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FabKidsReviews 4,106

3.2

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From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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1st fabkids order in years...
March 14, 2025

We were exited to receive our package but that was short lived. The box and sneakers has the strongest smell of cigarette smoke.! My son refuses to wear them and says they stink. And they do! When we opened the box the smell was overwhelming! Very disappointmenet.

Date of experience: March 4, 2025
Michigan
1 review
0 helpful votes
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Disappointed
March 14, 2025

Very disappointed. It took days for an order confirmation. Then told my order was ready to ship but it was being delayed - reason unknown. And now I've been asked what I think about my order when I haven't even received it, nor will I receive it the expected date. I am very disappointed!

Date of experience: March 4, 2025
Canada
1 review
0 helpful votes
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Tney said it would be late, but didn't take that long to receive all my orders.

Don't like that you have to sign up for a membership amd pai almost $50 a month though...that is not ok. I paid this for month without even realizing it after buying a very cheap item.

Should not need a membership to purchase from any sites. Just trying to scam money.

Date of experience: March 4, 2025
Arizona
1 review
0 helpful votes
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HUGE hit! 🥰
March 14, 2025

Bought my granddaughter some Fabkids shoes and she loves them! They were a big hit.

Date of experience: March 4, 2025
North Carolina
1 review
0 helpful votes
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...
March 14, 2025

...,...

Date of experience: March 4, 2025
Florida
1 review
0 helpful votes
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Clothes and shoes
March 14, 2025

I have been a customer for several years. The clothes, material and styles have improved by far. My son is six abd he picks out what he wants and loves to model it at home. The shoes are great. For the way kids use shoes the really are made of good material also.

Date of experience: March 4, 2025
Texas
1 review
0 helpful votes
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My kids
February 25, 2025

My kids loved everything that they got the pants were super cute and flattering on my baby girl will buy again

Date of experience: February 15, 2025
Mississippi
1 review
0 helpful votes
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Perfect!
February 24, 2025

All the shoes came in just as expected! They are very nice for the price and my kids love them! I'll be purchasing more soon!

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
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My review
February 21, 2025

I bought one thing once and they signed me up and charged me monthly took a bit to get it cancelled

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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Good value and cute
February 21, 2025

I started with a 5 dollar shoe sale for my granddaughter and 10 pairs in decided to try the subscription very cute outfits

Date of experience: February 11, 2025
New York
1 review
0 helpful votes
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Muy desencantada
February 21, 2025

Esta vez me quedaron muy mal. Era mi segunda compra y tuve que llamar a cancelarla. Mi pedido nunca tuvo actualizaciones solo que estaba esperando ser recogido desde el día 30 hice el pedido y ya 12 días después nada.

Date of experience: February 11, 2025
Texas
1 review
0 helpful votes
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2
February 21, 2025

It is not correct to take money from the card without authorization

Date of experience: February 11, 2025
Iowa
1 review
0 helpful votes
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Theives
February 21, 2025

They stole my credits. They said when I first signed up all of them never expire. I stayed way too long in this program.

Date of experience: February 11, 2025
Arizona
1 review
0 helpful votes
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Awful Shipping Methods
February 21, 2025

Both times that I ordered from Fab kids I didn't receive my shoes and they had to re-order them the first time and send them again and they have no way to track it. It comes via DoorDash and my first order took almost a month to receive it.

Date of experience: February 11, 2025
South Carolina
1 review
0 helpful votes
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I never got my order
February 21, 2025

My order never came. It said it was delivered and I've been trying to call customer service.

Date of experience: February 11, 2025
Florida
1 review
0 helpful votes
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Nice and Good Shoes
February 21, 2025

Fix perfectly. My son loves them. They are good and nice shoes

Date of experience: February 11, 2025
Arizona
1 review
0 helpful votes
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Still haven't got my package
February 21, 2025

It's been 3 weeks and my package still hasn't shipped

Date of experience: February 11, 2025
Texas
1 review
0 helpful votes
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Did not receive my item :(
February 21, 2025

I did not receive my order, i was so excited for my daughter. Ordered on jan 21 shipped by jan 22 and since then it hasnt moved still at Ca 1/24. I ended up asking for a refund.

Date of experience: February 11, 2025
Canada
1 review
0 helpful votes
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Never got my package
February 13, 2025

Never got my order and when I contacted them to find out why, they said my package had been returned to sender by Purolator without my knowledge and they never contacted me and although they got my package with the items I ordered they're no longer available? Customer service agents hung up on me repeatedly and kept me on the hook for over 2 HOURS. What an absolute nightmare. Save your money and shop ANYWHERE ELSE.

Date of experience: February 3, 2025
Florida
1 review
0 helpful votes
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Love the shoes
February 7, 2025

Ordered three pairs of the shoes! So cute and stylish for my niece! Great affordable prices!

Date of experience: January 28, 2025