ConnectingThreadsReviews 108

I have been very pleased with previous purchases from Connecting Threads, but I recently used the chat feature on the website to see what fabric colors would go with a specific panel that I wanted to purchase. I was given some recommendations, which I then purchased, along with 3 of the panels. There is only 1 piece of fabric out of the 5 recommended fabric colors that go with the panels. Returning the fabrics is a big inconvenience, so I will keep it but I will look elsewhere for coordinating fabrics. Very disappointed that their customer service rep was so wrong on the colors.

Your customer service is awesome! I must admit I haven't been purchasing as much from you lately as I have in the past. Since you have gone with other fabric companies lines I feel you don't have quite the price breaks you used to have when you only had your own fabric line. I did find that if I wanted to add fabric from my stash it was harder to find fabric to blend. However, I have NEVER found better customer service ANYWHERE! I have been using your company for years and have only had a couple of errors on my orders, I called, explained what my error was and it was immediately taken care of and I was told each time the item(s) I received in error to keep them at no charge to me and they corrected the error with courteous service. I so appreciate that, kindness goes a long way with me. We are only human and errors happen but the way your company handles them is SUPERIOR!

I had searched and searched for a good price for backing material for a quilt top I had just completed and was visiting the Connecting Threads Web Site and found just what I needed. The little colorful flowers on the navy blue background was just what I needed. The quilt top I'd made was created with colorful, flowery scraps left in my sewing collection so the backing would be perfect with the top. I love the feel of the fabric and I was glad to get it at a good price since I needed 6 yards.