eBay AUReviews 57

As a seller there is more than 1 way to prove you sent a item that you have sold. But hey if that for whatever reason that tracking number isn't working you will have eBay stealing money out of your account to refund a buyer. So you have given away your item and paid eBay to sell it and paid the freight. Just because freight maybe a little slow during these times something a seller has no control over. Even when things do go ok their seller fees are a total rip. As a seller my advise is to keep away from eBay.

I signed up and verified, bought a couple of things then later linked my PayPal then created a post to sell a few hats of my own design which seem to be ok. The next day they permanently suspended my account without an explanation and said their decision was final. Absolutely disgusted in Ebay on what they did unnecessary and UN-Australin. I am no longer allowed to purchase on ebay so I will make it my life aim to expose these crooks for what they are as my belief is that other businesses that sell similar products hold the power to what should be rejected by someone to complain and have you, a new comer suspended for no real reason. I used to rave about ebay now its not even worth spitting on, we need another fairer system that does not discriminate, co hearse or abuse their position in favoring another. Ebay you are like an organized syndicate like an on line mafia. Same on you.

Sold my guitar as lost my job. Buyer in U.S. received my guitar on 25 March. Very happy with purchase. Ebay states new sellers will have their paypal money released 24 hours after buyer receives item, or 7 days after. Thank you Ebay for playing "god" with my money - over 2 weeks LATER. Out of work, and Ebay released my money only today 10th April. I asked for special empathy due to my position... NO! Ebay, no other company could refuse a persons right to THEIR money like you. Disgusting. On 25th March - my sale was AUD$4700. 00... due to failing US$, today 10th April just AUD$4290. 00 CRIMINALS! Seeking legal advice!

DON'T BUY FROM THIS SELLER... loove_home! I bought a child's toy from this ebay seller on 26 and it never came. Ebay said it had never been shipped. After many contacts with seller they responded telling me they sent it with Fastway Couriers. Fastway have never had consignment from this seller. I demanded to ebay to take them off their website because their dishonest, have bad business ethics and totally unreliable. I doubt ebay will ever listen to the complaints of the buyers.

I have left greengadgets negative feedback for 2 items and eBay has removed my feedback. I also noticed that other negative feedback gets removed. Green gadgets are dishonest they sell faulty products. EBay is supporting dishonest sellers. I left negative feedback instead of getting a refund because I was not at all happy with the sellers lies. They state that every device is rigorously tested before selling if that was true I would not have received a faulty device. Another device was sold with a battery that did not perform well and did not hold charge for a full day with minimal use iPhone 6. Avoid eBay as the whole feedback system is corrupt as eBay removes most negative feedback.

I am a new AU ebay buyer, but I will never buy from them again. Be careful if seller is claiming she sells Royal Albert - Made in England. She normally sells in full set. Remember do not give her deposit and cash because she will not refund to you until you negotiate over a month! Please read below:

I recently bought from a seller in Ebay Australia for a set of royal albert old country rose coffee set. Before I made payment, I emailed the seller asking the condition and quality of the products. She confirmed they are brand new, no chips, no scratches, new and never used, and also they are classified as first quality ( the quality only sells in department store). Therefore, I trusted and paid the seller. On the day I picked up my goods as she requested, she wrapped all products for me and I only checked a few pieces. I made a big mistake to pay extra $150 deposit for other products as I over trusted the seller at that moment. Unfortunately, when I got home, I found the products are in poor condition and they are suspected as second quality. Some china with chipped handle, scratches, used and also many marks underneath of the backstamps. Also, a cup has a backstamp printed as ROYAL ALB' Bone Chin', missing the remain letters, a letter A is fall apart from the word CHINA, marked with gold pen aside. (See picture) They are really not as description from my understanding. I send my pictures to a UK antique and collectable china shop, they confirmed a plate with a different shape in the set, also the backstamp maybe scratched, so the letters are missing. Google the links for the classification of first and second quality. Must check the backstamps and justify with your own knowledge.

Of course, the seller refused to return, refund and exchange, she said the products are as description with no issues. She also denied to pay back the deposit I made to her at the beginning. She was rude and unhappy. Luckily, I kept all emails to proof I overpaid her re the deal.

At first, I tried to get Ebay to help so I raised a dispute via Ebay, but they only replied the products that I bought are not under the 'Guarantee Money Back Scheme' and so they simply closed the dispute. I reported the issue to ACCC and re-checked with Ebay (Live Chat) and contacted my card center to help. At the end, Ebay reviewed the issue and told me that they actually created a guest account via Paypal to protect their customer, and so I could contact Paypal for a refund after investigation. After the full process of dispute, Paypal and card center helped me to get the refund of $310 once I returned the china.

The seller at first broke her promise and refused to pay back my extra payments. Now, my cash and ebay order are refunded.

Be careful when you are trying to buy Royal Albert, Wedgwoood, Waterford from online shop. Seller will try asking you to pay by cash as claimed that she doesn't know how to use Paypal. Actually she is very professional in all Ebay and Paypal's policy!

According to my experience, seller would ask you to buy in full set for a lumpsum of profit. She would emphasis her products are never used, new, brand new and perfect. She claimed she is in a retirement and moving to country side soon, I paid cash to her due to my sympathy but I expected the products are in good conditions too.

She has many stocks and claimed they are made in England, 1962 designs that she bought in 1990s. She said she never used the products and they are brand new...

I would say, not all seller like this one. I found 2 local sellers are very trustful, but they don't sell many old royal albert.

I recently bought a shirt on Ebay from China. It was the wrong colour and the buttons were back to front so I had to send it back. I got a refund for the shirt but had to pay $22 return postage. I put a factual review online and Ebay advised they would only refund the postage if I changed the review as they did not like it (that is blackmail isn't it?). When I went to change my review so they would refund me I was advised it was too late to change the review because the time frame had expired. I am not happy as it cost me $22 for nothing on Ebay. I would suggest people think carefully before buying things on Ebay as customer service is poor.
It would appear to Ebay that negative reviews are not acceptable regardless of the facts! Thanks Ian

I've been buying online for years with Amazon and I never had any problems. All purchases from Amazon or other sellers went very well. For the first time I bought on eBay and I was the victim of fraud from one of their sellers. I bought a Christmas present that was supposed to be delivered before 19 December and the seller took hte money but just didn't ship it. When I contacted the seller, they replied in writing that they would not be delivering before Christmas and they did not indicate a date for delivery.

Of course, I didn't need to receive a Christmas present after Christmas. Furthermore, with all the time I lost with this vendor, it was too late for me to order from someone else. Because of the seller's lies, I now had to pay much more to buy the item from a shop. This therefore resulted in a clear direct financial damage for me.

I wrote to eBay to report that their seller had misrepresented facts at the time of the purchase and that I wanted to be compensated for the damage I suffered because of this. EBay refused any type of compensation and replied as follows:

"We do not offer any monetary compensation"

What is worse, when I pointed out that I only bought from that seller because they were on eBay, they replied:

"we are not responsible for what the seller has put in his listing as we are not the one's selling the item. EBay is only the advertising site and we do not hold liability for what it is that the seller has put on their listing. If you want you can refer to our user agreement which you have agreed upon and acknowledged to have understood upon deciding to use our platform."

So, if you're used to good ecommerce sites such as Amazon, please don't make the same mistake I did. EBay does not offer the same service quality and does not guarantee you in any way. If one of their sellers is a thief, it's your problem, basically. I found this experience quite shocking.

There are two simple words to describe ebay now rip off
They charge you a fee for selling a item and a fee on the shipping cost, that means whatever you charge for shipping you have to pay for what ever they take out
I recently sold two items to the value of around $200, one was a heavy item so had a high shipping cost, after taking out ebays sale fee, shipping fee and of course paypal fee I was left with around $110, how can they get away with it?
Ebay has become a company of pure greed, I am done with them, I hope a honest reasonable company takes over them soon

Dear ebay, I sold an item on ebay recently and as a trader of 17 years had a terrible experience. Let's begin at the start. My first, and only mistake was entering in the incorrect tracking number, allowing the buyer to pretend to filed a no-delivery dispute. I told ebay that I needed to contact Australia post and file a investigation to get the tracking number and this would take a couple of days. The buyer of my product had a very shady feedback (more than 20% negative) while mine remains 100% positive feedback.

I told ebay I needed only 1-2 days to fix the tracking details, and the item had actually been delivered and the buyer was lying. The buyer made a false claim/statement firstly for 'none- delivery', then change their story to "an empty box" arrived. I told ebay to consider this buyers history and that they may be running a scam on ebay, but surprisingly nothing was done about this. But wait, it only gets worse. Ebay then sided with the buyer in the dispute process and refunded them within 24 hours when I disputed the claim saying I had the correct tracking and prove the item was delivered. When I asked "how I can I upload my proof" that the item was actually delivered, ebay ignored this and closed the case.

The item was subsequently delivered to the buyer and I had to refund them $60, while they received the game, lied to myself and ebay. They have since hidden their poor feedback history of previous complains and rip-offs.

Ebay - you could have spent 3 minutes looking at their trader history to see there was more to this case than usual and it may have require some investigation. You also could have allowed me just the 1 day required to update the tracking number showing delivery. A fact when paired with their statements in the dispute process, proved them to be making contradictory statements about firstly it not arriving, and then it being apparently empty.

- Why was I not supported as a seller on ebay to upload my evidence? Why was this ignored and not allowed?

- Why am I $60 out of pocket and why do I have liaring negative feedback on my profile, when I did everything by the book?

I am disgusted with ebays process and the lack of investigation. I have been a trader on ebay for 17 years with over 380 confirmed trades, 100% feedback, but this meant nothing and was not taken into consideration.

Ebay has sold out to China sites, a lot of sellers are now listed one Ebay saying they are based in Australia when thewy are drop shipping, china is useing Australia and the USA as a dumping ground for substandard products at infalted pricing and Ebay dose nothing as they are racking in the money, used to support the buyer now it is the seller. Ebay should have a form of Escrow where they hold all monies until product is as listed and recived, over 90% comming out off china is total garbage and consumers are being ripped of big time both by these sites and Ebay. China should be band from listing anything untill they comply to excepted standards, They get your money and send you rubbish you have to send it back to get a refund. If it dose not comply then the seller should be held accountable for miss leading advertising or just out right lieing.