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FreeTaxUSA Reviews Summary
FreeTaxUSA has a rating of 2 stars from 289 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeTaxUSA most frequently mention state taxes, last year and customer service. FreeTaxUSA ranks 61st among Tax Preparation sites.
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I paid a fee to have my return e-filed. After I paid the fee, they advised they would not e-file. I am not pleased and won't be using them again.
This company screwed up my taxes by not informing my resident state (Ct,) of taxes I paid while working in a neighboring state.(NY) The result was an overpayment of $4,215 to Ct. There was no live person I could talk to to resolve the issue. I had to negotiate with Connecticut tax authorities to fix the problem-a long drawn out process. I had been using TurboTax in previous years with no problems. Their (Turbotax) system automatically stops the whole process if there is missing or incorrect data. Do not use this company to file your taxes!
Hello Daniel. We're sorry to hear you did not have a good experience using our software. We care about our customers' experiences and strive to create a software that assists customers in getting their maximum refund. Our software does provide a place to enter credit information for taxes paid to another state. In many circumstances, we also provide an alert reminding our customers to double check that section. Our Customer Support agents can be reached by selecting "Support" while logged into your account, but we would also be happy to look into this further if you would like to private message us your email address.
Last year I opted to use FreeTaxUsa for the first time because I missed TurboTax's free file window. Honestly I would have SAVED money if I chose to pay for TurboTax.
FreeTaxUsa took an unrelated code and stuck it as an additional tax, this got missed by both me and my advisor, and resulted in me having to pay over 5 grand, I almost didn't make rent that month because of it and I have yet to recover. Now I'm facing a nationwide recession without any savings.
Use at your own risk, check *EVERY* stupid little box because they *WILL* try to scam you! I'm still trying to fight to get those stolen funds back!
Hello Everett. I assure you that our software is not a scam and we strive to provide a trustworthy and accurate filing option for our customers. We are a self-prepared service and although our software will alert you to possible errors, it is up to the customer to verify that the information entered is accurate. The software will not add things to the return that the customer has not entered. I am sorry for the situation you are in and would like to have a Supervisor review your account to see how we can assist you. Please private message me your email address so that one of our supervisors may reach out to you.
Your federal is free but your state is not free. My state owed me $25 and they want to charge me $14 to send it...just ridiculous.
Hello, Michael, Our federal returns are always free and we never charge to e-file. We do charge a small state preparation fee. Our aim is to provide a wonderful product at a low price.
I went threw freetaxusa n I didn't receive all my state funds it says it went threw sbtpg I like what mine
Hi Selena. Thank you for reaching out to us. It sounds like you may have used the refund transfer option to pay for our services. When you select to pay our fee with your federal or state refund, you set up a temporary bank account with Civista Bank, a division of the Santa Barbara's TPG group. This bank account information is printed on your federal and state return and e-filed to the IRS and your state along with your direct deposit information. The IRS and your state will deposit your refund into the temporary bank account, our fees will be extracted, and the remainder will be deposited into the direct deposit account you provided.
Our customer support team would be happy to review your account and discuss any questions you have regarding your refund. To contact them, please log into your account and use the "Support" button in the upper right corner of the screen to send a message. You may also contact our customer support team by emailing them at Support@FreeTaxUSA.com. Thanks.
I have used FreeTaxUSA for over 6 years now and have been very happy. When I finished my tax return for 2022, I noticed that NYS had instituted a real Property Tax Relief credit which the 2022 software allowed me to take. Upon reviewing my 2021 NYS Tax Return, I didn't see the credit. After going back and redoing my return using FreeTaxUSA software for 2021, I noticed that the questions that the software asked were not worded properly and led to not getting the credit. I then went and used the 2021 Taxact software and got the proper credit. I now have to file an amended return to get my credit of $269.00. Shame on you FreeTaxUSA.
Hello Steven, I am very sorry for the negative experience you recently had with our product. We would like to look into this for you. Please sign in to your account and select the Support link to send a message or email them at support@freetaxusa.com. Thank you for your business and for taking the time to provide this feedback. I will pass this on to our development team, we are always looking for ways to improve our product.
My first and last time filing with them. Because of the absolute mess that is the IRS backlog (they still have not processed my 2020 and 2021 tax year returns because I mailed paper as I have for 44 years), I decided it best to do electronically. For additional ease, I paid to have the state done at the same time. Within moments of completing and logging off I received a text that both were rejected. I twice corrected what they insist is an error (Previous year AGI and/or PIN---- which I have recorded and verified) only to keep getting the same exact rejection. I paid for nothing. I want my money back.
Hi Debra, thanks for writing and I'm sorry for any frustration you had with submitting your return electronically. Please note that if you filed your prior year return by mail, you should enter $0 as your prior year AGI. The IRS e-File system does not generally update with mailed information.
Once you have entered or corrected your information, please re-submit your return again to the IRS. There are no additional fees for re-submitting. If you have any additional questions, one of our customer support representatives would be happy to sort this out for you. You can contact them by logging into your account and clicking on the "Contact Support" link or by sending an email to Support@TaxHawk.com.
My stepdaughter used it last year she put her put her account number in and never got her refund. The number she put in does not match number she entered somehow it got changed. Never use it again
Hello Jenny! We are sorry to hear of the difficulties your daughter has experienced, we sincerely apologize for the frustration this has caused. It sounds like she may have chosen to pay our fee with her refund. This option allows a temporary bank account to be set up with Civista Bank, a division of TPG. The refund funds are first sent from IRS or state to the temporary TPG account, our fees are removed and then the remainder of the funds are sent to the account selected by the customer. If for some reason the refund isn't sent from the IRS or state, issues can arise. We would be happy to follow up on this and provide additional assistance. Can you have your daughter sign into her account and send a message to our support team? One of our agents would be happy to help resolve this issue.
I am retired rrr. Never received any payment from social security. However part of rrr is listed as social security equivalent. The rest as pension. They threw the whole thing in as social security and can't get hold of anyone at the Free tax USA or IRS to correct
Hello Fred. We are very sorry for the frustration you have had with your pension entry. Can you please log in to your account and click on the Support link? Our friendly and knowledgeable support staff is always happy to assist you via email free of charge. Your message will go to a live person, who will respond within a few hours. We also offer a live chat support option if you would like to upgrade to the Priority Support version of the software.
When taking a deduction for income or sales taxes on Schedule A (line 5a), the taxpayer has the option to choose sales taxes instead of income taxes. Even though the income taxes might be higher than sales taxes, it could be advantageous for the taxpayer especially if either option would be limited by the maximum allowed. [Future "taxable" State refunds are eliminated if sales taxes are deducted and not income taxes.] FreeTaxUSA automatically assumes the taxpayer want to deduct the higher of sales taxes or income taxes. I does NOT allow the taxpayer to select the best option.
Hi Art. We are sorry for the frustration you have felt with the Schedule A state income tax and sales tax. Our software is designed to provide you with the best outcome. If Sales tax was more beneficial but you do not wish to take the sales tax, then you could remove it from the Schedule A information and the state income taxes would automatically be used. Feel free to sign into your account at any time and reach out to Customer Support. We are always happy to be of assistance and answer questions.
Filed with them last year. Which I had to amend! So which it took a little bit longer. So they sent me a bill to pay my fees. I did! So then they turn around double charge me. Sent my refund to SBTPG they claim they couldn't deposit my refund. Because some area. I don't know what bank they sent the funds too. Because my bank said they never received anything. So when I contact both parties they claimed. It was sent back. It's past 12 weeks still no refund. My next step is filing lawsuit against both parties.
Hello Juwanna. I sincerely apologize for the frustration this has caused. It sounds like you chose to pay our fee with your refund. This option allows a temporary bank account to be set up with Civista Bank, a division of TPG. The refund is sent to the IRS or state to process and then sent back to TPG and then sent on to you. If for some reason your refund isn't sent on from the IRS or state, issues can come up. We would be happy to follow up on the assistance you received from our support team. Can you private message your email address?
Their software sent my refund to a closed account and it ended up costing me 1/4 of my total return then they chat back via message that i did something wrong and sent it to.the old account?! Zero accountability and I'm filing complaints with the attorney General DO NOT USE FREE TAX USA THEY TAKE YOUR MONEY BECAUSE OF THEIR FLAWED SOFTWARE THEN BLAME IT ON YOU! BUYER BEWARE PAY WHAT TURBO TAX CHARGES AT LEAST YOU WONT GET RIPPED OFF LIKE I DID!
Hello Mario, we are truly sorry for the frustration you are experiencing. Our Customer Support team has received your messages and will continue to correspond with you through your secure account. We are committed to helping you resolve this issue.
They charged me for state tax returns, then only after being charged, informed me that efile was not available and I have to print it out and mail it. Guess what? Printing it out and mailing it is free! What the $#*! did I just pay for? They will tell you it's for "preparing" my documents, but I sure feel like I'm the one who did all the typing. All I wanted them to do was efile for me. That's the whole point of these efile sites, right?
We need a public tax filing site, no more of this private bull$#*!.
Hello Daby. I am very sorry to hear of your frustration. We value you as a customer and want to do all we can to make the tax filing process as smooth as possible. We do try to make the inability to e-file prior-year returns clear to customers on the prior-year launch pages with the statement 'Please Note: Prior-year tax returns must be mailed.' and again as you start a prior year return in the software with a notice stating 'Important Note: The IRS e-file system is no longer available. You can still mail your tax return(s) to the IRS and your specific state.' Many of our customers find value in the simplicity and ease our software provides in helping them self-prepare their prior-year tax return(s) even when the IRS e-file system is no longer available. Our federal return is always free. However, prior-year state returns are currently $17.99 each. We sincerely appreciate your feedback.
I had been using FreetaxUSA for a while now and I never paid for fees using my refund until this year. Well they said they just deduct their fees, never said they would have my whole refund go to them. Why in the heck do you need my whole refund going to you if the fee is only $54? There is no live support, only email. This will be the last time that I ever use their service. However, I work for the IRS, so if they decide to take my return like they have taken most people, it's going to get realer than real. To have both federal and state refunds come to you is BOGUS and if anything is off it will be a lawsuit. I PROMISE.
#classaction
Update: I have received my state income tax, but they are holding on to my federal return like it's theirs. Like wth are you holding on to taxpayers money for. I'm thinking they release the short money and hold on to the big money. Wow! I'm gonna need you all to release my money asap, it's not yours. You guys have done this to more than enough taxpayers, that its well enough for a class action. I'm not understanding why you are holding on to my federal return. I'm giving it until the beginning of next week to get into my account and that's it. You guys received it this week, and you had enough time already to put it in my account. Are you guys planning on stealing it?
Hello Letitia. I am sorry to hear that your experience with the "pay with refund" option was not what you were expecting. We do appreciate you using our software for many years. When you choose the option to pay with your refund, a temporary bank account is set up for you with our banking partner. Your entire refund is sent there, the fees are withheld, and your remaining refund is sent immediately to your bank account. We try to make this process clear when you sign up for it. If your refund was less than expected, it is likely the IRS made an adjustment. Please sign in to your account and select "Support" in the upper right-hand corner to send us a message regarding your concern. Our friendly and knowledgeable support staff is always happy to assist you via email free of charge. Your message will go to a live person, who will respond within a few hours. We also offer a live chat support option if you would like to upgrade to the Priority Support version of the software.
I spent several hours entering all my information to learn after I completed my return that I needed one more form and they did not have it. I was unable to complete my return with them because their software did not support the form. The software was fairly easy to use, but not having the adequate forms is not acceptable. If your tax return is easy this might be an ok software tax platform, but if you have anything additional, I would NEVER use this software.
Hello Gregg, we are sorry to hear we were not able to support your situation this year. Our software supports many situations and levels of complexity, without increasing the cost. Our software provides a list of all our supported forms for Federal and State on our homepage. If you have any questions, we are happy to have you reach out to our Customer Support team by signing into your account.
On a positive note, FreetaxUSA is pretty easy to use, only if you don't have but a few documents. There is basically no support. You have to email your question, wait for a response and hope you asked the right questions. The generic response is not helpful. The find extra deductions is lame. First and last time I will use. Paid for the deluxe should have just done the free, with the same outcome. I've used TurboTax. For years, this year they have made filing more difficult so I thought I would try something else. Lesson learned.
Hi Lucy, we are truly sorry you did not receive the Customer Support you had expected. We aim to provide an excellent service for our customers and are sorry we have not met your expectations. Our Deluxe support package includes communicating via live Chat. We would love to see what we can do for you and to see how we can improve. Will you please log into your account and select "Deluxe Support" to begin a chat with us or send us a message. We look forward to hearing from you.
I filed early and it says my return was already completed on January 31st and that funds would be deposited by February 2nd. I haven't received it and looking at past reviews, it looks like FreeTaxUSA is nothing but a scam.
ETA: They can't even get it right between state and federal. Their customer service is almost non-existent and replies are obviously copy and paste. Then they try to send you to other sites that have nothing to do with the question. Definitely stay away from them at all costs. They charge extra fees that they don't disclose prior and find ways to not give you anything. Nothing but a scam.
Hello Kara, we are sorry for the delays you have experienced in waiting for the IRS to process your refund. Once your return has been accepted, the timing of your refund is in the hands of the IRS. If your return has been accepted, this means the IRS has your return and is working on any available refund. Please continue to check the status by going to the IRS website at www.irs.gov/refunds. If you have concerns about how your return was filed, we'd be happy to help. Please sign in to your account and click the "Contact Support" link.
Fabulous very easy to follow--- free for bank interest hr block charged for that very happy with the format so awesome with directions--- perfect i will always use Free Tax USA just love free tax USA thank you
Hello Shelley! Thank you so much for your feedback. We appreciate you taking the time to reach out and review your experience. Thank you for choosing to file with FreeTaxUSA!
I used this as it was suggested for veterans as a free tax site. Now reading reviews after, I should have double checked. They're telling me one of my questions is incorrect. I've double checked. When I go in they ask if I want to upgrade as the upgrade can figure it out for me. It already cost me 15$ for the free service. Like 15 isn't a big deal but it's the point. State that ahead of time. Now trying to strong arm me into paying more, I'm going to request a refund and go elsewhere
Hello K.R. We are very sorry that you have had trouble with our service. Our Customer Support team would be happy to help you with the alert you are receiving. You can contact our support team from within your account for no additional fee. Please log into your account and select "Support" to send us a message.
Used this site yesterday and today the debit card I used on their site yesterday was robbed. I did not use that card for any other purposes recently.
Hello John, we apologize that you have had trouble with our service. Our Customer Support team can help you resolve any issues with your card as they pertain to purchases used for our service. Please log into your account and select 'Support' for more assistance.
From the business
FreeTaxUSA is an authorized IRS e-file provider. The company has securely filed millions of federal tax returns with the IRS. Each year, the website helps taxpayers save millions of dollars in tax preparation fees with free federal and low-cost state offers.
Each tax year, a team of tax analysts updates the software to the latest federal and state standards. The software incorporates new credits, deductions, and changes to the tax code. Once the software is updated, it goes through a rigorous testing and approval process with the IRS and each state. This ensures the software is ready for the new tax season.
FreeTaxUSA is 100% made in America. All customer service representatives live and work in the United States. When you file your taxes with FreeTaxUSA, you are supporting American families and creating American jobs.
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Hello Deborah. I am very sorry of the frustration this has caused. The fee we charge is for the preparation of your state return. The method of filing is always free. In general, the IRS determines if a return is eligible for e-file or not. For instance, if it is a prior year return, then the IRS requires those who file through self-preparation sites to mail in their returns. Our customer support team would be happy to review your account and discuss any questions you have regarding your return and why it cannot be e-filed. To contact them, please log into your account and use the "Support" button in the upper right corner of the screen to send a message. You may also contact our customer support team by emailing them at Support@FreeTaxUSA.com. Thanks