ExoticcaReviews 261

We really enjoyed the convenience of having everything taken care of for us. We didn't have to worry about the language barrier because everything had already been arranged.

Overall great from the flight or the hotel accommodation tour guide, driver and the excursion are great.

We had a fantastic flight and transfer to get our trip to Norway started. We met our tour guide and got the trip going. We were able to hit all of the major attractions that we wanted to see. The only drawback in our experience is we were often brought to a new destination very late in the evenings and told to go and find dinner and look around. A little more consideration for meal times especially when trying to navigate a new city would be much more enjoyable. We had a busy schedule of being in a new city every day so it made things difficult when this was constantly happening. The only other thing is that we weren't really aware of how long it would take to get from one destination to the next which really limited any kind of significant free time between attractions. It was a nice way to see a new country and the attractions it has to offer, but ultimately a little more consideration would have made this experience even better.

What does it take to speak with a customer service representative? Nice music but that's not what I'm calling for.

The whole process was seamless except for an initial minor hiccup concerning the outbound flight which was quickly resolved. The itinerary was very clearly laid out through both a physical copy and the app, the tour guides were excellent, and the communication was very good. The upgrade to the vista dome train in Cusco and the upgrade to superior accommodations was well worth the money. Thanks Exoticca for the wonderful experience; we'll be booking through you again.

We visited France for 8 days with Exotica. This was an awesome trip very well organized with worth visiting sites in France. The organizers, team leader, guides and drivers were professional and did far and beyond job. We thoroughly enjoyed the trip! Would once again go with Exotica for another adventure!

I booked a vacation to Spain on August 1 through an agent. A few hours later, I realized there had been a clear miscommunication—unfortunately, by then the agency had closed for the weekend. I submitted an online inquiry requesting to speak with someone about the issue. Since then, I've received several emails stating that the team is "working on it," along with two messages from Rosemary in customer service. In her emails, she acknowledges that I misunderstood the package that was booked and explains the term "self-guided tour." However, on their website, there is a specific Spain package labeled "self-guided." During the booking call, I explicitly said I did not want a self-guided vacation. It seems this was misinterpreted as not wanting a self-guided tour within a larger itinerary, which is not the same thing. Despite this clear misunderstanding, Exoticca has stated that if I want to change the vacation package, I may do so—but I would forfeit my deposit. All I'm asking is to switch to a different package that includes the destinations we originally wanted, yet they have refused to accommodate this. This is my first time booking with Exoticca—it's also for my honeymoon—and the experience has been deeply disappointing. The package we ended up with only includes Madrid and Barcelona, excluding the other cities we were excited to visit. I feel let down by the service and regret trusting this important trip to the agent I spoke with.

When I tried to inquiry two different charges which is no clearly list on the web page for the trip to Egypt, Emily, the travel specialist, hanged me up in the middle of the conversation and never picked up my call back again. With the help of Peeno, I and ten of my people were able to finish the bookings. However, the phone waiting times are too long. Today I could not get through after 1 hour waiting as I would like to add to more people into the trip. Now I am still waiting while I am online already 30 minutes.

Last year I took a trip to Ireland with Exoticca and was given 3000 dollars of credit for future trips. This month I was advised by Exoticca that 1000 of the credit would expire on Julyc1st, but I could use 10 % of the credit on the cost of a new trip if I reserved by the end of June and that the credit would be applied to the new trip automatically. Yesterday (6/30/25) I made a reservation for a trip to Egypt but received no credit. When I called today to straighten out the problem. I was told that because I had made the new reservation using a different email account, I could not use any of the credit. But they were giving me a new 1000 dollar credit for 5% off future trips.!
Instead I asked the representative to cancel the new trip and have the 60% down payment returned to my credit card and the representative hung up
I don't expect to have further dealings with exoticca

This itinerary gave us a 360-degree Ecuadorian experience. We spent a good bit of time in the highlands but with each new stop there was so much to see. The volcanoes were absolutely stunning, and we were up close with this trip. The hotels/inns were exceptional. Edison, our local guide was so accommodating. He gave us an experience as he was so knowledgeable. Galapagos Islands is a must see and with our free day we took a trip to Isabela Island... an awesome experience. We saw so much wildlife. The food was delicious!

My vacation to Cartagena Columbia was a complete success. From the flights, transports, and tours, everything went well. My only complaint is our accommodation. The hotel, staff, service and food were fine. But our room was horrible. Although it was quite dated I could look past that. It was the cleanliness of the room that made me uncomfortable to touch anything. The remote control had something sticky on it and it was very dirty. I had to wrap it in tissue to use it. The headboard had smudges on it, the lamp fixture had so much dust collected on it. The chair was very dusty and dirty. We asked for another room but the front desk never got back with us with a cost to change rooms. We were just told that our package included a standard room. Standard yes, dirty no. Room service seemed to just mop the floor and make the bed. We left our bags in the garage when we returned home not wanting to bring the luggage in until we sterilized everything. I had to just pretend I was camping in that dirty room. It's unfortunate because every other part of the stay was pleasant. Just not that horrible room. Yuk. The blinds had brown spots on it…. Just disgusting. I actually couldn't believe the hotel didn't have more complaints about the condition of the room. Unless they reserve the dirtiest rooms for Exoticca travelers. I know I will not chose this category of accommodations again if I use Exoticca again. Anyway, despite that Petri dish of a room, we still had a great vacation.