AM NOT GOING TO KEE QUIET ABIT MY ISSUE AS I HAVE NOT BREACH ANY LAWS FOR THEM TO HIDE ONE OF MY CHILDEN MASK LISTING. STUPID REASON THEY GAVE COZ GOT COMPLAINT FR OTHR SORE LOSER CAROUSELLER THAT I NEVER PUT A PRICE TAG! IT SHOWS TEAM CAROUSELL ALSO SORE LOSER AS SOME OF THE CAROUSELLER. I EVEN SCREENSHOT & POINT EVIDENCE THAT SOME CAROUSELER ALSO BREACH. IM NOT THE ONLY ONE NOT PUTTING PRICE!

Guys, i am just going to help you to save some time before you spend hours listing your items to sell. Carousell is marketed to you as an app to helpp you sell your 2nd hand stuff, but all it is going to do is after you spend hours listing your stuff it is just going to ban your account for no reasons, with zero support from the customer service. Just read the rest of the reviews here and you will see this is not an isolated case.

I stopped using Carousell for the following reasons:/

1) Extremely poor customers service;
2) There are too many restrictions;
3) Listing but/sell guideline not clear;
4) Too many restrictions (e. G- account gets suspended for NO valid reasons or over small issue like duplicate listings.
5) Sometimes, for No valid reasons given positive reasons rating was removed without good ground Nor information user;
6). The worst and extremely non user friendly platform I ever visited!
7) I hope that the Carousell platform can be deactivated soon.

Personally, will not recommend any user to visit Carousell market.:-(

Vomit blood using Carousell and contacting their support team!