ForYourLegsReviews 31

The reviewers are correct. They don't send out the stockings timely, and their return policy is terrible. The staff are very rude, right down to the manager. I wanted to place an order for a stocking which I assumed I had a credit coming to me on a return item of $95. When the lady on the phone said that the credit wasn't processed yet, I asked to speak with a manager figuring this person would be more helpful, but she was worse than the staff. I have a credit on a stocking which I sent back to them following appropriate procedures (RMA#, paid for UPS return shipping, etc.) and the manager proceeded to tell me that I don't have a credit coming to me. So I looked up the tracking on UPS and sure enough, have a signature confirmation. I am going to call them on Monday. If it was a few bucks, I probably would have let it go. But it was $95 and I wasn't about to donate it to them. But it was the whole attitude of the manager, she was very rude and treated me as if I was a liar and trying to cheat their company. What a horrible experience! I'd rather pay a few dollars more to another company than deal with this BS. If you order from this company, be sure you want the item, because returns are a nightmare.

Foryourlegs.com and Aleva Stores are the worst companies I've encountered in 20 years. I've become accustomed to stores that pride themselves on good customer service. At foryourlegs.com and Aleva Stores, customer service is nowhere to be found.

The problem? Foryourlegs.com / Aleva Stores will charge your credit card immediately--and TWICE--and then in a day or so will tell you that the item you ordered is out of stock. So you'll ask for a substitute. A week later, the items have still not shipped.

In my case, I noticed after a week that my card was charged twice. I informed Paypal of this. In another day I wrote to Foryourlegs.com to ask about shipping information on my order. It was never shipped--after one week.

Further, the customer service rep--Liz LoPiccolo--is the WORST person possible for the job. Liz strikes me as a person who HAS to be right. The customer isn't. In my case, I asked why the order wasn't shipped. Despite all of the facts, Liz insisted (five times--in writing) that it was my fault the order didn't ship since "you filed a Paypal dispute, which halted the order." Um, Liz, the question (not dispute) I had of Paypal was whether they could fix the double-billing.

In essence, I would NEVER recommend do business with foryourlegs.com / Aleva Stores. No merchandise in stock. Horrible customer service. Terrible delays with shipping. There are SO many other places on the Internet for compression stockings--I found Discount Surgical Stockings, which has a house brand that kills the competition--get these!

And never--never--never use foryourlegs.com or Aleva Stores. Horrible.

I have purchased from ForYourLegs.com numerous times, and have always been very pleased. Most recently, I found the product I was looking for on a different site at a lower price. When I contacted FYL with my request for Price Match, they responded promptly and provided the stockings, originally $29.95, at 10% lower than the competitor's $24.57, at a net price of $22.11 per pair. Their customer service has always been prompt and efficiant; I strong recommend this vendor for your compression stocking needs.

After being a loyal customer and a physician who has referred many patients to them I was mistakenly given incorrect shipping information by an operator that wound up in a delivery delay and an additional cost to me. But this wasnt the problem, the problem was in the inconsiderate and rude way in which they treated me. They indicated that I was a liar and was trying to "put one over "on them! The tone and the conversation has lead me to change my recommendations to my patients, and I will never buy another product from them.
They are cordial until there is a problem... then they treat you like a thief and a liar. BEWARE

I'll tell you what, I've never had a better experience with customer service people than I had with the ForYourLegs.com team. By the far the most helpful site when trying to order to compression stockings. My favorite part is the price matching they do. The only time I was rejected a price match was when I tried to match something from a shopping engine - and it was no sweat because it was pointed out that it was stipulated on their website!

Seriously, if you're in the market for some new compression stockings, ForYourLegs.com is the way to go! They'll always have my business.