I placed an order recently. It was sent to the wrong address. Instead of helping me get this email correct shipping address to usp, they have chosen to not help me. The shipper is the only one allowed to make changes to the delivery and they have chosen not to. I've emailed customer service and called. They keep claiming they don't have the capability of making these changes, but they obviously do. According to the representative, h&m only has one customer service office. In chicago, and their system does not allow then to make any changes. I believe h&m should upgrade their system and properly train their staff. I have no idea where my package is nor if I will ever get it. I'm a loyal customer and it's a disappointment to see that the staff at the call center only care about their checks and nor their jobs.

The customer service H&M providing is extremely disappointing. I have been shopping online for years and I have never experienced such an unprofessional service. Every time when I try to order through you website is always some kind of problems, eg. Couldn't deliver to my office, it was an error on the website and I couldn't process my orders, didn't accept my password and block the account, but when I ask to send me a password to my email, I received information the email address is invalid, but when I wanted to create a new account you didn't let me, because my email address already exist, customer service email is not available through website. Time of delivery is also not as you are inform. The delivery suppose to be between 2-4 days but I received my parcel after 8 days. That's very disappointing. At the moment I have a few items in my basket but I can't process it because my account is blocked. Very stressful experience with no customer service at all!

They honestly have some really high end looking clothes at reasonable prices. Very on trend and fashion oriented. I have loved every piece I've gotten from there, and none of them look or feel cheap like forever21 sometimes does.
As for the customer service in the stores. I don't know why anyone bothers to complain about it. What do you expect? The majority of people who work at places like H&M and Forever 21 etc are kids. You honestly think you're going to get 5 star customer service from a place that sells $5 clothing items? Go shop at Burberry and quit complaining.

What a huge disappointment on H&M customer service. I always love this brand for affordable prices and cute stuffs. This is 1st ever happened to me when ordering from them. On Nov 27, I ordered 4 items with the total 46. Something, and they already CHARGED my card. On Nov 30, I got an email from them which said one of my items was out of stock, so they canceled it out of the shipping. Therefore, my new total was 36. Something. 3 days later, I haven't received a refund from them. I tried to email and call them but no responses. I now decide to give up bc $10 isn't too big to make a mess. However, just disappointed on my fav brand ab their customer service.

For being such a great company, I dont understand why online shopping through H&M is so difficult esp considering that I live in the US! Their stock isn't as big online as F21 and their items go out of stock fast. However that's not my issue. WHY arent returns allowed in stores? That is so frustrating because shipping to me took forever and shipping back probably took over a month total. Then waiting for my return took a while too. This would have all been done quick if I could've returned in stores. Very stupid policy.

I like H&M stuff but it's hard to find good stuff sometimes. Usually they're overpriced as well.

At the jersey city location this was the only store that had clothes that matched the ones my son had on that another toddler just demolished by tripping onto him with her ice cream. I have been in line waiting for 49 minutes lol along with other pissed off customers. Cashiers and security say that their system is down and only one register works that we should go elsewhere if we do not wish to wait in line. I much rather help others avoid this unprofesionalism and ignorance. This is also the first time I write a review of a store so it ensures you that this is a big deal. And I don't have anything else to do but wait in line. Going on 50 minutes -

I love H&M but it's quite irksome that all the items I like are never available. There was a blue jumpsuit I wanted and I ordere it. I thought it was on the way only to find out it had been canceled and I was never informed by H&M CSR. This happened for two weeks straight and every time I called I received a different answer for my request for the blue jumpsuit. I finally gave up and went to the store to buy something else. This is an ongoing issue with them because they send out the magazine and by the time you order an item it is not available. UGH