Hilton Hotels & ResortsReviews 96

I travel to Houston almost every month since last 15 years for our business meetings and stayed at many different hotels with great service. This was my first time at this hotel and will be a last. First day of my stay my room was not cleaned or serviced. I understand that sometimes HK staff make forget to service in error. I ask front desk to bring me at least clean towels. I was informed that they are very busy and will bring us fresh towels when get some free time. I waited for almost 45 minutes and then I went myself to front desk to get fresh towels. I noticed there were 4 employees at front desk cheat chatting. When I ask why one of you cant bring towels to me. One of the FD agent look at me as I am asking a lot even after not receiving maid service to my room and said We are not housekeepers, wait till HK is free helping another guest.
4 employee chatting in the lobby but guest must wait to get fresh towels. This shows front desk staff is poorly trained in guest services. I left several messages to GM to discuss the employee attitude and services, no call is returned. This is one of the worst Hilton I ever stayed and will never ever stay again. I encouraged you all to stay away from this hotel. There is very nice Marriott courtyard near Galleria in excellent area and better price.
Hotel property is dated and very old with 25+ year old bath fixtures and smelly carpet with mildew on the bathroom walls. Closet is a joke and furniture is also chipped and old. There is no modern touch in any place of this hotel like many other Hilton, our room 217 did not even had a window. It was like a jail cell. Overall I will give 0 for property as well as staff services. I will inform all my corporate clients about the state of this hotel and ask them to stay away from it to be on safe side.

My wedding was 5/7/16 at the Christiana Hilton in Newark, DE. I wouldn't have changed a thing. The Sales Manager Leah Markiewicz was an absolute gem. She was very pleasant, extremely accomodating and exceptionally thorough. I'm so glad we selected Christiana Hilton as it made life so much easier. I had a "Day of Coordinator", but really didn't need her. Alfredo (Butler) not only acted as a Butler (Head Chef), but he was a coordinator ensuring my special day was very special. He even directed during the rehearsal dinner making sure the wedding party knew where to go and stand during the ceremony. He made sure I didn't need for anything and together, he and Leah met all our needs plus more! All of my wedding guests commented on how nice the staff was and mentioned the beautiful decor of the wedding and reception area. I didn't need any directions, as the Hilton Courtyard and big reception room is already perfect. I couldn't have asked for anything more. My new husband and I are loyal customers and have mentioned it to everyone. Thank you Hilton, and a very special thank you to Leah and Alfredo!

Good
They are excellent at correcting mistakes.
In areas which are notorious tourist traps (Vegas, Orlando) they offer better value.

The bad: Like Sheraton there is too much variation in quality and not enough quality control over the franchises (which is most Hiltons).
They are over-the-top in extra charges.
In very hot areas they do not keep the room temperature within normal levels until you check in. This could take 6 hours or more to rectify itself.

Unless something is perfect, immaculate and beyond expectations should it receive 5 stars. Stayed at varrious hiltons threw the years ill admit they were really nice. However, id be expecting a bit more from a 4star hotel where ive stayed at red lion inn's and marriot resorts which were claimed to be only 3 stars but felt far suprior in courtsy services. Ntm, if your in a 4 star hotel there should be something such as wifi. Where one there was a starbucks in the lobby, but it closed at 8pm thus so did the wifi would not work for non-tenets where i had to checkin and pay a night just to manage a business transaction int he past due to my cell not having service outside the Seattle or Houston areas.

HIlton often costs a little more, but after my last experience I think it might be worth it. GREAT customer service -- very helpful and friendly. It stings a little bit to spend the extra $30 or $50 per night, but it's also hard to put a price on a nice hassle-free week. If your company is paying the bill, then I can 100% recommend Hilton. If it's coming out of your own pocket, then you'll have to decide what you are comfortable spending.