eVacuumStoreReviews 120

Warning this company is a fraud I never received my vacuum and the customer service is bad. I ordered a $600 dollar vacuum.

They claimed to have sent a 2nd shipment, I never received it. AND I also never received an email with tracking number or ANYTHING, notifying me of this new vacuum coming in.

How can I be on the lookout for a package when these people don't update me?

After this, I contacted UPS to set up a claim, and get this figured out and they claim that Evacuum store provided them a different address than the one I gave Evacuumstore. I made Evacuumstore aware of this situation, and they still refused to help me.

The chat representatives were Sean and Mike. I spoke with Sean about my order twice & the last time, he had the audacity to end the chat on me- not professional at all.

All in all, the sales manager refused to give me a refund and categorize my order as a fraud (only because my IP addresses showed that I was in Texas and Mexico, which is totally normal for a person going on vacation).

They make no sense my vacuum never got home and I'm so mad at how they never answer honestly about my order!

Below are the conversations I had with all the different people from Evacuumstore and UPS.

What a disappointment. When my expedited (at my expense) shipment didn't leave their warehouse on time I was told to refuse the delivery. I did so and waited six weeks for a refund. On calling their 'returns' department today and speaking with Andrew I was told that I had already been refunded three weeks ago (which, if true, is not appearing on my credit card statement online). When I said I hadn't received the refund, he told me it can take a day or two to appear (which is odd, as he said it was issued more than three weeks ago). When I told him again that it isn't there, he hung up on me.

I disputed with American Express. "Service" from this company has been a disappointment from the get-go. I bought elsewhere and recommend that others do the same.

I have been using eVacuumstore vacuum bags for years and had no problems until now. The bags are
The correct item for my Kenmore vac but the cardboard insert is too wide and would not fit in. I even
Cut the sides to fit but still could not fit it in. I did a chat with an agent but it was not helpful at all. All
He said was they never had this problem before. Well, they do now. They lost me as a customer.

I had been looking for a new vacuum for several months. Checked out the reviews for a Bissell upright designed with pet owners in mind. Great quality (Made in America) product with easy to understand directions! Love the attachments, power and ability to adjust suction for different jobs, i. E. upholstery, carpet, hard floors. Light weight and easy to maneuver. Great value!

Phone support was great, and I'm glad to be in touch with them. My particular Orick vacuum cleaner is a good model, but they don't make bags for it anymore, and I was really happy to find a source.

EZ to order, great communication about arrival, etc. Products were exactly what I ordered and very good quality. It was a great experience.

I ordered two parts, and waited over 4 weeks with zero updates on status. When I contacted them, they gave me a tracking order, which was not correct. They double checked and finally explained that 1 of my items was on back order so they hadn't shipped anything.
After a few more weeks I asked to have 1 item shipped and the other item cancelled and refunded. They were prompt to do so at that point.
Seems strange to me that they would take my money, provide ZERO updates to me, sell a product that they don't have or the manufacturer doesn't have either, and then really just "lose" my order without keeping me updated on status. Seems this could be rectified by automated emails. I had to do all the chasing and asking about status. Not the best way to keep customers engaged and informed.
They were apologetic and prompt once I request partial refund and partial order shipment.

Excellent quality and perfect match to my vacuum hose. Great prices and quick delivery. Thank you for your excellent service.

I have a Beam system, and the service and parts are sparse in my area. I did a quick search, found this business and spoke to a fellow on the phone. His advice, to change the platen on the beater bar and replace the bulb and belt myself saved me $300 over buying a new one. That's a decency and honesty I thought long lost. I ordered Dyson filters, which were branded parts, not knock offs, and masks. Again, excellent service, free shipping and a fair deal. You can deal with these folks with complete confidence.

I ordered items on the 17th. After a full week I had not received any update on my order so I reached out to customer service. I asked when I could expect my order. The only response I got was a part was not in inventory (which any reliable business would not have allowed someone to order a product they didn't have in inventory). I then asked again when I could expect my order, and they ghosted me. 5 days after my initial reach out to the company, I called to cancel my order.

Since I had not received any shipping information, I should not have had a problem cancelling since their website clearly states "orders can not be cancelled once they've been shipped." The first person I spoke to told me "it hasn't shipped yet but it's supposed to ship today and she wasn't able to cancel my order". This was baffling to me. How can they not cancel my order if the company is still in possession of 1. My money and 2. The items I paid for 10 days ago? She refused to cancel my order, said a manager could call me back then hung up on me.

Then I talked to Mike when i called back. He told me "the item has already shipped because we printed a shipping label." How convenient. I had not received any email alert, no tracking number and his colleague had told me it hadn't shipped yet. Caught in a lie. When I said this, he hung up on me... so I called back and got Mike once more... who proceeded to lie about how we "got disconnected" told me "I don't like being called a liar" when he continued to lie to me even more. He once again refused to allow me to cancel my order, said because a label has been printed it has shipped (this is not true... most people know printing a label does not magically make it fly out of a warehouse). Before I had called Mike, I submitted a new ticket to cancel my order. It's now a week after these phone calls and I have yet to receive a response from that ticket. They shipped my order the very next day I tried 4x to cancel.

Shoddy business practices going against their own policies on website. Probably a scam for identity theft as well.

I have ordered a number of items just to see what kind of service and quality e-vac would have. I ordered a couple of vac motors for the original Electrolux vacs and cord winder, filers for cvs, belt, cords etc and the service was excellent and the quality was good. We will see about the motors as to how long they last.

I needed parts. For an older but kick but machine. E-vac. Had the goods. Easy to find. Easy to get. I've used their service a number of times over the past few years. And will continue to. In fact. I'm going today to look for a battery for my cordless. Thank you E. Vacuum.

I had ordered the KN95 mask on 02 Jan 2021, I just received the mask today, 16 Jan 2021. I do realize that the mail system has been overwhelmed due to the election & Christmas. The item was mailed out 05 Jan 2021. EEvacuum Store did get in contact with me & ask if I had received my mask. I have always received great service & products from them. I do highly recommend them.

Ordered a vacuum bag using the PN. They sent a bag that wouldn't work. When I sent them picture of the bag I have, showing the PN, they gave me a "RA" number and told me to ship it back. The cost of shipping it back doesn't make it worth my time. I guess they got money from me, and I now have a bad I'll never use. WILL NEVER USE THEM AGAIN, EVER!

Ordered a replacement cleaner head for a DC40 model Dyson vacuum and delivery was a day earlier than originally estimated and the part works like the original cleaner head, perfectly!

Easily found what I needed (vac bags for my 30 year old Regina Housekeeper plus). Thanks to the unfortunate convergence of Covid and Xmas, they took a bit of time to get here, but they were shipped out promptly, and when they arrived they were exactly what I had ordered. Will definitely use them again!

Easy to search, easy to pay, arrived before estimated date. Received exactly what I ordered. Will definitely purchase from evacuumstore again!

We ordered the vacuum on line after trying unsuccessfully to order on the phone. After getting online the order process took about ten minutes and much to our surprise was delivered in four days. Considering this was ordered on Christmas Eve day I was quite surprised. The vacuum arrived intact and well wrapped for shipping. We are very happy. The product quality is far above our last Electrolux. We love the color as well although each model has its own color and can't be chosen. We ordered the C3 Alize canister it comes in a very nice Green color. But bottom line is that the suction is fantastic and the ease of use is fantastic and we have a lot of floor rugs a on hardwood floors so the ease and use of height adjustment from floor to thick rug is vey good. Would not recommend this model for very thick carpet.