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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The items came within 2 days. I was shocked, especially since I live. In Hawaii.
Excellent service. Good communication. Would buy from again.
Products came as advertised, size was perfect.
I should have made this inquiry sooner.
The staff were champions getting my outfit to me post haste!
I got so many compliments, making me feel very special!
Thanks for coming through you guys and gals!
This was my first order from Historical Emporium. Ordering was easy, the selection was good, and the shipping was very fast.
I'm a first time purchaser and had a great experience. I ordered 2 coats and followed the measurement chart but the sizing was accurate. I was right in between and should have ordered a size up. Original order arrived quicker than expected. One of the items wasn't exactly what I needed although I loved it, I needed to return and the other I needed to exchange for a larger size but it's perfect. Process was perfect and quick. My refund was processed promptly and my new size arrived quickly. Would definitely purchase from this company again.
Received quickly. Online ordering was a breeze. Size measuring suggestions were very helpful!
Hello,
I write to you from my tiny country, Switzerland. I have been a customer for some years now, placing one or two orders per year. Indeed, having adopted a style of clothing ranging from the late nineteenth century to the early twentieth century.
Thanks to your shop I found, finally, a very large selection of clothes. I have always been fully satisfied with your services and products, and for all this I thank you.
Best regards from Geneva
Robin G. Gygax
If you return an item, they will charge you 3 shipping fees.
A. One fee to get the item.
B. a second fee for you to send it back.
C. a third fee when they make the refund and do so just because they can.
This is not fully disclosed when you order, so BUYERS BEWARE OF THE SCAM!
Fantastic selection of things to choose from. Speedy delivery, highest quality clothes, better than anything you can get nowadays. Makes me wanna dress like this 7 days a week!
I have ordered a few things from Historical Emporium in the past and have never been disappointed. Most orders come earlier than the estimated delivery date and I always get a quick response to individual inquiries.
My old belt shrunk. Ha ha. I just like old west type shooting. I can hit a target at 10 paces. But I don't like to use live ammo. I would like to have som blanks. I made some but they didn't make much noise, just poof and smoke. I like more noise.
Bought the suit and got it right away in the mail without any waiting for any reason
The representative was extremely helpful and very professional. It was refreshing. It's the way customer service SHOULD be. We have an old-time photo business and this site provides us with quality costumes at reasonable prices.
I accidentally ordered the wrong pair of boots and was able to call customer service. They were able to fix the problem right away and the calvary boots arrived.
Thank you!
We purchased four of your Drake vests for our barbershop quartet. Since we had some demanding size requirements we were really pleased to have a broad array of sizes with which to work. The vests were well constructed and provided a look of elegance for our members. We are very pleased with our purchase.
The Music Men Barbershop Quartet
Glendora, CA US
Submitting orders on weekend usually don't get responses until the week. Historical Emporium responded immediately and the coat was delivered in about three days, regular shipping, from California to central (latitudinally) Oregon.
I was so shocked with the incredible customer service, ease of ordering, quality of products and fast delivery, I was stunned. I've never had such a great experience shopping, in person or online. I can't expressed how surprised and happy I was. I highly recommend Historical Emporium!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members