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Dot & Bo Reviews Summary
Dot & Bo has a rating of 2.6 stars from 270 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dot & Bo most frequently mention customer service, credit card and phone number. Dot & Bo ranks 36th among Discount Shopping sites.
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I ordered this shower curtain on July 11th 2020. Received it today August 1st 2020. This shower curtain looks nothing like the one in the picture. Where is the butterfly and the other insect on the shower curtain. What a waste of $26.80 I will be contacting my credit card company. No customer service number to call. It's to late for me to return it.
They made me wait two weeks to let me know that they couldn't fulfill the order because they didn't have enough inventory. What is that? They obviously had a shipping container coming over, and knew how many pieces they had in advance. I bought it through facebook, so maybe they decided to sell more of them direct and not pay facebook a commission, or however that works. I just know that in the end, I sat excitedly awaiting my new desk chair, and now have to start all over again. I'd never order from these people again, and you shouldn't either.
I ordered a table from this company still have not received it no tracking number have sent many emails no reply back have called number on hold for hours with recording does any one have a true phone number to this company i found there site on facebook market place should of read reviews before placing order
I ordered 4 bar stools, and 2 of them were damaged. I put in a request to return them and exchange for 2 more. I have contacted them 5 times in the last 10 days and have yet to hear a single word back from them. This is the worst customer service I've ever dealt with. The return policy is 14 days from initial receipt. How am I supposed to return them if they don't get back to me so I know where to send them back to? I WILL NEVER ORDER FROM HERE AGAIN!
I just received my air conditioner and got it set up! IT WORKS PERFECTLY! I am so happy! It was shipped nicely and I received it much quicker than anticipated. In fact it came early! I will not hesitate to order from Dot & Bo again. Thanks for the speedy delivery during these trying times!
Do not shop here! I decided to purchase a $600 outdoor fire table from them later last year. After less than 10 uses and covering it during the winter, the concrete tops are cracked and chipping everywhere. I have tried reaching customer service via email many times with no response to exchange the firepit and buy a more expensive one (spend more money). No response! Nothing! Stick to Wayfair!
They show stuff for sale even though they do not have it in stock. They take forever to get back to you. Additionally, they offer products showing things like real leather when it is faux leather. Stay away! Also, I called their phone number from their website and I got hung up on. Then the person said I had a wrong number and hung up again.
We ordered a couch that we were going to use in our boutique for a TV/sitting area. A month after we ordered it I got a notification stating they were canceling the order with no explanation why. Now we've missed opportunities to buy other couches that would have worked for us. Not happy at all!
I ordered shelves and they charged me two days later. After not receiving the merchandise for almost three weeks, I emailed them twice asking about an estimated ship date. Then I got an e-mail saying that they cancelled my order. I e-mailed them back asking when I will get my refund and NO RESPONSE. I had to DISPUTE the charges on my credit card because I never heard from them. NEVER BUY FROM HERE THEY ARE SCAMMERS
If you need a return they wait until the two week limit is up. Then you are stuck. If you persist they then charge you for a return label. Then they send you the merchandise back saying it was damaged. It has no phone number no one to talk to. Worst service I have ever had. A scam company! You will find your stuff elsewhere. And be lucky to stay away.
No phone number to speak to anyone either! Sent to the wrong address and now I can't get ahold of anyone!
No wonder they moved from the address on the website and cancelled their app!
Thieves
I received an email that my order has arrived. Went to front door... nope. Reread email, it was send to the wrong address. Attempted to contact company and there is NO phone number. No phone support. And responses take 2-3 days. First response acknowledged they sent to wrong address. That was two days ago - no contact as to how they will fix this. I have to go through credit company to get refund. Terrible company.
The worst company we have aver used. We placed an a month ago, heard nothing from them. Emails sent unanswered, the phone number they provide *******779 no answers.
WE ARE BEGINING TO THINK THIS IS A FRAUDULENT, DO NOT USE THEM.
I placed an order at Dot&Bo 11/28, and until now 12/26 I've not get my sofa yet. Once I placed my order I was told the delivery was included, I reached them out to inform that my condominium requires Insurance to delivery, now they want me to charge for the Certificate of Insurance, and to not return any of my messages. I do have the transportation company sending me emails saying that I have no option, or I pay the COI or pick up the sofa myself. They do not have customer service phone, you have to send email and wait 3,4 or even 5 days to get some unhelpful responses.
If I knew I would had not place any order, stay away from them.
They hide their return policy so that it is not readily available to shoppers. Then fail to stand behind the products they sell. Purchased a vanity that was not immediately installed. The vanity was defective and leaked between the sink and the counter top. Dot and Bo referenced their hard to find 14 day return policy as to why they were unable to assist me in repairing or replacing the vanity. They are aware of their horrible customer service so they don't allow phone calls to resolve issues, must do everything through email.
I was going to order from overstock, however Dot and Bo beat the price by $80.00 a piece. This saved me almost $150.00. I ordered Barstools that were exactly what I wanted. Very nice quality along with speedy delivery. Very happy all around.
Barb Meyers
Product received did not match photos on website at all. Brass fittings pictured were cheap plastic and bright blue on actual product received. Other product functioned but was such extremely poor quality that it had to be manipulated to get the batteries in the product. Remote doesn't work if you are more than a one foot away from the product - so why have a remote?
Like many others, I wish I had read the reviews before ordering. The product was okay but it doesn't fit my space. When ordering online it is expected that you are able to return if it doesn't work out. I did not expect a "14 days are up, too bad" ridiculous! Unfortnately I spent hundreds of dollars. I will never order from this company again.
Bad products. No service. Stan away. I wished I had seen the reviews. Bad bad bad its an ugly procduct. They know it and make it impossible to return.
While they have seemingly lovely products. Dot & Bo is a terrible company that nobody should ever shop from. Customer Service does not exist for this company. The only way to get assistance is via email and they do not respond to emails. I emailed them at least 20 times over the course of a few weeks and only ever received automated responses saying they would reach out in 1-2 business days. You're $#*! out of luck if anything is wrong with your delivery or items. Shopping at Dot & Bo is a total hassle and an absolute risk. DON'T DO IT!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members