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ElevateStyles Reviews Summary
ElevateStyles generally enjoys a positive reputation among customers for its fast shipping, wide selection of products, and competitive pricing. Many users appreciate the quality of the wigs and the efficient customer service experienced during the ordering process. However, significant concerns arise regarding product quality inconsistencies, delayed shipping, and a problematic return policy that includes restocking fees and lack of responsiveness to customer inquiries. Overall, while customer satisfaction is evident, the company faces challenges in addressing complaints and maintaining consistent quality, which could impact long-term loyalty.
This summary is generated by AI, based on text from customer reviews
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Was never sent my wigs. Sent emails and phone the company, left messages as well and still NO RESPONSE. This the most unprofessional mess I have ever can across. I will never do business with them again.
I learn't that my package was not going to arrive because it was damaged during the shipping process. They were so good to replace it since I was a first time customer.
Only paid for shipping for the package.
Thanks for being good.
I have been a Customer for over five years and I have never had to return products and I am ALWAYS pleasantly surprised when I receive my unit/ selections in the mail. All the styles ALWAYS look exactly like the advertisements and your online videos. Customer for life!
I can not fault this company, my orders have always arrived on time with no issues. I would recommend them as the customer service is good. I only buy my synthetic hair from Elevate styles so I cant vouch for their human hair wigs - I get my human hair from moramode.com
Package stolen and didnt even try to resend or refund or at least discount. Divatress is better, at least they'll try to help you.
Overall, I like this site. Delivery is pretty fast, & customer service is nice. The only negative thing I would say is that sometimes things are not in stock that I want. I guess it's a pretty popular site, so I kind of understand, but it can be annoying. Some sites don't answer emails, but they usually do. The company seems to be dependable.
I've never received a wig so fast in my entire wig wearing life! Great customer service, great quality, great selection, no complaints. I can't wait to wear this bad boys they are gorgeous!
Wig came in 2 days and Im in With it i will definitely make this company my go to when i purchase... Thanks a million!
The customer service was not good, package never received. No sorry for inconvenience to me. I hope they can do better for others than they were with me.
I bought this hair for a specific style that I saw on youtube. The hair arrived a day early and I loved it. It was soft and looked just like it did online. The style turned out amazing. I will be repurchasing this hair.
I've been dealing with ElevateStyles for a few years now. I found their customer service to extraordinary (in this day and age) and their product line to be vast and of good quality. I recently purchased 4 wigs. Of which 3 I returned. I placed an order earlier in the year purchasing another 4 wigs, only 1 suited me and I tried another 1 which simply didn't work but i never got around to returning the other 2. When I returned the current order, I inquired as to whether they would accept the pieces that didn't suit me (unworn, return condition) and that the items were still being sold on their website. I was advised I could return them. I received a credit for the recent purchase and "assumed" I was given a credit for the other 2 units. When I went online to see if I was credited, there was nothing. I called and spoke with a pleasant young woman who advised the warehouse who would have received my return shipment would have knowledge of my full return. She had notes under my account stating I would be returning items and I advised her I had the email from ElevateStyles allowing me to return the older order items. I received an email the next day stating only 3 units were received. Ironically enough, the 3 out of 5 received were for the recent order. I responded to customer service's response to my inquiry and told them that it's very sad that they would be willing to lose business over a $20.18 refund (that amount is less the 20% restocking fee). I further went on to say it's the principle not the money and that I would post a negative review and discourage all my friends and family to discontinue patronizing this business. Business owner's need to know that there is power in standing together and not patronizing businesses that disrespect us. If we continue to patronize businesses that disrespect us, disregard the beauty, brains, creativity etc of our culture and people, then SHAME on those of us who do continue to purchase and ignore the blatant disregard for the purchasing power and influence we bring worldwide.
I was sent the wrong item. It was the wrong color and style. ElevateStyles was going to CHARGE a restocking fee as well as require me to pay FOR shipping on THEIR MISTAKE. I would pay all of these fees if the error were mine, it's foul to have to do so when it was not.
After being scammed off another website, I was glad that my experience with ElevateStyles was NOTHING like my previous one.
They product itself looked exactly like I expected. I was very pleased!
Didn't receive my orders in a week, contacted customer care with all details and confirmation number for reorder or refund... Nothing was resolved. No wigs no money yet
Wigs are great and shipping is fast! I love the selection! I have ordered wigs from them before and I plan to order more wigs!
I love the variety of wigs and how quickly it is to receive my products. Im a long time customer. This company never disappoints.
I absolutely LOVE Elevate Styles! I have purchased tons of products from them and did many reviews on these items. They are always prompt and customer service is the best. I would totally recommend them to anyone!
My order never came. Spoke with customer service. They would not re-send the wig. I was told that I would have to purchase it again! Postal service will not take responsibility for a package delivered to the wrong location. I lost out on money, and they - a customer
From the business
Elevate Styles is the best hair wig company with hair wigs for sale online. For more information and to buy hair wigs online, visit our site today!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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It says your package was marked delivered.
Tracking Number: 9405516901642486672441
Your item was delivered in or at the mailbox at 12:50 pm on June 24,2019 in DETROIT, MI 48210.
Status
Delivered
June 24,2019 at 12:50 pm
Delivered, In/At Mailbox
DETROIT, MI 48210
Delivered
Tracking History
June 24,2019, 12:50 pm
Delivered, In/At Mailbox
DETROIT, MI 48210
Your item was delivered in or at the mailbox at 12:50 pm on June 24,2019 in DETROIT, MI 48210.
June 24,2019, 8:00 am
Out for Delivery
DETROIT, MI 48210
June 24,2019, 4:34 am
Arrived at Post Office
DETROIT, MI 48210
June 23,2019, 12:03 am
Departed USPS Regional Destination Facility
DETROIT MI NETWORK DISTRIBUTION CENTER
June 22,2019, 7:35 pm
Arrived at USPS Regional Facility
DETROIT MI NETWORK DISTRIBUTION CENTER
June 22,2019, 2:49 am
Departed USPS Regional Facility
PHILADELPHIA PA NETWORK DISTRIBUTION CENTER
Tracking Number: 9405516901642486672441
Your item was delivered in or at the mailbox at 12:50 pm on June 24,2019 in DETROIT, MI 48210.
Status
Delivered
June 24,2019 at 12:50 pm
Delivered, In/At Mailbox
DETROIT, MI 48210
Delivered
Tracking History
June 24,2019, 12:50 pm
Delivered, In/At Mailbox
DETROIT, MI 48210
Your item was delivered in or at the mailbox at 12:50 pm on June 24,2019 in DETROIT, MI 48210.
June 24,2019, 8:00 am
Out for Delivery
DETROIT, MI 48210
June 24,2019, 4:34 am
Arrived at Post Office
DETROIT, MI 48210
June 23,2019, 12:03 am
Departed USPS Regional Destination Facility
DETROIT MI NETWORK DISTRIBUTION CENTER
June 22,2019, 7:35 pm
Arrived at USPS Regional Facility
DETROIT MI NETWORK DISTRIBUTION CENTER
June 22,2019, 2:49 am
Departed USPS Regional Facility
PHILADELPHIA PA NETWORK DISTRIBUTION CENTER
What is the email you used when you placed your order. Please email cs@elevatestyles.com so we can investigate.