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GoodRxReviews 605

2.5

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GoodRx Reviews Summary

GoodRx has a rating of 2.5 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55

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North Carolina
10 reviews
58 helpful votes
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It works for me
February 19, 2016

Used at Walmart several times with significant savings.

Date of experience: February 16, 2016
California
1 review
3 helpful votes
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It works but...
February 18, 2016

I have been using my goodrx coupon for awhile and just was informed by Walgreens that they no longer honor it, in fact they said they stopped honoring it 8 months ago--funny, since all but 1 of those 8 months I was able to get 1/2 off my medication w my code. Last Dec it wasnt honored, yet it WAS honored Jan and Feb... wtf?

Date of experience: February 15, 2016
GoodRx R. — GoodRx Rep
over a year old

More than 3.5 million people use GoodRx to save on their prescriptions every month, and every coupon we display is based on current contracted relationships with pharmacies. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers rarely respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more. We'd really like to help anyone who has an issue with GoodRx. Please email info@goodrx.com if you'd like help. Thanks.

Tennessee
1 review
7 helpful votes
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Bogus Coupons
February 16, 2016

A doctor told me to try Good Rx for two of my prescriptions that were costly. I printed out two coupons and took them to Publix which showed the best price for the Good Rx prescriptions. The pharmacist said the coupons were bogus. One medication they did not even carry and the other coupon price was false. The pharmacist said to me, "I do not know where they come up with these coupons, we do not honor these."

Date of experience: February 13, 2016
GoodRx R. — GoodRx Rep
over a year old

More than 3.5 million people use GoodRx to save on their prescriptions every month, and every coupon we display is based on current contracted relationships with pharmacies. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers rarely respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more. We'd really like to help anyone who has an issue with GoodRx. Please email info@goodrx.com if you'd like help. Thanks.

Florida
1 review
2 helpful votes
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Winn Dixie, or Target, & Plublx in Tampa, FL

Date of experience: February 11, 2016
GoodRx R. — GoodRx Rep
over a year old

More than 3 million people use GoodRx to save on their prescriptions every month. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers never respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more. Please email info@goodrx.com if you'd like help. Thanks.

Georgia
1 review
9 helpful votes
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Scam
February 3, 2016

Tried to use my coupon from a goodrx which was a recommended Publix. The pharmacist just smiled and said they didn't honor those goodrx coupons or cards.
Publix said they quit accepting goodrx over a year ago

Date of experience: January 31, 2016
GoodRx R. — GoodRx Rep
over a year old

More than 3 million people use GoodRx to save on their prescriptions every month. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers never respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more. Please email info@goodrx.com if you'd like help. Thanks.

Missouri
3 reviews
12 helpful votes
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Definitely a Scam
January 28, 2016

I did some research. I filled my prescriptions today at Walmart Pharmcy. I found GoodRx's card in my mail when I got home. After trying to see if GoodRx was a scam I found this page and GoodRx's website. I put in one of my prescriptions into GoodRx's search and my town. I paid $10 (my Insurance's copay) for Fenofibrate. According to GoodRx's website Walmart pharmacy would charge me $28.39, almost three times what I actually paid. What I am gathering if you use GoodRx, your insurance is not billed for their portion hence why its higher after trying to use GoodRx.

I think the doctor that posted a review was dead on. Once you use GoodRx's discount card, you very likely will find your information sold, maybe even your identity stolen. My advice is to tear up the card the moment you receive it in the mail and toss it in the trash where it belongs.

To good ole Douglas, you are nothing more than a lying *******@Admin, the name was not personal information, why you may ask is because he is posting to this page under that name. That makes it public information as everyone can see it.

Date of experience: January 25, 2016
GoodRx R. — GoodRx Rep
over a year old

More than 3 million people use GoodRx to save on their prescriptions every month. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers never respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more. Please email info@goodrx.com if you'd like help. Thanks.

Florida
1 review
3 helpful votes
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I went to Walgreen with my prescription and they filled using RX coupon for a little more than coupon stated. When I went for 2nd refill, it was 3 times more. I took the prescription to Target and they gave me coupon price. Now Target wants to double the coupon price and says it doesn't guarantee the coupon price. I also found out that you can only change pharmacy's twice for them to honor the coupon. If you have gone to a previous pharmacy, they wont allow you to switch a second time. Keeps you from switching pharmacies to honor first RX coupon. That's why they keep raising the price since they know you have reached your limit in pharmacies and have to use them again. What a racket.

Date of experience: January 24, 2016
GoodRx R. — GoodRx Rep
over a year old

More than 3 million people use GoodRx to save on their prescriptions every month. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers never respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more.

Please email info@goodrx.com if you'd like help. Thanks.

New York
1 review
1 helpful vote
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Just used the app at Walmart in Cortland ny. The drop off lady was aware of goodrx and just punched it in. No insurance card needed. It was 109$ and I got it for 54$ the exact price listed on the app. Very happy!

Date of experience: January 23, 2016
Nebraska
1 review
3 helpful votes
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GoodRX is AWESOME!
January 25, 2016

My veterinarian wanted me to pay $111 for 120 pills of my dogs seizure medication, I asked them to call in a script to CVS Pharmacy instead & used the GoodRX app & got it for $23 for 180 pills! Thankful this worked!

Date of experience: January 22, 2016
Virginia
1 review
8 helpful votes
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This was a lifesaver.
January 18, 2016

I'm sorry all these other reviewers had negative experiences with GoodRx. Maybe the problem is their pharmacies. I just got a prescription filled that was quoted as $213 with my new insurance for $75 with GoodRx - and the Walgreens where I went was more than happy to use the coupon. Granted, it's hard to get excited about paying $75 when I used to pay $15 with my old insurance, but it's tons better than $213!

Date of experience: January 15, 2016
Kansas
2 reviews
23 helpful votes
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GoodRx.com has saved my patients hundreds of dollars and has saved our practice frustration and phone calls. It is easy to use and provides a much needed service for patients who either have no drug coverage or who cannot get their insurance company to authorize payment for expensive medications. All the major pharmacies participate and on many medications the savings are substantial. I have had patients actually call back in tears thanking me for pointing them to this site.

I've read some of the negative reviews on this site. Let me say I've been using GoodRx.com for personal use as well as recommending it to our patients and have had overall very good results. Not every drug made will have a substantial discount, but many do and many of those that do are ones that are quite commonly used. Also, it is important to know that this discount acts in lieu of insurance, not along side it. If you already have a low copay with your insurance this will not help.

Date of experience: January 13, 2016
Texas
1 review
3 helpful votes
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I got a quote for Abilify, 10mg for a little over $200 for 30 pills, when I printed the form it was close to $400, this place is a rip off. Don't waste your time.

Date of experience: January 11, 2016
GoodRx R. — GoodRx Rep
over a year old

More than 3 million people use GoodRx to save on their prescriptions every month. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers never respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more.

Please email info@goodrx.com if you'd like help. Thanks.

Georgia
1 review
8 helpful votes
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My insurance company was giving me all sorts of problems in trying to refill an Rx a month early--I needed the meds since I was going out of the country for an extended period. The retail price at my local Walgreen's was over $450.00. I found the GoodRx site, printed the coupon, and the same Walgreen's filled the script for $46.00. GoodRx solved my problem and saved me over $400! Very impressed!

Date of experience: January 8, 2016
Pennsylvania
1 review
9 helpful votes
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I first used GoodRX just over a year ago and was surprised at the savings even when compared to my insurance, it made sense to pay out of pocket and use GoodRx. Then I tried to use it again for a different script and the experience was totally different. I went to three pharmacies and none would honor the GoodRx price. Now that I'm about to refill the first prescription, the price has nearly quadrupled and is now significantly higher than I can get through my insurance. I guess as many have stated this is hit or miss, but don't be surprised if you are in for a poor and embarrassing experience at the counter.

Date of experience: January 5, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi Michael - sorry for your difficulties. GoodRx only provides coupons that are based on actual contracts with pharmacies. If a pharmacy is refusing a coupon, it's most likely because the pharmacist either doesn't understand how to process our coupon or doesn't want to provide the discount to you despite our contract. 99% of folks who use GoodRx don't have any issues, and when someone contacts us (info@goodrx.com) we can almost always resolve to your satisfaction. Again, sorry for your issues, but we'd be happy to help resolve it if possible.

Louisiana
1 review
7 helpful votes
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Big savings!
January 8, 2016

I am in between insurance coverage and had Vancomycin filled today. Without the coupon I would have paid $800 but with the coupon I paid $310. I am so thankful that I had this coupon! Walmart did not hesitate redeeming it. I suggest calling pharmacies to make sure they use the Goodrx.

Date of experience: January 4, 2016
Kansas
1 review
14 helpful votes
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One of the reviews on this site stated that they trusted the GoodRx card because it came from their Doctor's office.

Don't let this influence you. I just got a whole packet of these cards in the mail with a holder so that patients could pick them up. I'm sure a lot of other doctors get the same thing. Some put them out without checking into them thinking they are helping their patients. I'm skeptical, so I look into things like this when the come across my desk.

It looks like most pharmacies DO NOT take this card. You may get a discount from some pharmacies; probably most likely because they GIVE you a percentage off to keep you happy, not because they've actually signed up for the card.

Interestingly, the company gets no money from you, the card user, nor do they get money from the Pharmacy. How do they make any money, you might wonder? Probably data mining. They get people to take the card, get them to go to their website, maybe enter some personal information and then they sell that information to other companies.

This company isn't really in the business of discount prescriptions. They are in the business of getting your personal information and selling it to whoever will pay for it, whether the buyer is legit or not.

If you want to use this card, go ahead and try. You might get a discount. You probably won't. It won't hurt (in most cases) to ask. But do not go to their website and give them any personal information. It won't get you a discount and you'll be giving them what they want for FREE.

By the way, I suspect some of the positive reviews here are "planted" by the company producing the cards. I doubt that many people have had a positive experience with these cards.

*********************

I have read the response by the company representative (below). I've called the local pharmacies in my area (Walgreens, Walmart, Albertson's, Medicine Shoppe.) None of them accept GoodRx.

I stand by my review.

The responses suggests that they have a "contract" with pharmacies. However, in most states a contract, by definition, to be legal, must contain one party giving the other party something in exchange for something in return. GoodRx does not help pay for medications. They provide nothing to the pharmacy. They also have no financial relationship with the "customer," the person buying the medication.

I still would like to know how this company can be successful, if they are not being paid by the doctor, by the card user or by the pharmacy.

Date of experience: January 4, 2016
GoodRx R. — GoodRx Rep
over a year old

At GoodRx, we love doctors. In fact, a huge number of people come to GoodRx because their doctor recommends us. However, this doctor seems to just not like us. Unfortunately, virtually all of his claims above are simply wrong. We sent him a note to discuss, but he failed to respond.

Specifics:

1) Despite his claim, virtually every pharmacy in the US will take GoodRx discounts. Our prices are based on contractual agreements with pharmacies.

2) "Data mining"? Sorry, we don't sell our user's personal information. Simply false. It's a bit upsetting to see this doctor write something so completely unsubstantiated. Please provide proof if you think we're selling anyone's data for profit.

3) "You probably won't get a discount." GoodRx helps millions of people every month find discounts, and the average person who uses us saves a ton.

4) "We plant reviews". Sorry, wrong again. We're a small company who lives and dies on the trust and faith of the Americans who use us. You may find it hard to believe, but most people who use us actually like us. Love us, in fact.

We're disappointed when people, especially doctors, make silly claims because they're simply having a bad day. We're happy to have a dialogue with anyone who wants to know more about drug prices and how/why we do the things we do - we have nothing to hide. We hope that the reader will understand that just because someone has taken the time to make up lies on the Internet doesn't make it true.

Thanks for listening.

Michigan
5 reviews
7 helpful votes
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Extremely helpful
January 7, 2016

They list multiple pharmacies and allow you to specify dosages and quantity.

Date of experience: January 4, 2016
New Jersey
1 review
14 helpful votes
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I've never been so humiliated in all my life. The pharmacy tech at Walgreens said they do accept discount cards but not GoodRx. When I pressed he got the pharmacy manager who mirrored the same words. Then he explained that they coupons they produce put the pharmacy in the red because the displayed price doesn't even cover the ingredient cost of the drug. I took back my coupon and went to CVS, same story there as well as Walmart. All three can't be wrong. There should be a law that protects consumers from these types of companies. What a SCAM!

Date of experience: December 31, 2015
GoodRx R. — GoodRx Rep
over a year old

More than 3 million people use GoodRx to save on their prescriptions every month. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers never respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more.

Please email info@goodrx.com if you'd like help. Thanks.

Florida
2 reviews
5 helpful votes
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They list pharmacies who do NOT exist.
They list med. S & price for pharmacies who NEVER CARRY IT.
Nearly everyone DENIES the fake coupons.
Prices never right.
SPIES and RECORDS confidential med. S, endangering from home break-ins.

Utterly useless and worse FALSE INFORMATION.
Heck, Walgreens gave a deeper discount by using a generic code (refused Good Rx)

Date of experience: December 23, 2015
GoodRx R. — GoodRx Rep
over a year old

More than 3 million people use GoodRx to save on their prescriptions every month. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers never respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more.

Please email info@goodrx.com if you'd like help. Thanks.

New Jersey
1 review
3 helpful votes
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A doctor told us about this GoodRX. Try to get discount under GoodRX with CVS for Tribenzor 40-5-12.5. Got no discount at all. CVS just jacked up the price with the AARP insurance from $45 copay to $58 copay. These drugs companies and pharmacy's are just ripping the people off and Congress passed a law not to all negotiation so obviously the legislators are not working for the people. What a country!

Date of experience: December 16, 2015
GoodRx R. — GoodRx Rep
over a year old

GoodRx discounts are designed to be used instead of Medicare, not in conjunction with Medicare. We can often find savings, especially if you're in Medicare's donut hole.

From the business

***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email help@goodrx.com and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***


goodrx.com
Founded in 2011
Santa Monica, CA