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CliniqueReviews 257

3.6

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Clinique Reviews Summary

Clinique enjoys a strong reputation for its high-quality, science-backed skincare and makeup products, which many customers find effective for various skin concerns. The user-friendly website and personalized shopping experience, including virtual try-ons and tailored recommendations, are frequently praised. However, significant concerns arise regarding customer service, particularly with website functionality, order fulfillment, and responsiveness. Customers have reported frustrating experiences with delayed shipments, incomplete orders, and inadequate support during issues. While product satisfaction remains high, the company must address its online service shortcomings to enhance overall customer experience and loyalty.

This summary is generated by AI, based on text from customer reviews

service
15
value
14
shipping
11
returns
7
quality
13

We monitor reviews for authenticity

GB
5 reviews
1 helpful vote
Follow Francis W.
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Clinique has great products and selection. They take time to give you the products you need after asking questions of concerns and what products you're currently using. I believe that different skin types need different items. And I'm well aware that one brand's goods would not suit everybody.

Date of experience: January 18, 2022
Croatia
2 reviews
0 helpful votes
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Happy about the result
January 18, 2022

Good site and very good products, my mom says. I bought her some items here and she was very happy about the rsult.

Date of experience: January 17, 2022
India
7 reviews
8 helpful votes
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Wonderful products
December 22, 2021

Clinique provides a wonderful assortment of items. They take the time to ask you questions about your issues and what goods you're already utilizing before giving you the items you require. They also give you numerous samples that you may take home to see whether you have an adverse reaction to them. They were quite helpful in answering all of my problems and recommending solutions that were extremely beneficial.

Date of experience: December 22, 2021
Michigan
1 review
4 helpful votes
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I just contacted Clinique to return 3 foundations that I received less than a week ago. Their website directs you to an automated chat.
**Note, the chat bots won't notify you that you will be waiting forever without a if no one is available, so you will have to guess on which days and hours an agent will be present. You will just get:"An agent is typing."

After 44 minutes, WITH A LIVE AGENT ENGAGED, I was continually told to retype my zipcode, email, order #, etc. even though I, myself, could simply look above in the chat and see that information, already typed where asked.
How this process took this long, I have no idea. I've returned products to other companies, who simply located the order number and your name and found it easily.

In the end, the agent said an email was sent with a return label. After 25 additional minutes, and no label, I called Clinique by phone. I reached an offshore call center, where the person actually laughed, saying the label would take around two days or so to get to my email box. HUH!? Mmmk.

So now I'll wait. I'd give up if it weren't over $100 worth of makeup. I'm guessing that's how Clinique likes it. They count on folks giving up after too many hoops. I have already ordered new makeup through another company, who are quick with returns and even (Surprise!) include a return request inside the box with your order. Just like in the "olden" days.

I can tell you, we are going to be sincerely bummed out when the brick and mortar stores go away, because I am noticing more companies behaving this way, knowing you have nowhere else to go for products and they can treat you how they like!
And I reeeeaaaaally liked the simplicity of ordering online with terrific return policies. Those days are diminishing fast.

For now, I will look for other companies with good customer service to replace each and every Clinique product I own. This silly review is the last bit of time I will waste on that corporation; I have no more time for this dismissive behavior from companies that should earn my business. They can turn into the McDonald's of cosmetics for all I care. I can and will pay more to be rid of them ;)

Date of experience: December 20, 2021
Ukraine
1 review
2 helpful votes
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Trusted friend
December 19, 2021

Offers from the proven reliable online store Clinique, it is he who represents the bestsellers that are chosen by millions of people around the world, including me. I will not change this brand and do not recommend it. Thank you for the quality product.

Date of experience: December 19, 2021
Slovakia
1 review
1 helpful vote
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My mom says this is a very good brand with helpful products. She often buys different items here and she is always satisfied.

Date of experience: December 7, 2021
Georgia
3 reviews
0 helpful votes
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No wrinkles guaranteed
December 3, 2021

Thank you for the best beauty products, just love your quality, shipping and everything, will recommend you to my sister, she's looking for moisture products.

Date of experience: December 3, 2021
Ukraine
1 review
0 helpful votes
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Big choice
November 29, 2021

Many friends recommended to me to try products from this shop. One friend of mine even gifted me a gift card. I opened the shop online and looked through the products catalog and found some nice products that I would like to buy.

Date of experience: November 29, 2021
Arizona
3 reviews
2 helpful votes
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I love this face care cosmetics very much. Nice firm. I especially like the wash and the tonic. I have been using it for over 2 years now. It suits all skin types!

Date of experience: November 25, 2021
Arizona
2 reviews
4 helpful votes
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"Super-sweet set"
November 5, 2021

Just received my "Super-sweet set" and ready to tell you my first opinion. Indeed, it is the only set of products I need to use daily, there is nothing superfluous.
I am happy that I decided to spent this much money 1 time but for good.

Date of experience: November 4, 2021
India
13 reviews
0 helpful votes
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High Brand
November 1, 2021

Its high line that includes skincare, cosmetics, fragrances, etc. Their cosmetics have always been a go brand for all kinds of things.

Date of experience: November 1, 2021
Austria
1 review
0 helpful votes
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Reliable website
October 28, 2021

My shopping experience with this website is great. No issues occured and as to the products which I bought, they were great.

Date of experience: October 28, 2021
Ukraine
1 review
0 helpful votes
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I heard that it is a high-quality brand with a wide choice of products. I check it and can say there are many good products to buy at its shop.

Date of experience: October 27, 2021
India
7 reviews
8 helpful votes
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Best Cosmetics Counter
October 20, 2021

I've purchased numerous goods from the cosmetics counter, and they appear to have items that I enjoy. I like to test out new products and see what I like to buy there. On my delicate skin, this is the only makeup I can use. Lipstick and eye makeup come in a variety of hues that I like. Their mascara, High Impact, is the best!

Date of experience: October 19, 2021
Finland
4 reviews
0 helpful votes
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Un sitio web muy fácil de navegar. Entrega rápida fantástica. Gran selección de productos a muy buenos precios. Estoy muy impresionado con esta compañía y definitivamente la usaría nuevamente, y felizmente recomendaría

Date of experience: October 18, 2021
Illinois
1 review
1 helpful vote
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In fact, the products of this brand are not bad, even very good, but I probably expected too much. I did not quite like the cream according to the declared composition and action.

Date of experience: October 18, 2021
New Jersey
4 reviews
7 helpful votes
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Awesome
September 24, 2021

This is one of my favorite beauty products. I have use them more than 3 years and haven't found anything i that dissapointed me. Thank u for the new items they are awesome.

Date of experience: September 24, 2021
Washington
2 reviews
1 helpful vote
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Nice customer service
September 13, 2021

The best customer service. My order was dealt with lightning fast. Now waiting for delivery and hope to be satisfied with the product

Date of experience: September 13, 2021
France
1 review
1 helpful vote
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I love their cosmetics. This is the best thing that has happened to my skin. I order cosmetics more than 4 times and always everything is up to par. The quality of cosmetics is excellent, the staff is nice and there was always good and fast delivery, but this time I was unlucky and my order arrived much later than promised and it was annoying. But this is the first and last time)

Date of experience: September 12, 2021
New Jersey
1 review
1 helpful vote
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Good
September 13, 2021

I bought here skincare cosmetics for a present for my sister. I can tell you that she was excited by it because wanted it earlier. That is why I gave here only 4 because she didn't tell me how it's works. But the service is great.

Date of experience: September 12, 2021