GoodRxReviews 605

Why do these faceless corporations always evolve away from customer service/care. When I first used GoodRx, it was relatively easy and efficient. I was impressed, especially with the relative ease with which I could refill a prescription. However, as this group has grown, they have clearly lost sight of the customer. Why? Because they are now more focused on getting their customers to upgrade to the "golden membership" level. Never mind I could care less about upgrading to any other level. Today I was finishing my dr. visit and was prompted to identify my pharmacy- odd, because it used to take you to that page automatically- not this time. An alien window popped up informing me I needed to "confirm" my home address. Errr, okay, but why? My address hasn't changed but whatever. Clicked the box and a simple window popped up with basic address boxes- I dutifully filled out the info and hit confirm. Wrong- another window pops up with the "oops, something went wrong" BS. But they provided a toll free number to call for "help." I'm rather peeved now because this is completely unnecessary, from a returning customer point of view. Yet I called the number and guess what? This entire confirm address crap is a charade to get me to upgrade to the Gold Membership plan! What?! I'm super busy and I just want to get my prescription filled- I don't want to be funneled to their asinine Gold Membership plan. It took me the better part of an hour, complete with multiple phone calls, to finally just get 1 prescription sent to my pharmacy. Well, I'm out! Their sales goals are obviously what they're focused on, never mind what the customer wants- easy, effective prescription refills- heck, I don't really even care that much about how much $ they save me. I used them because I'm busy and I don't have time for their sales pitch upgrade crap. So I have to say this is another decent company that will be ruined because they put greed above their customers needs. But they're not alone- the entire corporate environment has been corrupted their short sighted insistence for profit over quality customer service. This sucker is going down."

We save hundreds of dollars every month.
Example: "You have 1 prescription ready for $174.62"
GoodRX price 11.79, Seriously!
Thank you GoodRX

GoodRx listed Xarelto at $477 for 30 15 Mg pills at Walmart. Drove an hour and the cost was $540 with GoodRx coupon. Never again! They suck!

The Goodrx web site under Frequently Asked Questions specifically the question Can I use GoodRx if I have insurance, Medicare, or Medicaid? States "GoodRx is for everyone, whether they have insurance or not. And while you can't combine GoodRx with your insurance to lower your copay, it may beat your copay — especially if you have a high-deductible." My spouse just tried to use GoodRX at our local pharmacy and was told she did qualify because she had a Federal health insurance plan. She was not trying to use her Fedreal Insurance Plan as the plan does not cover her medication and she was fully aware of the statement statement that stated you can't combine two different insurance policies, which she wasn't. So bottom line this so called plan is nothing but a scam!

Billing issue. GoodRx charged my account $5.99 for a gold membership after it was cancelled a week prior. Bad business!

I wish I could give it 0 stars. I have amazing insurance, but couldn't get a teledoc appt until the next day. With a painful UTI, I decided to try GoodRX. Big mistake! A robot nurse prescribed an antibiotic that very few pharmacies keep in stock and Walgreens quoted me $82. Apparently it's an antibiotic you take once and insurance doesn't cover it. Please do not use GoodRX! It's a waste of $40.

I called into customer service yesterday. The woman must have been working at home due to hearing dogs constantly barking. I explained my account was the free no charge account. They still charged me $5.99 which was pending. She claimed she refunded my money. So I look today and they still took the money out of my account again for the 2nd time. So now they got two payments and I don't fill prescriptions and haven't in two years and have not been charged in two years. Now all of a sudden I get two charges back to back. So I call back today and the guy on the phone says oh well nothing I can do. So I cancelled my card and ordering a new one before they charge more everyday. I don't even have the free account with these people anymore I cancelled it yesterday to make sure.

I use it often. It saves me so much, it's really hard to believe! I don't know how they do it, but it sure helps seniors on a fixed income.

My old insurance paid a major portion of a medication, but my new insurance pays NOTHING. That left me to potentially fork out $328 for a 1 month supply. I checked out Good Rx, and was skeptical, but what did I have to lose, or go without this necessary maintenance medication. Went to Safeway, where my portion was listed cheapest, and had doc office send Rx. At counter, was charged $13 of a possible $369. No muss, no fuss. Good Rx paid the rest. Thank you. Now I can stay on course with a med I truly need.

GoodRX is not helpful. I got a UTI. The doctor office was closed so I thought let's try. I explain my medical history including my chronic UTI. I ALSO EXPLAIN I NEED 10 DAY RX. (IT WILL COME BK) AFTER MY DETAILS THEY SENT ME A RX FOR 5 DAYS! Anyone who ever had a uti knows you need at least 7 days and if you are prone you need more! After starting the day worth of pills next day finally wrote bk I needed lab. Um already started meds had to be at wk.
Waste of money and time. DO NOT TRUST THEM. YOU WILL END UP SENDING MORE!

Just wanted to say this company is legit. I refilled my prescription on Walmart's website and it came to $59.99. I called and spoke to the pharmacist and was advised that my insurance Express Scripts wouldn't cover a 30 day supply. I was mildly irritated but I didn't make a big deal about it. When I got to the pharmacy and was ready to pay the cashier asked me to wait a minute and went to another register, punched in some info came back and told me he applied a coupon and my cost would be $21.19. I just assumed it was a Walmart discount and I was so happy I didn't ask any questions. When I got home and looked at the receipt it showed the Good Rx coupon was used. So I just wanted to say thanks for saving me $38.80

According to GoodRx the brand name Wellbutrin is no longer being manufactured.
This is FALSE. I had major issues with the generic, and now I am approved for Brand Wellbutrin, which I have been on over 10 years. Check your facts.

Title says it all—go here if you want an automated response system that ensures you won't speak to anyone, they'll prescribe something you mentioned you don't like to take, then they'll mark it case closed without looking at any of your messages asking for help. It's been 2 hours and I still have no relief because I've been prescribed something that doesn't work for me. The best part? You pay upfront for this "service".

They are not veteran helpful. They admit the price online is not correct. I called the CR gentleman was nice but said the could not assist at all
Disappointed

Bizarre.
Order 2 pairs of glasses.
No comms except fluffy emails.
10 days post payment still no sign of shipment.
I am sure all this is fun over there but weird expectations for customers.
Would be better to say don't hold your breath for the glasses after you order.
Unless you are a flamingo. That is the theme of their customer emails.

I tried to use GoodRX while purchasing Dexilant but because I have Medicare/Drug Plan I cannot use GoodRX. This is a direct contradiction to what GoodRX claims.

The clerk at CVS finally stopped faking trying to take goodrx, I ended up paying full price for a much needed asthma inhaler.

Like many people these days, I'm underinsured and struggling to pay for medication. My asthma medicine especially, generic Symbicort, often comes in at $200 or more even with coupons and discounts, for a one month supply.
The good Rx site said I could get this medicine for $36 at Jewel Osco. I had my doctor transfer my prescription and took the coupon over - and it was over $200. Trying my goodrx gold subscription didn't help.
GoodRx said my other medication, generic Patanase, would cost $38 at Walgreens. Again I had my doctor transfer the prescription and took the coupon there... and it came in at over $90. And again, my paid membership didn't help.
According to this article, good RX makes a profit from the pharmacies who accept their program. They made millions in 2018.

https://www.spectrumequity.com/news/cnbc-how-goodrx-built-a-28-billion-business-by-helping-consumers-find-drug-discounts

I don't appreciate them playing games with my health and wasting the time of myself, my doctors, and my pharmacists! There's a name for what they're doing. It's called Bait and Switch, and it's illegal.