GrazeReviews 3,006

Snacks are nice but expensive - initially I tried to cancel because we were going away for a few weeks during the summer. I was unsuccessful in canceling then - i might have resumed once we got home because the snacks were generally good... expensive however for the size - also a lot of packaging. I went through the cancellation process again last week and there is another charge on my card for a shipment scheduled next week. There is no way to communicate and they don't send you an email confirming cancellation. Second time I took screen shots but even that is a bit ambiguous. Shame because they have a nice business - just shady business practices.

I signed up for a free trial.
I never received a box and I have been charged twice.
I asked for a refund and was denied because the box had already been shipped even though I had already canceled. I contacted via email and was sent a confirmation email this time that the subscription was cancelled... Only to be billed again about a week later. I was able to get a refund on one charge but not both. I have yet to receive any boxes and am still working to get my other $13 back.

If you are signing up for the free trial just be careful.

I haven't received my sample box yet, but I'm already "NOT LOVING" this company. It appears that you actually need to cancel your upcoming delivery 2 days after signing up for the "FREE" box, although they state it's a week trial. I happened to check back on the site to review the different snacks available. Out of curiosity, I clicked on my account and saw a message that I had until 8/9 to finalize any changes to the snacks I wanted in my REGULAR ORDER. Once they get your credit card info, the proverbial ball starts rolling. They have the 2-week delivery schedule set up all nice and tidy without a thought of you cancelling the service. LOL

Getting a sample box of products for free seemed like a good way to try these snacks. My husband and I both thought they were just "okay," but certainly weren't impressed enough to continue with a subscription. The day after we received the box and tried them, I cancelled. Today we just received another box, this time with the amount charged to our credit card. I'm not happy, and I feel like it's a scam, or, at the very least, a poorly run company! I'll try to cancel AGAIN, and I certainly don't feel like I should have to pay for the unwanted box, but that may be a losing cause. Buyer - BEWARE!

I'm so impressed with the quality of Graze's products and customer service! I am currently on the option to receive snacks every two weeks, and its perfect for work and general life on the go. I love that they hand pick the snacks so I'm always surprised, but I get to tell them exactly what I don't want in my packs!

I recently ordered a set of snacks that was unfortunately sent to the wrong address (not Graze's fault), but the customer service agent Mary not only helped me fix my address but sent a completely new order to the correct address! I was so impressed with her kindness and professionalism, it has definitely made it even easier to continue buying from Graze in the future.

Graze took advantage of my situation when I was in a nursing home. They mailed packages for one year which I didn't receive & debited my account for $450.00. I was unaware of this until recently when my account was audited. They offered to refund $110.00, and expect me to take a loss for the rest. Once you sign up be careful and make sure the account gets cancelled or they will Bill you whether you receive the merchandise or not. I don't think this was what * had in mind when he founded the company. I plan to appeal to * & graze CEO * at the Richmond (UK) headquarters, as well as to the Federal Trade Commission. With a set up like this, it is conceivable that this would go on forever.

*Personal information redacted by admin

I tried to order a free sample since I already get a dinner service from a different company, I was excited about snacks. After entering my credit card information they said there was an error to try again in an hour. I didn't. They charged my card anyways. They say my account doesn't exist. I never got my free sample. I can't even get a hold of anyone since "there isn't an account associated with my email". Which is crap since Google saved my information upon request. Even if I could figure it out when you go to the website it's now half off your first box.

I bought several items of the same item because I thought it would be good, talked to the manger for gaze to see if I can switch it for a different item they said no, and they said they dont offer refunds, and I dont think thats is right especially if the other items are not open. Poor customer service instead this is what they said

We don't accept returns due to the perishable nature of our snacks, but it's definitely possible to tailor your ratings so you only get sent snacks you'll enjoy.

When we prepare your graze boxes, well choose eight snacks to send to you from across our range.

This is unacceptable especially if the item is not open!

I asked for a free sample, I had to give my Credit Card Info for it. I cancelled my free sample order, they put a notification that it was cancelled but it wasn't.

They charged my card one month after and they have no sent either the free sample or the one they charged without my authorization.

I'm currently trying to call them but they have not answered my calls or emails.

Something is definitely wrong with the website because it says it has been canceled and it's not true!

First, let me say that Graze does have a lot of snack options to choose from, however, since I am a VERY picky eater most of them I do not like. I think it is good that they have healthy options and I like healthy foods but not the combinations and flavors they offer. I tried them and wasnt a fan so I attempted to contact them to tell them not to send me anymore snacks. The ONLY way to contact them is through email which they dont answer. I am still waiting for a response to my cancellation and they sent another box anyway. I will not be recommending them to anyone because their customer service is the absolute worst I have ever heard of.

The snacks are delicious and the portions are the perfect size - but when you find something you like, just TRY to order it again! (I dare you!) What you will find is that it is out of stock. And out of stock. And out of stock some more. You can have them send you an email when the item(S) are back in stock - but you will still end up waiting weeks sometimes. My favorite snack was discontinued and my other two favorites are never in stock. It's discouraging. There are other snacks I would like to try but guess what - you got it - when I go to put them in my cart they are OUT OF STOCK!