Entertainment Earth
business logo of Entertainment Earth

Entertainment EarthReviews 191

2.6

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Entertainment Earth Reviews Summary

Entertainment Earth has a rating of 2.6 stars from 191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Entertainment Earth most frequently mention mint condition, pre order and free shipping. Entertainment Earth ranks 33rd among Games sites.

service
55
value
53
shipping
52
returns
42
quality
47

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Hawaii
1 review
8 helpful votes
Follow Ken L.
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This is regarding EE Distribution. I've placed several thousand dollars worth of orders with them and all they do is just backorder you to oblivion. There's no way for you to even know where your place is in line for the backorders and there's no estimate.

Also to re-iterate what others have said, they also charge 15% for the cancellation fee when you try to cancel! Stay away from this place at all costs. Who knows if you'll ever get your product when you place an order? Look for a better distributor than this.

Date of experience: February 25, 2016
Florida
2 reviews
8 helpful votes
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They SUCK
September 6, 2015

"Their wholesale distribution operation (EE Dist) totally Sucks! They make you pre-order and then don't ship the product when it arrives but back order you. Then if you want to cancel and get it from a "REAL" distributor they would charge you a cancellation fee. Then for items that I have received, 50% of the time they are damaged and they can't help you unless the item itself is damaged. So try selling am item for full price with a damaged box, fat chance. But they do to their own clients, at TOP $$$. Its too obvious, they want their cake and to eat it to. I dont know why manufactures still keep them in business. "

Date of experience: September 6, 2015
California
1 review
6 helpful votes
Follow Omar M.
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They failed to ship to my current address. Instead to an address of over 6 years ago, which was the last time I ordered grin them. They said I can buy it again and they will do it at the same price. So you want me to pay double of everyone else? I will never buy from them again.

Date of experience: July 22, 2015
New Zealand
2 reviews
8 helpful votes
Follow Jon K.
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This company has a wonderful and huge selection of goods. Everything from Star wars and Jurassic Park to X-men and Doctor Who. Movies, tv shows, everything cult related you can find, this business will have it.
Their graphic novel selection is not as huge as I would have liked but that's fine as they have more than enough in other categories to keep your business stocked with great collectibles and toys.
Entertainment Earth have a team that value their customers and business. For anyone new to Entertainment Earth, the team will answer any and all questions that you have regarding their business. They are quick to reply to emails but also welcome calls. Upon having my account accepted so i could do business with this company, i received a call from one of their staff, Jerry. He informed me over the phone that I had been accepted to do business with this company. He was very helpful and friendly.
Upon my first purchase with this company, it ran into trouble with customs in Hawaii but that was not because of Entertainment Earth, As a matter of fact, they were active in assisting me with making sure that the goods arrived in my country and were supportive the entire way. Jerry even followed up via email to make sure there were no further issues.
I would definitely say with all confidence this is a spectacular company to do business with.

Date of experience: March 29, 2015
Canada
1 review
8 helpful votes
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READ THE FINE PRINT
December 18, 2013

READ THE FINE PRINT. FALSE ADVERTISEMENT. WE ABSOLUTELY DID NOT GET WHAT WE ORDERED AS ADVERTISED AND WHEN WE TRIED TO CALL THE CUSTOMER SERVICE NUMBER WE ONLY GOT HUNG UP ON (NEVER GOT THROUGH). BUYER BEWARE. SHOULD HAVE ORDERED FROM SOMEWHERE ELSE.

Date of experience: December 18, 2013
California
6 reviews
23 helpful votes
Follow Dana W.
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I bought a present on entertainmentearth for my little brother. He loved it and got everything on time.

Date of experience: March 8, 2013

From the business

Entertainment Earth is your source for action figures, toys, collectibles, and bobble heads to collect. Mint Condition Guaranteed. Find an action figure now!


entertainmentearth.com
Founded in 1996
Simi Valley, CA, United States