eReplacementPartsReviews 4,467

It has already been 1/2 a month since I placed a simple parts order (and paid for), and still waiting. It took a week before they showed any action on the shipping tracker, but then things really slowed down. There are dozens of other options for these same common lawn mower parts, and I won't make the same mistake again.

Steve K.

Paid more for standard shipping than the part okay fine. However they use some tracking software called FirstMile that never answers calls, does not update tracking told because the truck is not unloaded until it gets to my main State Post Office. Which does nothing to help tracking. Their shipping takes the max 7 working days which I did not see as I do business all over the world and standard usually is there max 5 working days sometimes in 2. I could of driven 40 miles go t this part that day paid less in gas and had it to use.

Not again

It took this company 5 months to get me 3 replacement burners for my Napoleon gas barbeque. Their order number indicated it was a pack of 3 burners (see attached photo) but the manufacturer said the order number only called for one burner. EReplacmentParts kept shipping me one burner and I kept telling them that I was supposed to receive 3 burners. Each time I contacted them to tell them of their error, they would once again ship me 1 burner. I even sent them an email that I got when I contacted the manufacturer (Napoleon Grills) about the issue and eReplacment Parts finally corrected their order number. I will never order another part from this company, they are ridiculous.

I ordered a part for my Dewalt sawzall, specifically a lock pin so I could build my recently paralyzed grandmother a wheelchair ramp to get into her house. I ordered over a week before I had to build this ramp so that I had it in time to get this job done. What I received was a bag with the correct part number, and correct part description, same as the website. Inside the bag was not a lock pin, but a torx screw.

I contacted this place via email to inform them of their error. What a waste of time. I had to provide my order number and explanation in 3 separate emails. I got frustrated with not getting anywhere via email, so I called. It wasn't much better.

I was told that they would refund me for the incorrect part. They didn't say we'd send you the correct part. It seems that these parts ship from somewhere else and I was told that I could reorder the same part, but I would probably receive another torx screw and not the lock pin.

WHAT?!?!?!?!

What was supposed to be a simple order and receive has turned into a nightmare of customer service and refunds and returns. I have now cancelled my entire order, requested a full refund and will not be wasting anymore time or money with this company.

Do yourself a favor and avoid this place. This is not a professional operation. The probability of you receiving the wrong part is incredibly high. From reading the other reviews, I'm not the only one who's had to deal with this nightmare. This company is a disaster.

I received defective pressure switch, in which an RMA was supposedly created because the part was bad.
However the URL does not work.
I have called twice told I world receive further instruction.
This never happened.
Made another phone call and was told the same thing.
Sent 2 emails and no answer.
Order # *******
Decided to take it as a loss and go elsewhere.

I have used e-ReplacementParts.com a few times in the past, pricing and delivery OK, but nothing great. My most recent (and likely, last) experience prompts this review. On 4/26/2015, I placed an order for a set of door gaskets for a GE dishwasher. When I placed the order, both gaskets were described as "in stock, order now & they will ship today". As soon as my credit card was hit for the charges, I received an e-mail stating that the gaskets were "out of stock" & would ship from the warehouse, OK, no big deal. After 4 weeks of no communication regarding the status of the order, I called customer service on 5/18/15 and was advised that the order was being packed and readied for shipping as we spoke. Another week goes by with no status updates to reflect the alleged shipment, I again contact customer service on 5/26/15, only to be advised the order that was supposedly being prepared for shipping the previous week is now "lost", again, minus any communication of that fact to me. To their credit, eReplacementParts did refund all charges.