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CodeCanyon has a rating of 1.8 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CodeCanyon most frequently mention and customer service. CodeCanyon ranks 31st among Script sites.
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OK. Look. Its a marketplace. They don't own what you are buying. But what they do is provide a mechanism for script writers to sell their stuff, and for people wanting them to buy them.
Has every script ive bought been perfect? Heck no. But Codecanyon.net handles issues with care and common sense, without some referring you to some "suck it up buttercup" fine print.
I always feel confident spending my money there knowing i will get value, support and should something go wrong, reasonable considerate customer service.
I bought a plugin that did not ever work. I wrote several comments and private messages and never get any answer. So I opened a ticket in Paypal but instead of having a answer, i immediately got my account closed on codecanyon which no access and no more question...
They do not refund just saying they disagree. Disagree with what? About malfunctionning? About no answering my questions? Avoid such a site.
I'm a amateur web developer and I discovered codecanyon.net which is also part of the same marketplace as themeforest.net, videohive.net, etc. They have all kinds of scripts and apps that one can download and use and I highly recommend it for anyone (especially if you're not quite ready, like me, for developing everything from scratch). The prices seem reasonable, I wouldn't really know because this is the first such site i've found. If anyone out there has other sites that they know of i'd appreciate hearing about them, but this codecanyon.net site really suited me well. The service I got was excellent and the site itself was easy to navigate for a first time visitor.