CVSReviews 419

I really wanted to give the site a 2 1/2. The product selection is often limited and inconsistent. The shipping, although offered "free" is extremely slow. Speaking to customer service about "normal shipping time" I was told to expect 5 - 10 BUSINESS days. Does it really take two weeks to ship a couple bottles of lotion and some deodorant? I like the convenience of ordering online but with multiple pharmacy options available within a ten minute drive I may have to rethink what I once considered a convenience. CVS is quickly losing points in my preference book.

If there was an option for negative stars I would choose that. This awful company failed to send out a gift card (that I paid $8 expedited shipping for) with the appropriate shipping method despite charging me for the expedited shipping. Worse, they had no tracking information on the card and after calling them 6 times the card was presumed lost and cancelled and reissued 8 days after the original purchase. The reissued card was to be mailed overnight mail - well it wasn't and the recipient received it 4 days late (and I had to call twice to find out where this one was only to find out that they shipped it later than I was originally told). For my troubles they're sending me a $10 gift card and apologized- really? That's the best you can do. After the countless hours I spent on the phone and the multiple screw ups they should have refunded me the $50 for the card and apologized profusely.

I ordered something from the online site because they sent me a 20% coupon. I put the item in my cart and left in there. The next day I received an email from CVS offering me an additional $5 off if I completed my purchase. So I completed my purchase on Saturday 2/15/14. Today, 2/18/14, I received an email telling me that they had cancelled my order. An explanation was not included. I called and was told that they were out of stock and didn't know if/when they were getting the item back in stock. I asked about buying the item in the store but they would not give me the same price as they offered online. This is nuts! I should have bought it on Amazon in the first place.

Despite their great sales, ordering from cvs.com is a pain in the butt. I try not to order anything from this site except only when they have 30% off sales. Seriously the worst customer service ever! I received a wrong product so i tried calling them, there was a 20 min wait to speak with a representative. That wasn't my complaint, my complaint is that, the representative I was speaking with is soooo slowww! First off, I had to explain what happened several times, then he puts me on hold literally for 30 minutes! Seriously!
Not only that whenever I order products that are liquid based, it's always leaking! It's either I have half of the product left or it's completely gone. Ziplock isn't going to do you any good! Why can't they pack it with bubble wrap or something!
BTW this is my fifth time ordering from them.
And yes as other reviewers have stated, they take forever to ship your items!

The website is slow and crashes often forcing you to start your order over again. I spent almost 2 hours putting an order together on 9/3 using the 30% coupon, tried over and over to submit it and finally was successful or so i thought. Called to check the status after nothing showed up, they have no record of the order that i spent so long creating. They said they would take the order again but the discount expired. So i said no thanks, my being a customer has expired also. DONE. My time is too valuable to waste.

Since this page seems to be referring to CVS.COM and not their physical stores, I'll speak to my web site experience. Unless deeply discount via a special offer CVS.com is much higher than other online competitors. However, even worse, their shipping is PAINFULLY SLOW. I have ordered a number of times when a good deal can be had. If I order from Drugstore.com my order ships in 24 hours (or less) and I have it in 2 days or so. CVS.com can take 3-4 days just to ship an order normally and then you have to endure another 4+ days as UPS slowly moves the package from what seems to be their one distribution center to your home. Maybe you're lucky if you live near it... I don't. They need to get the orders out the door much faster and being such a large company have a few distribution centers like many online retailers so orders don't have to go half-way across the country. I am surprised they haven't tested their competitors and seen how far they lag behind.

My insurance company forced me to order a reoccuring prescription from CVS. At first I thought the home delivery would be convenient. But in my latest attempt it has been 5 days after my prescription refill request and they still haven't processed it. They claimed it was because my doctor's office had not contacted them. However, when I spoke to them they advised they had, in fact, spoken with CVS and immediately called them again. Yet, a full day later, still the order has not been processed. Since this is an essential medication to my health I am not at all satisfied with this disorganization and lack of urgency. If you are lucky enough to have the freedom to go elsewhere, do so!

My wife and I last week saw this little laptop unit for seale here at our local CVS drug store. This is the last of the nive things to say about that, because first we were told at the store they had sold out the same day they recived the idiem, then we were sent to another store in Monterey, they also were sold out, the last stop for this day was a store in Marina, you guessed it sold out, on each occasion we were topd by the sales person the other store had stock. This morning we drove up to Fenton were some family members told us the: CVS had stofck, we asked them to pick up 2 of the units for us, no, they had them but one had previously been open and had decals all over it to prove it and the wrong power cord and did not worklll So as far as CVS drug stores are concern, remember byer be wear...