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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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An impossible online ordering system which, if you get through it, gets you drivers that just don't show up. If you like over paying for cold food that the restaurant has to put right at their expense, and getting zero response from customer service, then this is the company for you. Their own website info (which I wish I'd looked at first) is barely even intelligible. Their only positive app reviews are obvious insider reviews. This isn't a real company. It's a bunch of amateurs trying not very hard to do something a dozen companies are already doing well. Save yourself the hassle and use one of the many established online food ordering platforms.
GRABULL is the best and easiest way to order food. It helps me by not wasting a lot of time in queues in the restaurants. It is a very safe and convenient way to get food during busy hours and they deliver meals on time. Very nice service they have.
Food arrived on time and great customer service experience.
It's just sad to see these Bad reviews where in fact they are just trying to help restaurants.
The discounts are good, over all good experience. Ordered food couple of times and felt like writing about them because they service is nice. Went to pickup and restaurant owner was talking big about it, said we get good business and they dont even charge too much.
I used them 4 times and realize every time i order there is always a discount and when i search them online to put review and felt i should tell people that we go for using companies around who charge lot of money for food pretending to save money, but this company charge 50 cents an order for their fee, and give us good discounts always 10% 5 $ and more plus i always get 1% return reward in my account, use this company to save restaurants from other big Giants who charge huge commissions from restaurants
We had issue with one of our order the driver just left the order outside without calling us and we realized after an hour, the driver was from restaurant, we called restaurant they asked us to call grabull, we called grabull it was 119$ order they credited the money to us and paid the restaurant though it was restaurants mistake, i highly recommend this company its great service
These idiots claim they advertise the restaurant. The advertise the restaurant's names which are already popular. They charge 8% commission not much, considering the cost of processing an order is the same regardless of amount it's lot just like all the other leeches. They force themselves into restaurants by hijacking their accounts and naive restaurant owners go for it. Just to realize their customers become Grabull$#*! customers and most are not well treated as you can see in other 1 start reviews right here on this site.
I placed an order, 2 hours later the order was never received, I called to ask about order and they kept telling me that the order was delivered, I explained that I was calling because order was NOT delivered, this went on for hours. NEVER received my food, payed $70 for NOTHING. Kept calling for days to explain that the order was never delivered and they kept saying it was. LOTS MONEY, lots time
DO NOT USE THIS SERVICE... call the restaurant and pick up order, can not stress this enough, DO NOT USE THIS SERVICE
If you want to save money as consumer this is for you and if you want to save yourself from all 3rd party company commission you need grabull and they have marketing plans too, this really helps
I ordered food online and got great discounts and i wonder why would people put bad review on this company, seems like someone playing around i am using them for almost 4 months never had an issue rather i save money
Ordered Anna's Taqueria via Grabull. Two days later a purchase was made using my credit card for $1,750.00 at Blockbuster. Needless to say, I had to cancel my credit card and my bank has opened a fraud investigation. Not happy.
Placed an order through this company in desperation since many local businesses are closed and want to support a place I like. Never received the order. Called the restaurant any to find out they're closed. Will be doing a charge-back through my CC
Be careful about this business, they get your information for your business, then they will call other 3rd party website you are doing business with and will pretend as the owner of your store just to get your Google page. The person leading them Mr. Piyush have all the guts to call other companies and cancel my account with them though I did not give them any instruction to do so. Very shady business. Beware!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members