We booked a transfer from Grand Hotal National Luzern to Zarmatt. Fully paid it upfront with our cc. We booked a mercedes V class van to accomodate our needs. The first driver after we asked him he said he does not have the V class mercedes but a vw turan which could.not accomodate our needs. Too small. Then the support promised to get another driver. After 10 hours they sent another carrier. 1 hour later he cancelled. Then 1 am the day before the transfer they confirmed a third carrier with a mercedes v class. Our ride was for december 23rd 2025 at 1059am. We tried to contact the driver in vain. At 1101 we received thw following message from the driver " Good day Mr
I'm sorry for the trouble...
I made an offer at Get Transfer yesterday...
They assigned me the trip at 1:30 in the morning...
I only saw it now that I had a ride...

I've been waiting for my money from get transfer for 2 months
It's Christmas and I can't buy anything for my children...

Sorry, the last money I have
I don't want to pay for gas for my kids!"
So we informed gettransfer.com
They said they need time to investigate the matter and cannot refund our money for now.
We booked an ubber as we had no other option to travel.
This is clearly a company with very low service and probably a scam. Note that cancelation policy was 100% non refundable if we were to cancel the ride. We paid 565 euro to them and now an extra 912 swiss francs to ubber as this was a last minute booking
Be aware this gettransfer.com is a scam

I drove passengers through their app and they didn't pay me for the ride. The ride was in April.xxxxxxxxxxxxccc

Everything was perfectly organized, thank you for your care and attention to detail. Everything was perfectly organized, thank you for your care and attention to detail.

The transfer exceeded my expectations! Convenient, reliable and comfortable._____________________________________________________

Very satisfied with the choice of transfer. The driver was attentive and polite.__________________________________________________________

Thank you for the prompt organization of the transfer. Everything was done at the highest level!______________________________________________________________

Great experience using the shuttle service! Very convenient and economical.________________________________________________________________________

Moving to a new apartment was stress-free thanks to GetTransfer's spacious vans and helpful drivers.___________________________________________________________________________________

GetTransfer and its drivers are not trustworthy at all.
First transfer I booked with them was incorrect, as the car they came up with was way smaller then ordered and when they brought a bigger one that was the correct size they charged a lot for it.
Therefore I didn't feel comfortable to use them for the return way, also because they wouldn't agree to bring the correct size for the offered amount of money. Even though I had sent Get Transfer pictures of the car, that was clearly not having enough seats and luggage space as offered.
Since then I have a credit on the platform that they don't agree to reimburse.
Now my father had a flight to catch in the Dominican Republic and I booked him a transfer with the credit I had on the page. The night before (9pm) the driver Whatsapped me, that he can't do the transfer because the toll roads are more expensive than he thought when quoting. It's weird because the exact same route has cost the same prize before on my transfer, a competitor here in the DomRep.
Anyway I wrote Get Transfer and they found another driver. This driver then texted me at 10am (flight left at 4pm and it's a 2hr drive) that he wants 30% more money or he won't pick me up. When I told him that this is blackmail he called me a Fag (Maricon) and left me a horrible voice message. After that he deleted everything but I have screenshots and saved the message.
Now I had obviously enough and wrote Get Transfer that I want my 200$ back that I have as credit. I received a one-liner that they do not do refunds.
Think about it before you use this platform. I cannot recommend it at all.
I have screenshots and emails that prove every single thing I wrote. Trust me.

Pickup Location - 8:30 AM
Hertz Car Rental
Address: Hardergarage Hilber GmbH, Hauptstrasse 4,3800 Interlaken, Switzerland
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Google Maps - Plus Code
MVJ6+R7 Interlaken, Switzerland
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Rest Stop Location (Lunch & Sightseeing) - 2 Hours or Less
Village
Borghetto Sul Mincio, Italy
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Google Maps - Plus Code
9P3F+CM Borghetto, Valeggio sul Mincio, Province of Verona, Italy
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Drop-off Location
AC Hotel Venezia
Address: Rio Terà Sant'Andrea, 466,******* Venezia VE, Italy
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Google Maps - Plus Code
C8P9+W7 Venice, Metropolitan City of Venice, Italy

$967.10 USD

I'm writing this review in hopes that the word will get out that this company is a fraudulent organization and hopefully warn consumers not to hand over their money. This organization needs to be shutdown. Like many others, I have been trying to obtain a refund for unfulfilled travel services over the past 1 year. I purchased travel via GetTransfer.com in January 2020. We had to cancel our travel plans in March 2020 due to COVID-19 travel restrictions to foreign countries from the USA. I filed for a refund in March 2020 in the amount of €849 ($967.10 USD) (legally within the cancellation period allowed). As of today, GetTransfer.com has failed to provide a refund. They continue to provide false information and excuses regarding issuing a refund. I've filed complaints with the FTC and IC3 consumer agencies. I filed a complaint with the Better Business Bureau (BBB). GetTransfer.com has failed to respond to all of the complaints. The BBB informed me that many consumers have filed complaints and they currently have a "F" rating. I've also filed a complaint at the Stockholm Chamber of Commerce in which they claim to be a member. I've come to the conclusion that I'll never get my money back. I've consulted with an attorney and they told me that GetTransfer is structured in a way that would cost thousands of dollars in arbitration fees and furthermore would probably end up nowhere since they're main operations are in Hong Kong.