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eBayReviews 3,497

2.0

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
210
value
188
shipping
171
returns
160
quality
175

We monitor reviews for authenticity

Tennessee
2 reviews
0 helpful votes
Follow Charles W.
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I sold on ebay for a decade and now I'm done with their scammy bs.
I sold over $3k in items last month, then out of nowhere I got scammed for $1,500 from a chargeback scammer.
Then they turn around and restrict my account because of it.
The guy was clearly a scammer because he never asked for a return once.
So now I've already lost $1,500 on investments.

Ebay wanted my banks statments & receipts for the items I'm selling.
I provided everything the same thing.
Fast forward a month & now my account is permantly rescricted because they "cant verify your bank statements".
HUH?

So they are holding my other $1,500 for 2 months because of this problem with my account.

This website is just complete trash & thank god it happened now before I sold even more on ebay and end up losing tons more.

Ebay is down the drain & I can't wait for the day that I read about the shutdown of the website.

Nothing but scammers & theifs.

Date of experience: January 5, 2024
Bangladesh
12 reviews
4 helpful votes
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True pioneer
January 6, 2024

I can't say something bad about the ebay because back in the day it was a pioneer marketplace for e-commerce business.
Many people in the beginning of 00's started their business from the ebay reselling different stuff, exchanging products or just bargaining with people. I'm thankful to them that I was one of those who started business on this platform, cuz it has taught me many valuable lessons.
By the way, if you want to obtain some stuff you can also visit it as a customer, prices are affordable.

Date of experience: January 4, 2024
Colorado
2 reviews
4 helpful votes
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Buyer Beware!
January 4, 2024

Listed an item for sale, and in bold writing stated that anyone bidding must have a positive feedback score. A scammer with zero feedback bid on my item and I cancelled his bid. Ebay charged me $153.21 saying I shouldn't have cancelled his bid. UNBELIEVABLE. Anyone doing business with Ebay at this point is an absolute fool. 11k one star reviews don't lie.

Date of experience: January 4, 2024
Colorado
1 review
10 helpful votes
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After making my first successful sale on eBay my account was permanently suspended with no reason given. When I spoke to a customer service representative I was told that they couldn't give me a reason because then people would know how they choose to suspend accounts. So essentially they banned me so they could keep the money for an item that was already in the customer's hands with no complaints or complications on their end.

Date of experience: January 3, 2024
GB
3 reviews
13 helpful votes
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Scam buyers Always get refund
January 2, 2024
Updated review

Ebay ALWAYS refunds buyers even if obvious scam! I sent a pristine, brand new designer handbag on 1.12.23 via Royal Mail Special Delivery costing £8.15. I listed NO RETURNS NO REFUNDS but scam buyer said "handle too short" and I received bag back 20.12.23. It had obviously been used all that time and is now spoilt. I lost other interested genuine buyers. Ebay has now refunded scam buyer in full but no postage refund for me, the seller. Really fed up with Ebay!

Date of experience: January 2, 2024

Beware buyer fraud
March 14, 2023
Previous review

I've just left Ebay after two buyers claimed refund for non delivery. This is a scam and I'm owed £356.92 which Ebay have done nothing to help me. There are other sites so I will try there. EBay has got too big and should change its rules.Update, I did eventually get refunded £356.92 by Ebay after I contacted Financial Ombudsman and appealed against original decision, but it took over 3 months of stress. I decided not to sell to America again and wrote to Commercial Attache at Embassy of United States of America, Nine Elms too!

Date of experience: March 14, 2023
Singapore
2 reviews
3 helpful votes
Follow Lawrence S.
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Horrible company. NEVER buy anything from eBay! This company has no ethics or morals. The owners are scammers that take money from people without delivery of goods and services that are already paid for.

I was looking for a replacement charging case for my JBL Tune125TWS as mine was spoilt. The thought came to me to buy second-hand and eBay came to my mine.

Boy, that was the biggest mistake of my life!

After logging via Apple ID, I immediately searched for the item I wanted and clicked the Buy Now button, added my shipping information and selected the Apple Pay option.

Immediately after making payment, I received an Order Confirmation from eBay. Then I reached out to the seller for the tracking number and IMMEDIATELY I received an email saying I have been permanently suspended. W T F?

I reached out to eBay for help and you know what they told me? Basically since I have permanently suspended, the decision is final because apparently my account poses a serious security risk to their community.

And if I want my money back, I am no longer covered by the money back guarantee, therefore I am not going to see the money ever again. They suggested I can approach my bank instead.

What kind of unethical and immoral company does this?

Date of experience: December 31, 2023
North Carolina
1 review
2 helpful votes
Follow Brian J.
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Contacted eBay about my issue 3 weeks 1 day later still no response very poor way to do business from a multi billion dollar company looks like I'll be contacting the better business bureau if they don't get this handled shortly

Date of experience: December 29, 2023
Canada
1 review
1 helpful vote
Follow Godlike N.
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Refund policy
December 29, 2023

Ebay are scammers that help other scammers Period. If I could put 0 stars I would because they deserve none! I sold multiple items this year on Ebay and every item I did not put a tracking on it were refunded by Ebay to the buyers and who's paying for their BS? Sellers of course so now I have lost hundreds of dollars and the items I sold that got refunded by Ebay. Their motive? They tod me to put a tracking on everything to prevent that from happening but the problem is that I won't pay $25 shipping an item with tracking when the value is $10-$20. I mean give me a break ffs...

Date of experience: December 29, 2023
Connecticut
3 reviews
5 helpful votes
Follow Ella g.
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I really don't know why people sell on ebay. Ebay does NOTHING to protect sellers. I have had 5 orders go missing from usps and I had to refund these orders out of pocket for something that is out of my control. Ebay takes a cut of the profits but provides nothing in return. Every other company protects its sellers in case usps loses a package, but not Ebay. Time to stop selling through eBay since they will throw you under the bus each and every time.

Date of experience: December 28, 2023
RU
1 review
0 helpful votes
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Many fakes
December 28, 2023

I faced many fake offers and good! Never was shipped, I wasted my time for few orders and now need to find and order again

Date of experience: December 28, 2023
Indiana
1 review
7 helpful votes
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Reviews are a sham
December 21, 2023

If you buy an item from eBay, you have to remember that most reviews are filtered by eBay and negative reviews tend not to be shown. I ordered an item from eBay. It was missed delivered. I ended up losing the full amount of my purchase. I left a negative review eBay filtered the review, so it didn't show. So what good is a review to accompany when they only post the positive reviews and hide the negative from a consumer

Date of experience: December 21, 2023
GB
1 review
0 helpful votes
Follow G Z.
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Ebay is past
December 20, 2023

EBay used to be good, now 0 stars, what advisors they have they disconnect the call as the don't have an answer, rude, no wonder the future is coming as robots maybe better

Date of experience: December 20, 2023
Wisconsin
1 review
1 helpful vote
Follow Mr. S.
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I was both a buyer and a seller and made an exchange tens of thousands of dollars for eBay and they steal from everybody customers and sellers alike just to let you know they can whether you have proof or not that's what they're going to do that's how they treat people. I made 400 sales probably around 2,000 purchases.

Date of experience: December 15, 2023
Texas
1 review
1 helpful vote
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EBay are Thieves!
December 15, 2023

I have order 7 items from eBay and only received one item. I've spend hundreds and hundreds of dollars on these parts. And still have not received them. EBay has a money back guarantee. Which isn't true at all! More like spend money and steal your money grantee! They have refused to help and resolve this issue. And yes there is a picture of where it was delivered and clearly in the picture that is was NOT MY HOUSE! These people are a joke and I see why I was warned about eBay from the start. Amazon is 100% better. I've spend hundred and hundreds on eBay and only got less then 20$ worth. Tell me if that's right? I've already tried to reach out to eBay and sellers and started blocking my from making any more reviews and complaints. And if there is no actual number to call. Customer service is extremely horrible on eBay. There is a very least amount and close to non at all. Trust me when I tell you stay away from eBay altogether.

Date of experience: December 15, 2023
GB
1 review
0 helpful votes
Follow Tereza B.
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$#*!ty customer service
December 12, 2023

Bad customer serve not knowledgeable at all and not intent on fixing any issues but just clocking in their time in my humble opinion, bad vibe

Date of experience: December 12, 2023
New Jersey
2 reviews
3 helpful votes
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EBay used to be decent
December 10, 2023

Such a shame what has happened to eBay over the years. Used to be a decent place to browse for collectibles, but no more. Nothing but hassle after hassle trying to use the website. Go to Craigslist or Facebook marketplace instead. EBay is no longer needed.

Date of experience: December 10, 2023
Canada
1 review
0 helpful votes
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SUCKS...what kind of sight let's people arbitrary out other people's items on hold...basically I've been trying to sell one item for 5 months now. Buyers keep BUYING and not paying and then it takes weeks to put your item back up! Its so freaking annoying and a stupid policy. I can't think of anywhere else where you're allowed to CASH OUT without paying!

EBAY should change its name to LAYWAY

Dumbest site I've ever seen

Date of experience: December 6, 2023
Canada
1 review
0 helpful votes
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Card scams.
December 5, 2023

Ebay is selling cards with only 9 digits. You won't know until you buy one and scratch the card. Of course the local stores selling them claim its not their responsibility. And of course Ebay refuses to take responsibility for it as well. We've bee n trying to get our money back for months now to no avail. We were in a gas satation the other day and witnessed a customer with the exact same issue trying to get his money back. He was told by ebay that he had to go back to the store. Of course the store wouldn't help him. This is obviously a scam. Don't buy Ebay gift cards. Don't use Ebay. Ebay is super sketch, crooked and untrustworthy.

Date of experience: December 5, 2023
Texas
2 reviews
1 helpful vote
Follow Gloria G.
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Any website, if I like something then I expect the prices to remain the same if you change prices- I want purchase it!

Date of experience: December 4, 2023
Canada
1 review
2 helpful votes
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Third Party Screw You
December 4, 2023

Got screwed out of a brand new 300 dollar product through a third party. Electronicsmadeeasy.
Did not deliver, did not reply to my emails, when I was able to contact them, they said sorry, it's past the 30 day warranty, even though I never received it.
Thanks for your hard earned money, bye.
Well F YOU!

Date of experience: December 4, 2023