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FragranceBuy has a rating of 4.8 stars from 7,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
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Recurrent buyer from this website. It is the best, fast shipping, comes in secured box, best prices
I've been using Fragrancebuy for several years now and their pricing is very competitive. They also have great customer service.
I have placed two orders worth more than $300. In my second order, i didn't like one fragrance and want to return it. First reply I got few days after my email, and i am waiting for my return label for many days. They don't even bother to answer you back. Very bad experience with them while returning an item. Dissatisfied with their customer service. For getting & delivering order they are pretty quick but if customer wants to return something, their behaviour is like we don't care if you dislike and want to return we rae busy and son't have time to reply you back.
Shipping to shipping is always easy and confident to deal with fragrance buy. Only challenge is the perfume list view on the site is a bit hard to filter but, if you know you Mr perfumes then you can just go search and select.
I never expected to come so fast and so professional on their business
Pros:
A gigantic collection to choose from,
Never had a fake fluid problem on blind buys,
A very solid shipping system, Prices are reasonable,
Great and well cared for packaging Cons:
Just a tad bit slow on getting new articles in,
Rare gems finding 8.5 out of 10 Standard shipping time is fare depending on where you are.
Conclusion: whenever you visit the website you will end up with a big smile because you will find something amazing every time around period.
Although the delivery is a bit, the customer service is great and you get what you pay for
Great perks to get free shipping and stuff like that, coupons, etc.
However, I keep reading reviews that people got samples. I made 20-30 orders and never got one sample.
Shipping protection addition to the cart is annoying, and I wish they restock stuff faster.
Also, sometimes leaving the facility can be longer than expected. Shipping, on the other hand, is taking longer than expected, mostly always, which is not a fragrancebuy issue, but I just wanted to mention that. Overall, it is my go-to fragrance discounter, definitely recommend. Like the new design.
Ordered this after trying to find on many other sites. Hard to find and when I did, it was more expensive than Fragrancebuy. All my ordered items always arrive with packed at a good price. This is why I keep coming back.
I asked them to give me a return on my package but I am having problems with them returning sending me a return slip so I can return the package I'm talking about the last order Dior homme
Hello Horace, we're deeply sorry about the difficulty you've experienced trying to return your Dior Homme and especially that you've felt poorly treated during this process, this is never how we want any customer to feel. We've sent the return label and we're committed to making this return process smooth from this point forward. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Bought this for my daughter's birthday, and we all know when she's in the room. It smells so good and projects really well.
All fragrances came safe and sound. Have a favorite on this buy, but who knows.could change my mind on next haul! One didn't have a top, unaware there wouldn't be a head. Won't put it on my dresser,, I'm like a child with a new doll. Play and sniff all my fragrances, great entertainment for a senior like myself! Maureen
Shipping took a bit but overall a solid experience. I'll be sticking with for my cologne needs
I was so excited to receive the perfume. From the first time I sprayed it on me it had such a terrible pungent smell that I could not stand. I literally threw it in the garbage right away. The smell was so bad. I wasted $58.
I have been buying fragrances from Fragrancebuy for a few years. Service is always impeccable. Secure delivery and niche fragrances at bargain prices. If I am to buy a fragrance, I always check their website first for availability. I am thankful for their good services of the past few years. Cheers!
I have been hearing a lot from friends about Fragrance buy and great prices and deals that they have. So I decided to take the chance and I have to say it wasn't the best decision because I had placed my order April 17-18 and didn't receive it till April 28 and my understanding was 3-5 business days which it has surpassed that period. I had also added the extra 1$ to make sure that the products would be taken care of and well kept, when I received my package everything was good until one of the colognes the packing wasn't sealed and there was a leak from the bottle. Overall I have to say that it wasn't bas I just possibly could have been one of a million where there was some issues.
Hello Mouhammad, we're sincerely sorry your first experience with us didn't meet expectations - both the extended shipping delay and receiving a leaking fragrance which is truly disappointing. We truly apologize for the frustration and inconvenience caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
My go to for any of my fragrance needs, always an excellent experience!
Answer: Hello, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States, Canada, Europe and the UK at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Please don't hesitate to let us know if you have any further questions or concerns and we'd be glad to help on help@fragbuy.ca Best regards, The FragranceBuy Team
Answer: Hello Griffin, we're truly sorry to hear about the issue with the batch code on the Greenley you received. We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. We'd be glad to look into this issue further on help@fragbuy. Ca. We look forward to hearing from you at your earliest convenience! Best regards, The FragranceBuy Team
Answer: Hello Dan, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Best regards, The FragranceBuy Team
Answer: Hello Frank, no worries, we currently ship to the United States. Please find our current shipping policy here: https://fragrancebuy.ca/pages/shippingschedule Best regards, The FragranceBuy Team
Answer: Hello Cheikh, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello Lisa, we like to find the best possible price for our customers and this can take some time, so it is hard for me to give you an accurate ETA. I will add the product to our future product acquisition radar but no promises on the ETA. I sincerely apologize for not having a more definitive answer for you and for any frustration or inconvenience this may have caused. Best regards, The FragranceBuy Team
Answer: Hello Jorge, Thank you for reaching out, we would be glad to assist. Unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Have a wonderful day! Best regards, The FragranceBuy Team
Answer: Hello Lysanne, Thank you for reaching out, we're happy to help. We can assure you all the products we sell, including testers, are 100% brand new and unused (unless mentioned otherwise on our website) and we ship out the products in pristine condition. Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. I'm afraid some testers have a slightly lower fill level from the manufacturer, this prevents leaking and any damage sustained during transit. Please don't hesitate to reach out if you have any further questions or concerns and we'd be glad to assist. Wishing you a wonderful afternoon! Best regards, The FragranceBuy Team
Answer: Hello, Thank you for reaching out, we're happy to help. EDT means Eau de Toilette, it is a lighter concentration with higher alcohol content (less fragrance oils). We recommend learning more about fragrance concentrations and ingredients on fragrance community websites like Fragrantica and Basenotes (the forums may be especially useful). Please don't hesitate to reach out if you have any further questions or concerns and we'd be happy to help on help@fragbuy.ca Warm regards, The FragranceBuy Team
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Hello Saadia, we're truly sorry about your frustrating experience with our return process - while we pride ourselves on fast delivery, we clearly failed you with our slow customer service when you needed to return an item. We have issued your return label by kindly reaching out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team