HoverReviews 67

For over 4 days, I can no longer send email - receiving works. I've been with Hover for around 25 years, when they were still called Mailbank. Customer service now is terrible, they pick up your request, then ask for full access right to your mailbox, with a lame excuse/reasoning that they need to investigate - nothing happens. Maybe some dude sits somewhere in a dark room reading through my mails? I darn it want to be able so send my mail again, why have I paid you for decades and once I need something we get nothing. Terrible company, and if it wouldn't be for my *******@lastname.com Email address, I would have given you the boot already!

I have a Hoover steam stream (TM) which replaced my $20 Flea market floor steamer purchase ~ 1.5 years ago. I have tried 'everything' to get this machine to do a good job on my floors without success. This included calling the Hoover 1 800# for HELP No luck there either! If you have extremely low expectations then this machine could be for you. However, if you expect at the very least marginal performance from your purchase then save your money or try another brand. Absolutely no value for $$$ with this Hoover.

I have been with Hover for three years now, two domains + emails, SquareSpace website builder. I have no complaints at all. My email is as fast as Gmail or Hotmail, I have never experienced an outage. Customer service is fine, Americans or Canadians speaking clear English and understanding what I say to them... my #1 issue with EVERY company I deal with. I didn't really company prices so I can't comment on that. I give them 5 stars.

I have been using Hover for several years and have been quite satisfied with the service and help function. However, over the last year I have not been able to get any response from Hover help assistance after several emails to the help center. They remain total quiet, and not respond to any of my questions. Over the last year I have sent probably more than 20 help assistance messages, without any response at all. Now, when my account is up for renewal I get almost daily reminders to pay the renewal fee. I recommend all potential new users of Hover to strongly evaluate other options for new email/web server. There are lots of them out there, also free of charge, and not like Hover where you have to pay usd 35 each year just for keeping the email account. Without any response to all my help requests, Hover did shut down my email account today, and consequently I will have no access to my emails and stored data. Please be carefully to enter into an agreement with Hover. What you pay is certainly NOT WHAT YOU GET!

Few days ago I paid for my domain, since minute one it has been trouble. The domain is not in my account and I have no access to the domain. The funds have been taken out of my account and I've tried to contact the customer service multiple times without luck! They just don't respond and close my case.
The domain has been renewed, paid for but not for me!
I'm beyond pissed as a start up to lose money like that! If they do not give me my access or money back I will file a lawsuit there way since I'm not the only one with these issues!

Don't use this company.

They have service outages - and then lie about them.

Moreover, they don't know about deeper issues - until I spend 2+ hours waiting to 'chat' to someone who can't fix any problems and can't provide any update on timing.

Additionally - If you ask for a contact number or to speak to a supervisor - they won't/can't do anything. They will tell you a supervisor will contact you via email in 24 hours - but as their email is down all the time - that won't do you any good!

I got dumped onto Hover by eNom. I have no idea why they did this, but nothing has worked since the transfer. I tried to update a simple TXT record and nothing happened. When I contacted support, they took 5 days to respond, and when I replied, the case was closed. Then I tried through chat support and the guy had no idea why the TXT record wasn't showing up and told me to redirect my name servers to hover as a solution. After that chat, I transferred my domain immediately. Hover is an absolute joke. Nobody should be using them.

I uploaded all my ID docs when I setup my domain. 4months in they suspended my domain causing my website to be taken down by Google.
On their request I then tried to re-upload my ID docs only for their system to keep producing an error message. Spent over 3hrs on live chat with them where they still couldn't fix the issue. Why is it so hard for them to receive a document. Email, live chat and their website could be an option but yet this isnt the case, my ecommerce website is still donw, useless.

Go with another provider they have terrible reviews all round.

Howlingly inept. Hover.com is part of the Tucows group. Founded in 1993. Now a public company. Ostensibly more inclined to deal with "investor relations" than with domain registrations. "As of March 2019, Tucows is the third-largest accredited registrar in the world" says Wikipedia. Considering how their system works, that is frightening. Could not handle a simple domain transfer. The system barfed twice, authorized a Paypal charge twice, before barfing a third time. "Online chat" was unavailable for 30 minutes. Email received a rapid reply but once a "cancel order" request was made, there was no follow-up. No "we're sorry" or "can you give us a chance to look into this?". Zip. Crap on a potential customer at your own risk. Sad. Very sad.

Hover bought Bulkregister and we were notified by Bulkregister about it. We noticed that we did not get any emails from Hover or were contacted at all since the buyout. Couple months later we called them to gain access to our account. By then, they let multiple domains expire without ever contacting us. These were domains that we owned for many years. The value is over $10,000. They did not have a credit card on file. Well, we never were there customer and had access to a account! This is not just horrific business practice but completely unacceptable. Worst Experience Thus Far!

My credit card had been compromised so I had to cancel it and apply for a replacement. My annual fee for the email address I had registered with Hover was due and I soon got an email that Hover had attempted to charge my credit card and failed. I emailed *******@hover.com to ask for either a deferment of the payment or if there was another way I could pay. They didn't get back to me and just cancelled my email address. I had the email address with them for over twenty years and I had also been registering domains with them for nearly as long. Loyalty and a long history of making payments on time are obviously not important considerations to them.

So now I was minus a credit card and minus my email address which I use for work - I'm a contract software engineer. I couldn't see if any other automated charges to my credit card were failing as the notifications would have gone to that email address. Hover did absolutely nothing until I was finally able to get a replacement credit card, which took more than a week, enter the new card's details in my Hover account and renew the registration of my email address.

The excuse from Hover was that their emails requesting assistance were backed up. Unfortunately, their automated processes, eg the one that cancels registrations, weren't backed up so Hover is obviously keener to get rid of customers than to assist them in making payments. Not a particularly smart strategy I would have thought.

Just as a comparison. My monthly payment to my Internet provider was also rejected. However I was able to rectify this by going into my account, bringing up the failed transaction, and clicking on a button saying "defer payment for 14 days". Now THAT is a smart company that is keen to keep its customers.

Don't let the nice site design fool you. Judge a domain company by their service. My first was awful - They don't refund and don't rectify. It's my policy to stay away from companies who do not consider long-term value of their clients in lieu of short robotic responses. Auto-renewals are automatic on every service - no matter what-watch your money and choose Godaddy for better service - and Google Domains for clean / worry-free design.

So, I finally called Hover to try to resolve my issues. I had been trying to work through email, with little success... What a difference when I finally spoke to someone! They were very professional, listened to my issues and amazingly resolved them! The person I spoke with didnt have to check with anyone, or get back to me... he processed the credits and sent me confirmation immediately. It was a very positive experience and while I am still not going to turn on the "auto renew" function any time soon, I no longer feel the need to change my domain registrar. Bravo!

Their backend solutions and web interface are very technically incompetent. You'll have unavoidable downtime when you transfer your domains as you can't set your nameserver or add any DNS records before the domain is fully transferred. Obviously, you'll want to configure your domain so it's ready to go once the transfer goes through.

Stay well clear of these guys! They charge premium prices for an inferior product.