EastEssenceReviews 104

Beware I ordered something for Eid 2020 a long time ahead and they kept telling me it would arrive on time, each time I asked where it might be. Then I received it way after Eid and in the wrong color and the fabric was not even close to what they described so I put in a PayPal claim and they would not refund me unless I returned the item at my OWN EXPENSE!
Now I have confirmation, from my postal service tracking info, that they received my item last week but they have not told PayPal they received it so I am still waiting for a refund!
Unreal, they are Dishonest and Vindictive. Not what I expected from an Islamic site. May Allah forgive them.

I ordered 2 abayas from this site, I received one and was extremely disappointed. Poor quality runs small and not true to size, not worth the money! I tried several times to contact them requesting a live person, I received no phone call or contact of a person directly. I want to return or exchange the size and can't, I am stuck with an item that was a waste of money and I will never wear! The second abaya I wanted to cancel but since I can't get a live person or a callback, it shipped today and I am now stuck with this one as well! I do not recommend this site, if enough people from purchasing from them, then maybe they will figure out how to run a business correctly and accommodate those of us who are contributing to their business by producing a customer service team and phone number to actually contact! These abayas are poorly made and not of the description provided by the website! They are a cheap-looking and not of quality! I will never order from this site and I will not recommend them to anyone! Word by mouth is a powerful tool!

This company is a fraud. I was promised the abaya i ordered would come before eid 2020. I ordered this on April 30th, it has been 34 days and i still didnt recieve anything. On their website they say it should take 8-10 days to arrive, which is a LIE. I emailed the company asking for a refund a woman named Uzma Mubarak emailed me back and said they couldnt give me a refund. Worst experience ever. This company just steals your money. Total fraud. If i could i would put no stars.

I'm disappointed in my 4 Dresses.The fabric wrong plus it dusty looking and pretty much poorly made.

Bought a skirt for forty dollars plus shipping was over ten dollars. The skirt looks nothing like the picture, fabric is very thin, it is the wrong colour, and as I am searching for a skirt that looked exactly like one I had years ago, the picture is obviously from a different skirt, and they stole it to use in their store. Really really disappointed. Seeing as it's christmas time and I'm not made of money that's over fifty dollars I'll never get back because the site refuses to let me log in. So I can't even ask for a refund. Pissed off to say the least. Avoid this cheap stuff like the plague.
Their clothing quality is lesser than even the cheap stuff found on AliExpress.

I have placed many orders, and have spent 100's on dollar shopping here. The 1 time I call for a return (damaged item) all I got was attitude!
The first person I felt with via email, Rashmi, just wanted me to know that it's a final sale item, so f-off. The customer service manager, Uzma wanted to discipline me, I had to remind her that I was not her child. I couldn't believe how they would take for granted a customer who has spent 100's of dollars, over a $50 item. I will NEVER, EVER do business with them again.

Eastessence is excellent. I am shocked by all these bad reviews! I buy all of my tops and abayas from them. I NEVER had a problem with any abaya being the wrong length and I ALWAYS have them adjusted because I am tall. I live in a hot, humid climate that is very cold in parts of winter. The rayon fabric is my favorite for the heat. It is cooler than cotton or linen. The jersey 100% cotton is perfect for winter. It is thicker than average and i still wear the ones I bought years ago. Most tops have deep pockets, which I love too. The sizing has always been accurate. I have bought over 150 items and only had ONE item that was messed up. It was a prayer hijab that the seamstress had messed up so the head opening was only a few inches wide Lol. It was obviously an anomaly that was easy to fix. As far as shipping... I live in Texas and my packages always arrive before 3 weeks; the smaller orders sometimes arrive in a week.

The sales are great. There are new items often. I am very careful in ordering Marketplace items because they do not follow Eastessence sizing and are much smaller. I have never had a problem there either and I have found some very unique items.

I get compliments from non-Muslims often. They like the longer tops, which look super with skinny jeans or leggings. I have shared the website with them because you simply cannot find these lengths on store racks of you are tall. They all cover my rear and the longer ones are fun fashion.

Honestly, I am somewhat suspicious of all the bad reviews. It seams like a smear campaign instead of honest reviews.

My only suggestion is for Eastessence to offer more "cool" colors for us customers who have cool complexions. I like more cool blues and pinks. Most of the pinks are slightly peachy. That's it... my one "complaint". I did not mention the quality. I literally do not wear these clothes out. The rayon is most fragile but is the reason it is so breathable. I was mine on gentle and do not over dry them. If you over dry them, they will shrink but all it takes is a misting of water and they return to their original shape and have no wrinkles. If you like modest clothing and swimwear, you will be happy with Eastessence.

I will stay away from this company. They really are hit or miss. Emailing their support got me no response, calling them worked. Even after I sent them photos with measurements of how my item did not look like what was pictured online (they told me to send these photos)--sleeves were very wide, not cinched/fitting as they were pictured online--they told me the item was correct (without telling me how, despite my detailed explanation and photos of how it was defective). I've emailed them back reminding them to please respond to my inquiry of why the item is correct, and was not satisfied with the paraphrased explanation of "the production manager said it was correct". They have been kind enough to allow me to return the item. But I have to pay return shipping, which is not worth it for me. I had spent the extra money to get this item altered to my height, but at the end of the day, I'm very unhappy. Eventually they've given me a small gift card, but I will not be shopping with them again, because it isn't worth me constantly having to guess if I will receive an appropriate item or not. They do ship some items on their website from China and India, not sure if that contributes to size differences.

I spent over $300 on my first order with east essence, they forgot to send all the items i purchased but later sent the rest of them with one ugly hijab as a gift lol then i ordered again n spent over $200 i received it today only two items came in I'm missing 6 items! Smh. I like the quality of their product, it aint bad considering their prices but shipping is the wrost!
Be very careful what you order with them cuz u might be disappointed (size N quality wise)

I love East Essences. All the product we have received thus far has been true to US sizing EXCEPT for the Marketplace items which are being marketing as "special sizing" with an unintelligible chart on the pictures for the item. As it turns out, after some convo with their chat teams, they tell me that there are NO marketplace items that will fit a US 2x. I wish they had been clear about that before we bought hundreds of dollars worth of un-returnable clothing for my mother. I have communicated with them more than once about this business practise of selling a size of clothing marked 2x that is actually a few sizes smaller. Their response has been universally, "we can't help what the other vendor (Marketplace) does." I think maybe they can but don't find it serious enough yet to deal with. In any case this is a truly good outfit and I've gotten LOTS of things I love from them. Until they sort out these growing pains, though, I won't be buying ANYTHING marked "Marketplace".

Shazia, I'd love a decent response that tells me how East Essences plans to fix this.

I received 8 pieces of clothing and all of them are the wrong size. Their size chart does not give the right measurements. Be very careful. They give you a discount code and once used you can't refund or exchange. I called them today and asked for the same items to be changed but they said it's final sale. Why give the discount if you are going to make it a final sale. As soon as you spin the wheel it lures you to use the discount and then that's it. So be ware to make sure what outfit you are ordering and regarding the sizes good luck. I am very disappointed and would never buy again. I have to pay to alter all the designs and change the styles. It's like I paid an additional 25$ each piece for altering the outfits.
My last resort is to contact PayPal as they back up tenor customers unlike eastessence
Hope this helps. Good luck in buying