I ordered a cute romper and sandals from charlotte ruuse on a thursday and paid 25 extra dollars for 1-2 day shipping so i could recieve my stuff by saturday (the day before easter when i planned on wearing the stuff) saturday came and nothing had came. I called fedex to see what had happened for them to tell me the package was damaged and that was the reason i didnt recieve my package that day and i should call charlotte russe to get a refund for expidited shipping. When i called charlotte russe saturday they were closed due to the holiday. Monday came around and i finally recieved a package that was PERFECTLY IN TACT. I opened the pckage to find that MY SHOES WERE NOT IN THE BAG. I CALLED CHARLOTTE RUSSE FUMING for them to tell me I wasnt allowed to get a refund for expidited shipping because when you check out it states they are not responsible for processing time and they did ship my package within two days LMAO (REDICULOUS) and said nothinggg about the package being damaged like fedex did. When i brought it to their intention they had NO RECORD OF IT. I PAID 25 extra dollars to get my package A DAY BEFORE i could have gotten standard shipping for free. ALL THEY COULD DO FOR ME was send me another pair of sandals or refund my money. Being i was so disgusted i got my refund and will NEVER BE ORDERING FROM CHARLOTTE RUSSE AGAIN. PS IF I COULD BUT A 0 as a rating i would.

I placed an order online via paypa yesterday after 9:30pm. Within 30 mins I wanted to cancel my order because I found better quality of clothing on Modcloth for the occasion I'm attending. I was unable to cancel on paypal. I send two emails to Charlotte Russe in regards to cancelling my transaction. I did not expect a response last night. This morning I calls paypal to cancel the order and they said because the payment was processed I have to call Charlotte Russe Customer Service and I did. First the stupid representitive Amanda, try lying to me saying that the order was shipped. I asked her if that was the case how come I did not receive an email, with an order number, nothing. She said its because I provided them with the wrong email, I told her that's impossible because I was emailed a receipt and I place all my other orders through paypal with no problem. I was getting upset with all the b. S she was telling and asked to speak to managerment. She puts me on hold and said that "all of them are busy," so I asked to wait online until one becomes available because she claim all of them were on the phone with customers. I told her I'm willing to wait until one becomes available. She puts me on hold again for a few minutes and saids one can call me back within 48hrs, thats how long she claims it takes management to get back to their customers. At that point I became furious, and told her I want to speak to someone now in regards to this b. S she is telling, I am a customer and should NOT have to wait 48 hrs. To speak with someone. I also told her you don't put management on the phone I will call my bank and paypal to dispute this issue and if the clothes come o well I guess I WONT send it back and say I never got it! Finally management gets on the phone, confirming my email dress on file was correct, still claiming that the order was shipped. She said she will waive the shipping fee for me, take it to my near by store outlet and they will refund me. I shouldn't have this much problem cancelling an order I placed LESS than 10hrs. I will never order from their cheap, money hungry asses again!

Made my order on a Thursday and by that next Monday all of my items were in and I LOVED THEM