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GoodRxReviews 605

2.5

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GoodRx Reviews Summary

GoodRx has a rating of 2.5 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55

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North Dakota
1 review
4 helpful votes
Follow Roger M.
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I first heard of www.goodrx.com from my Dr. when she told me I needed medication for pneumonia. I chose the Walmart closest to home, she printed out the discount coupon, and I went to the Walmart pharmacy for the first time. When I got there they told me that these coupons aren't all that great they don't work well, and they don't make much difference, blah, blah, blah... I told him we just printed this page out at my Dr's office within an hour. The pharmacist just argued and said," it doesn't make much difference., they're not good discounts,.". What happened there was my first visit to a Walmart pharmacy cost me 25% more than it should have, a call to the www.goodrx.com customer service, and another trip from the boonies back into town to clear this up. The customer service at wwwgoodrx.com seemed fine. They told me they have a contract with Walmart and that they are obligated to give the discount and will honor their discount program but I had to go back with my receipt and coupon page that my Dr. printed out for me. This is just another example of the many ways Walmart will take advantage of people and rip them off in every way that they can. I will not be back to their pharmacy for any reason. There are plenty of other more legitimate businesses around.

Date of experience: June 8, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi Roger - sorry for the experience you had. As you indicated, Walmart is contractually obligated to honor our coupons, and we're happy to assist you if you're having issues. Please email help@goodrx.com for more information and assistance.

Florida
1 review
2 helpful votes
Follow Alan s.
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Searched and printed current coupon for 9 pills sumatriptan 100mg tab for zip ******* for cvs... price 25.06. (Not even the cheapest price by the way). I saw the disclaimer so was prepared for a possible price difference but not the 122.00 actual price when called the *******911 customer help number printed on coupon was given spiel and price not guaranteed and when challenged the huge difference they said I called the wrong number and was transferred to *******636 who said not connected to goodrx and transferred me to another company rxcard. No one could explain to me why I kept getting transferred or why the drastic difference in pricing. Unbelievable

Date of experience: June 8, 2016
GoodRx R. — GoodRx Rep
over a year old

Alan - sorry for your issues. Our prices are accurate and we'd love to help - email help@goodrx.com and we'll get back shortly to help solve to your liking.

Florida
1 review
0 helpful votes
Follow Colleen Q.
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Wonderful company - so far so good and savings are great.

Date of experience: June 7, 2016
California
1 review
1 helpful vote
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I can't say enough good about my Good RX experience. Kaiser wanted to charge $200 per box for Lidocaine 5% patches. I said, heck with that. Out of desperation checked on line and found Good RX. Lowest price was Walmart - printed out coupon and had prescription transferred there. Price has been $70 per box for about 2 years. Had to get new prescription - went to pick up but didn't bring my Good RX coupon. Assumed they had it on file. They couldn't find it and the lady gulped and said the two boxes were now $800. I said - I checked yesterday and Good RX was 70 per box. Home I went - printed out the Good RX coupon and today picked up my usual 2 boxes for $140. Walmart honored the coupon and I'm going to get multiple refills soon as obviously Big Pharma is doing it's best to screw anyone and everyone with these horrendous price increases. That being said, I haven't had to buy anything else as I have Kaiser, but I would have had to just forego the patches at the price without Good RX and that would have been awful.

Date of experience: June 5, 2016
Connecticut
1 review
1 helpful vote
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Very impressed!
June 4, 2016

I went to my pharmacy to pick up an antibiotic. With my insurance, the cost was $26. With the GoodRx app coupon, my cost was only $11. And it was so easy to use. My pharmacist thought it was great!

Date of experience: June 4, 2016
Florida
1 review
2 helpful votes
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Purchased 60 tetracycline pills at CVS for $10.39 using GoodRX coupon. Better than paying $663.00 for 120 of the same pill without coupon. Hard to believe!

Date of experience: May 29, 2016
Texas
2 reviews
13 helpful votes
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GoodRX is a joke!
May 27, 2016

Just got back from the pharmacy. I took the print out of the price on the script, that I printed out yesterday, and the pharmacy said that the price was 3(tree) times as much. Called GoodRX on the spot and after holding for over 10 minutes on my cell - costing me minuites - GoodRX said that the pharmacy was correct since the dosage was different. This was for a colonoscopy prep. It's powder in a plastic bottle that is a standard.
In addition the pharmacy just flat lied and then made up a bunch of stuff to explain why what they supplied was not what the doctor ordered. If it's generic, fine, I get it, but part of the excuses they gave was that the price quoted from GoodRX was generic.

As an aside this was Wal-Mart - figures. It's also a bit disturbing to watch, while I was on hold, and see one of the pharmacy techs repeatedly stick her fingers in her mouth and then manually count out pills and put them in a bottle to fill a script.
************************************************************
Follow-up: It's interesting that a rebuttal shows up here on the site from GoodRX but you can't see my response to GoodRX with the specifics of what is wrong with their rebuttal. I can only respond to them with a private message.

It would appear that someone doesn't want the entire exchange to be seen!
***********************************************************

Date of experience: May 27, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi Harry - While we're sorry for your experience, we just want to be clear - our price was correct, but it sounds like you looked up the wrong dosage, form and quantity? We always want to ensure that folks have a good experience with us, and you're welcome to email help@goodrx.com so we can help resolve.

New York
1 review
9 helpful votes
Follow Beth M.
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I had their discount card for my pain medicine prescription because United Healthcare keeps refusing to cover my medicine. Well so does "Good" Rx. When I called, a very snotty woman gleefully told me they were allowed to discriminate against me by law. I hope with all of my being that this woman develops a chronic pin condition. GoodRx sucks!

Date of experience: May 23, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi Beth - I think you have the wrong company. GoodRx provides no services based on gender; we simply provide you with information and discounts to use at the pharmacy. I'm sorry for your experience, but I don't think we're the enemy here. It sounds like you're having an issue filling a controlled prescription, which can be challenging as many pharmacists are very cautious about filling those prescriptions and they may not honor GoodRx coupons (as we explain on the website), but that would be the pharmacist's choice, not ours? Please contact help@goodrx.com if we can be of further service.

South Carolina
1 review
1 helpful vote
Follow Steven B.
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I needed several kinds of eye drops for cataract surgery. I priced them at Wall-mart and they came to about $500. I heard about GoodRx and checked prices there. (Even Wal-mart was cheaper on GoodRx than what they had quoted me as a walk-in.) I found that a nearby Kroger was the cheapest, had the Dr. call in the prescriptions, and I printed out the GoodRx coupons. When I walked in I would have bet they would not work. BUT I was wrong. The store quickly and cheerfully took the coupons and the eye drops cost me only $380. That is still too much, but a huge savings. I am impressed! I now have the Android AP also.

Date of experience: May 23, 2016
Pennsylvania
1 review
9 helpful votes
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Saved me $490
May 20, 2016

I started a new job and my health insurance hadn't kicked in yet. I went to pick up my wife's medication and the cost was $530. I never realized how much the out of pocket cost was because my old insurance covered it. I did some research and found goodrx. I thought it must be a scam but what would I have to lose? I didn't have to fill out any personal info and there didn't seem to be any catch. I gave the pharmacy the coupon and it brought the cost down to $40. I couldn't believe it. I'm totally blown away. Goodrx saved me $490!

Date of experience: May 20, 2016
Colorado
1 review
3 helpful votes
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Thanks GoodRX
May 18, 2016

Since we don't have prescription drug coverage I looked into GoodRX. I have used it 6 times already and I am very pleased. The savings have been incredible and I am very grateful for GoodRX! Thank you so much.

Date of experience: May 18, 2016
Texas
1 review
4 helpful votes
Follow Lynn M.
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I've had many canine prescriptions filled at Walmart in Renton, WA. Now all of a sudden they refused to fill it and honor the Good RX coupon. Can they do that? It was for 5ml Prednisolone Acetate. Good RX has saved me hundreds of dollars for my animals especially. I am a breeder/exhibitor and have more than one animal. So grateful to have my Good RX card!

Date of experience: May 13, 2016
New Jersey
1 review
2 helpful votes
Follow Fiona D.
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Thanks goodrx. You just saved me $155. Girl at Walgreen didn't know if it would work, but she put in all the info from the coupon on my phone and the price went from over $170 to $16. I would suggest just asking them to put in the codes even if they having heard of it. Worked for me

Date of experience: May 12, 2016
Georgia
1 review
5 helpful votes
Follow j s.
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I've been using GoodRx coupons for my old dogs' pet medications at my local Kroger pharmacy for about a year, now with no problems. The other day, however, the pharmacist refused to honor the coupon price. The cashier (tech?) informed me it was the pharmacist's prerogative to honor it, or not.

The GoodRx website states that pharmacies are contractually obligated to honor the discounted price. - turns out, this is not the case. I called the number on the coupon and talked to a representative from a company called Catamaran - which also, evidently, handles GoodRx issues. He said that if the medication is a controlled substance, the pharmacist is not required to honor the coupon price. GoodRx should put this information on their website and not include pharmacies that refuse to honor the discount for these medications.

I will be taking by business to a different pharmacy, in the future.

Date of experience: May 10, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi JA - Thanks for your feedback. It is true that controlled substances are honored at the discretion of the pharmacy, which is why we provide that information on every page of the site where we provide coupons for controlled substances. We continue to provide coupons because we find that in 99% of cases, pharmacists will in fact honor the coupons, and we'd hate to not provide savings when it's highly likely you'll receive them. I hope that makes sense.

California
1 review
2 helpful votes
Follow terri K.
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I printed a coupon for Lumigan which was supposed to save me about $100. When I got to Walgreens, they didn't honor the coupon because it is for a generic brand, which by the way, has not been made yet. So the pharmacist ran the coupon through to see if it would work, and the price with the coupon came to $156 which was more than I pay without a coupon. My opinion of this site is, don't use it. IT IS A SCAM! I gave it one start, because I had to pick one.

Date of experience: May 9, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi Terri - Sorry about your experience. Not sure we understand your complaint - there is no brand-name available anymore for this prescription. The price is $56 at Walgreens; if the pharmacist quoted you another price, they are incorrect and we can help. Email us at help@goodrx.com?

Washington
1 review
1 helpful vote
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Life saver!
May 3, 2016

This website literally has lifted the biggest weight off of my shoulders. I currently do not have health insurance so therefore my (typically free) medicine for my epilepsy would cost me $380 for a 90 day supply for the generic. Remember this is the first time I had ever attempted using this website. I showed my pharmacist the coupon, and even to her surprise, it worked. Not even a ten minute transaction saved me over $350. I initially payed $15 and some change for a 90 day supply of my medicine thanks to this website!

Date of experience: May 3, 2016
GoodRx R. — GoodRx Rep
over a year old

Happy we could help!

Washington
1 review
7 helpful votes
Follow John b.
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While saving money may be good for customers, they are pure evil for which ever pharmacy you choose to go to, which is why some pharmacies have decided to not except them anymor. These discount cards interrupt how pharmacies run their busines. How this works is say a prescription cost $500, you bring this coupon in and lowers it to $100, sweet right, wrong! The pharmacy then looses about 400 dollars on the med because unlike true insurance, these discount cards give little to no reimbursement back on the med that the pharmacy paid to get. It's like working hard for two weeks to get that pay check and your boss says "I have this discount card so I only have to pay you 10% of what I pay you normally, but you've been working here for years saving money so I know you'll be fine". So when you submit this card you're causing that pharmacy to loose money which then means they have to cut staffing to reflect that, which then means an over worked pharmacy tech looses their job, but hey anything to save yourself a couple of dollars right?

Date of experience: May 3, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi John - Appreciate you sharing your thoughts on this issue. It's important to correct your statements, however, because it sounds like you have some fundamental misunderstandings of how prescription discount cards work. Specifically:

1) As any pharmacist knows, discount cards do not send reimbursements to pharmacies at all. Rather, pharmacy discount cards provide a consumer with a discounted price off the high retail prices that pharmacies typically charge. The patient pays the pharmacy the entire cost of the drug.

2) Per your claim that pharmacies "loose 400 dollars", the price the consumer pays with a pharmacy discount card is almost always higher than the amount that the pharmacy would receive from a consumer using insurance. Let's be more clear - the pharmacy makes MORE profit from of the person using a discount card than the person who has insurance or Medicare. That should make you happy, not mad?

3) Your complaint above makes it sound like pharmacies are being forced to accept this 'pure evil'. But your pharmacy chose to accept the contract offered to it and they accepted these rates. So, if cards are 'pure evil', then why did your pharmacy sign a contract agreeing to accept them? It's a free country, after all.

4) Virtually all of the pharmacies that GoodRx works with are thrilled to have new customers who can finally afford the medications their doctors prescribe. Not sure where you're hearing about pharmacies that don't accept them - we only list pharmacies who have contractually agreed to accept our coupons.

5) GoodRx lists many prices, not just coupons. If your pharmacy wants to send over their cash prices, we'll be happy to list them. I just hope that your prices are fair prices that provide you with a reasonable profit but also ensure that Americans can afford their prescriptions.

6) "Lose" is spelled with one o - not "loose". Sorry, Mom's an English teacher.

Hope this clarifies things a bit. Happy to continue the conversation - feel free to reach out to us at help@goodrx.com.

Arizona
1 review
4 helpful votes
Follow Suzanne R.
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The seizure medicine for my dog was around $35 a month last year. This year, it went up to $95! A month! I went online after paying that for a couple of months and found GoodRx. They had my local CVS as offering it for just under $15. I went over there, fully expecting the coupon not to work. It did! I was so thrilled! And if I get his meds three months at a time, it'll be a total of about $38! I am so happy!

Date of experience: May 2, 2016
Florida
1 review
3 helpful votes
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Great savings
May 5, 2016

I used goodrx to get a prescription my insurance stopped covering. CVS wanted to charge $205 for it, but with goodrx it was $58! I called the pharmacy and they said they would honor goodrx prices, but I was still skeptical. I printed out the coupon and gave it to the tech at checkout. They were quick and easy to process. I am so happy that I can still afford my prescription.

Date of experience: May 2, 2016
Florida
1 review
12 helpful votes
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Pharmacist says no one in the area still accepts good rx... they aren't paying the stores, so now no one around here accepts the good rx coupon...

Date of experience: May 1, 2016

From the business

***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email help@goodrx.com and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***


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Founded in 2011
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